June 2021 E-Bulletin

This month's E-Bulletin topics include:

  1. Decision Quality Review: Insights for Filers and Responders
  2. Come Hear What We Learned
  3. TRS Update: New Personal Rep Options
  4. Reminder: Please Do Not Use TRS for NY PIP Filings
  5. System Maintenance, August 2021

Decision Quality Review: Insights for Filers and Responders

Image of blocks with speech bubbles on them connected by linesThis year, AF implemented a new quarterly quality assessment process. The process is intended to measure the overall quality produced by our membership and to provide AF feedback on our efforts to partner with our membership to improve quality. 

The assessment:
  • Includes 400 randomly selected decisions.
  • Evaluates the filing, response, decision, and any administrative actions by AF (i.e., phone support, decision pre-publication review, post-decision inquiry handling).
  • Encompasses questions to identify specific performance drivers and actionable insights for filers, responders, and arbitrators.
The Q1 2021 Review has been completed. The review provided insights that will help improve member quality. Below are the insights identified for filers and responders.

To learn more, attend our 30-minute, live-facilitated webinar. View dates/times

Overall Filing Actionable Insights
  • Make concise arguments about liability; avoid using templates.
  • Do not include damage rebuttals in the liability arguments section.
  • Damage rebuttals/revisits should contain specific counter arguments to the responder’s damage challenges; avoid templates.    
  • Attach evidence to the appropriate section (liability, damages, etc.).
  • Ensure the correct evidence type is selected when attached.
Overall Responding Actionable Insights
  • Admit liability when liability is truly not disputed. Solely arguing that the filer must prove liability, while not offering an alternative liability theory or evidence, makes a negative impression on arbitrators and often affects the decision on the damage dispute.
  • Discontinue use of template arguments regarding company policy/practices when disputing damages.
  • Be direct regarding the specific damages in dispute.
  • Bulleted reductions with explanations and dollar amounts are more likely to be considered and accepted; this applies when multiple items are disputed within a damage type, i.e., multiple parts are disputed.
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Come Hear What We Learned

WebinarEach quarter, AF will review a random sampling of TRS cases to assess the filing, response, decision, as well as AF activity, e.g., handling of any arbitrator issue, case support, or post-decision inquiries.

Attend one of our upcoming 30-minute TRS QA webinars to hear about the insights we identified and opportunities for improvement. Time will also be allotted for any other questions you may have concerning TRS functionality.

TRS QA Webinar – Filing and Responding (July 15 at 10:30 AM ET)
TRS QA Webinar – Filing and Responding (July 20 at 2:00 PM ET)
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TRS Update: New Personal Rep Options

Image of a gavel on a keyboardThere are two new additions to the Rep Type field: Third Party Admin and Attorney. These options allow users to provide a more specific type than simply choosing Member Representative. In addition, users will also be able to indicate the reason for the Personal Rep by choosing from the following options:  
  • Video Hearing
  • Teleconference Hearing
  • Managed Hearing
Selecting the correct hearing is important to arrange the specific type of hearing that is needed on the case. Arranging only what is needed allows us to support hearings more efficiently and saves everyone time! 

Image of the Personal Rep Information screen

Image of the hearing options drop down

Please choose a Video Hearing if you want the Personal Rep to share video evidence that was unable to be uploaded to TRS. Pleases choose a Teleconference Hearing if you want the Personal Rep to be put on the line with the arbitrator to answer any questions the arbitrator may have about the case. Finally, please choose a Managed Hearing if you are willing to be on the line if the arbitrator has any questions; however, if the arbitrator does not have any questions, a teleconference is not scheduled because it is not needed. 
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Reminder: Please Do Not Use TRS for NY PIP Filings

Image of a post-it note with the words Don't Forget written on it stuck to a keyboardTRS may not be used for NY PIP filings at this time. Please continue to use our legacy Online Filing (OLF) application for NY PIP filings.
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System Maintenance, August 2021

Illustration of people around a monitor updating a web pageAF is scheduled to perform system maintenance. As a result, AF's website will be unavailable from 9 PM Eastern on Friday, August 20, 2021, to 5 AM Eastern on Monday, August 23, 2021.

We apologize for any inconvenience this may cause our members. AF is committed to continuously enhancing our products and services. We thank you for your continued support.
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