Frequently Asked Questions

General Questions

Simply file a Counterclaim as you normally would so the cases are related. Your contentions will/should outline your case so the arbitrator(s) who hear the cases know that you are seeking your recovery from the other Respondent.
Yes. Per Rule 2-4, if a responding company asserts the affirmative defense of denial of coverage they must also submit a copy of their denial of coverage letter to the person seeking the coverage under the policy. If a denial of coverage letter to the proper party is submitted, the case will be administratively closed. If no such letter is submitted, or the submitted letter is not to the appropriate person (i.e. letter is directed to Named Insured not person driving vehicle, or, to filing company advising them that coverage is being denied), the case will proceed to hearing wherein the denial of coverage position will be ruled on by an arbitrator. Another example could be where the responding company's position is based on the theft of their insured's vehicle. If the thief is unknown, the responding company will be unable to send a denial of coverage letter. This type of case will also proceed to hearing wherein the arbitrator will consider and rule on the defense of theft. Last, a denial of coverage can also be arbitrated in our UM forum. The UM forum is where the correctness of a coverage denial is the ONLY issue that may be decided and that is ONLY if the denial of coverage resulted in a claim being made under the uninsured motorist provisions of the policy.
Yes. Under Rule 1-2, if a matter is in litigation and it is determined that all parties are represented by signatory companies, arbitration must be filed even if the Statue of Limitations has expired. It must be noted though, that arbitration must be filed within 60 days of dismissal or the responding company will be free to assert the delay as an Affirmative Defense.
Yes. If per Rule 1-4 you wish to implead/add another signatory, there is an option to add a Respondent.
The 'intercompany' arbitration agreements are available only to insurers, self-insureds, or commercial insured with large retentions/deductibles, not individuals - even if they should wish to participate. Their participation is excluded under the individual Agreements.
No, Applications, Responses or Contentions Sheet are NOT accepted via fax. You can utilize our Online Filing system to submit applications or responses. Online Filing offers a number of benefits including saving you both time and money and having a positive effect on the environment by eliminating paper from the arbitration process.
No, supporting evidence must be uploaded into the system by the Materials Due Date.
AF does not currently accept audio or video files via direct upload or links to external Web sites like YouTube as evidence. AF, as well as our member companies whose arbitrators hear cases remotely, prohibits access to external links as part of its IT security policy to prevent the spread of viruses, malware, etc.

If a party wishes to have video evidence viewed by the Arbitrator, it must declare the tape, DVD, etc. as evidence. The member must also request a personal appearance. AF will contact the member representative to schedule a videoconference for the arbitrator to view the declared evidence.

In the event a member is unable to participate or share evidence via videoconferencing, AF will make arrangements with the member to provide the evidence to be viewed by an arbitrator, or the member may present the video evidence in person and must arrange for equipment to be available to present the evidence to the arbitrator.

In the case of audio evidence (such as recorded statements), AF requires the written transcript of the recording be declared and provided as evidence for the arbitrator to view.
  • Yes, video evidence such as dash cam or security videos can be submitted in both the TRS and OLF arbitration platforms.
    • The file size cannot exceed 40MB.
    • Acceptable file types are .mov, .wmv, .avi, .mp4, and .vob.
    • All submitted video file types are converted to .mp4 format to eliminate any compatibility issues for the arbitrator.
    • Bookmarking may be used on lengthy videos to indicate points of interest to the arbitrator.
    • Examples of appropriate video evidence include: dash cam video of accident, security video showing accident, and video of scene.
    When videos do not meet these requirements, you may receive a system error. Don’t worry, we’ve got a work-around for you!

    Start by opening a Word document, add the header “Video Evidence,” and attach it as evidence to the case. Under "Evidence Type," select Video Evidence. Next, request a personal appearance under the Filing Options and Billing Workflow Step, and submit the case to arbitration.

    Once the case has been submitted to arbitration, a personal appearance hearing will be scheduled where the claims representative will share his or her video with the arbitrators for review.  

    NOTE: In the case of audio evidence (such as recorded statements), AF requires the written transcript of the recording be submitted as evidence for the arbitrator to view. A video recording where the sole purpose is for the audio content is not considered video evidence.
The Incident Info tab in our Online Filing system (OLF) contains two coverage queries for the responding company to answer: "A liability policy was in effect at the time of loss" and "Has coverage been denied for this claim."

For the first question, the Respondent will check "Yes" if the listed "Insured," as identified by the Applicant, is an insured under a liability policy or is self-insured for liability. Check "No" if the listed "Insured" is not insured under a liability policy, the policy expired, the insured has collision coverage only (no liability coverage), or the listed self-insured has liability coverage with a carrier. If the Respondent answers "No" to the first question, it must explain this in the Affirmative Defense section, i.e. no liability policy in effect or policy expired prior to loss. The case will be closed as arbitration lacks jurisdiction.

If the Respondent answers "Yes" to the first question, it must answer the second as well. If it answers “Yes” that coverage has been denied to the party seeking coverage for the loss in dispute, it must also assert the Affirmative Defense and submit a copy of the denial letter to that party as evidence. If submitted, the filing will be administratively closed as arbitration will lack jurisdiction (per Article Second (e)). If a denial letter is not submitted, the case will proceed to hearing wherein the coverage defense will be considered by the arbitrator(s).
The Dispute Damages tab must be used to dispute the amount of damages sought by the filing company. Damage arguments in any other section will not be considered by the arbitrator. Also, when disputing damages, you must state the specific damages being disputed and the disputed amounts. Simply stating "All damages are disputed" will not yield a favorable result. Lastly, if no entry is made in the Dispute Damages tab, damages are not at issue.
If the unnamed party is a signatory, you must name them as a Respondent (Company 3 in Special) on the application. You will present your liability position in your Contentions. You will send a copy of your response to AF and all parties.

If the unnamed party is not a signatory, you can secure their consent to participate in the arbitration and then name them as a Respondent (or Company 3) and proceed as above. If their consent is not secured, you do not name them as a party on the application. Rather, you present your liability case in your contentions and argue the unnamed party’s negligence. The filing company has the right to withdraw their application if they wish pursue all parties in litigation. If the filing is not withdrawn, the arbitrator(s) will apportion liability and award damages, if applicable, against the named Respondent(s). The filing company is barred from pursuing further recovery.

If the unnamed party is uninsured, you do not name them as a party on the application. You present your liability case in your contentions. The case proceeds as above.
If joint and several liability is asserted, supported, and applies, the arbitrator must follow local law and apply it in the arbitration. Local law controls the decisions and the parties neither gain nor lose any rights in arbitration that they have in litigation.
Since the unnamed alleged tortfeasor is a phantom, arbitration would retain jurisdiction as the dispute is between two members. The named Respondent (or Company 3 in Special) will need to implead this unknown party by arguing their respective liability in their contentions. The arbitrator(s) will apportion liability and award the filing company what it is owed by the named Respondent.
The damages being sought determine which forum is compulsory. If you are seeking recovery of auto damages (e.g. tree limb fell on car), you must file in Auto; if you are seeking recovery of property damage (e.g. car drove into home/building), you must file in Property. The Respondent's liability coverage is irrelevant. A Respondent can be an auto liability, homeowner's liability, general liability, products liability carrier, etc.
The answer, and the forum in which you will file, will depend on which coverage was used to pay the damages. If you paid everything under auto coverage, Auto would be the appropriate forum. If you paid the car seat claim under Homeowners coverage, you would file it in the Property forum as companion filing to Auto filing (for the vehicle damage claim).
If the Respondent does not properly assert and support its policy limit coverage defense under the Affirmative Defense tab, or it fails to assert at all, the arbitrator may award the Applicant's full claim amount. Per Rule 2-4, any affirmative defense MUST be properly asserted and supported, i.e., dec page or something. Last, if the Rules are not followed, including Rule 3-9, and an award in excess of the policy limits is given, the award is binding and most likely would be enforceable by a court.
Yes. Per Rule 2-10, companion cases are treated as one claim, and each related case will be deferred and the deferment fee charged accordingly.
There is nothing in the Arbitration Agreements or Rules that compels a signatory to pay an adverse insured's claim. The Intercompany Arbitration Agreements bind the signatory companies to arbitrate disputes among themselves. The insured is not a party to the Agreement. Article Third of the various Agreement specifically states that an arbitration decision is "neither res judicata nor collateral estoppel to any other claim or suit arising out of the same accident, occurrence, or event" and "conclusive only of the issues in the matter submitted to the panel and only as to the parties to the arbitration."
A responding company can assert denial of coverage as an affirmative defense. Per Rule 2-4, if they submit a denial of coverage letter to the appropriate party (advising them that coverage is being denied due to noncooperation or no notice, etc.), the case will be administratively closed as lacking jurisdiction (Article Second). You would be free to pursue the 'uninsured' party directly. If no such letter is submitted, the case will proceed to hearing. The arbitrator will consider the coverage defense and any evidence submitted to support it. He/She will either uphold or deny the defense. It should be noted that each State may have different 'requirements' that a carrier must comply with to uphold such a defense.
Below are the States where intercompany arbitration is mandatory per state statute and AF is specifically named as the administrator. The source is also provided, however, this is subject to change, and AF does not guarantee its accuracy. For other states that mandate arbitration for disputes between insurers but do specifically designate AF as the provider, arbitration would be compulsory if all parties are signatory to the PIP Arbitration Agreement for the loss state; arbitration may also be filed with consent.
State Source Forum
DC § 31-2405 (i) Auto Arbitration
DE 21 Del. C. § 2118(g)(3) Auto, PIP, Property, and Special (when claim involves DE registered motor vehicle)
KY KRS 304.39-070 PIP (Authority for PIP arbitration is given to KIAA, whose rules reflect that either the KIAA or AF may be selected for arbitration)
MD Insurance Code 19-514 Auto Arbitration
MN § 65B.53 PIP Arbitration
NY § 65-4.11 of Regulation 68 PIP Arbitration (Loss Transfer/Priority of Payment)
VA § 38.2-2231 Auto Arbitration
An Affirmative Defense bears only on the authority of an arbitrator on behalf of Arbitration Forums, Inc. to decide the dispute in arbitration. It has no bearing on the right of recovery in any other venue and is NOT a finding of no liability. It means only that Arbitration Forums has no authority over, or may not decide, the dispute.
Decisions may not be shared with insureds. Insureds do not understand the intercompany arbitration process that the membership has agreed to use to resolve their subrogation disputes. Further, the insured is not a party to the arbitration; only the interests of the signatory companies are involved. Signatories are free to handle their insured's claims as they deem appropriate, i.e., refund deductible, assess no liability, regardless of the arbitration decision.
No. Each forum includes a monetary limit for compulsory dispute. If the claim exceeds this amount, the matter is outside arbitration's jurisdiction. Arbitration might still be filed with written consent, or, the filing company may file arbitration for the monetary limit and waive pursuit of the balance of the claim.
The distinction between proof of payment and proof of damages is important. Confusion has existed at times from both sides of a dispute, as well as arbitrators. Proof of payment is a must only when a respondent, through its answer, affirmatively challenges the existence of a subrogation claim. If this is not challenged affirmatively through the respondent's answer, then the presumption is the applicant has made payment to its insured. Otherwise, it would not have a subrogation claim and arbitration would not be filed. Such challenges should be rare and the challenge should be substantiated. A challenge should not simply be raised because the Applicant did not list Proof of Payment in their evidence listing. We don't want to require the submission of unnecessary documentation. If the applicant's claim for subrogation is challenged, then as part of its evidence the applicant must prove payment. This could take the form of a copy of the check or draft issued to an insured in payment of the loss or a copy of the proof of loss executed by the insured on the claim. While it is not a requirement to submit proof of payment to prove damages, we do recommend it be included in the evidence packet. Many arbitrators find it useful to verify if the filing company has listed their damage claim correctly (not included their deductible twice, deducted their salvage return. It is also of particular benefit when there are prior partial payments.
KRS 304.39-070 gives insurers two options for resolving disputes: (1) joining as a party in an action that may be commenced by the person suffering the injury, or (2) filing intercompany arbitration. If an insurer opts (1), Rule 1-2 cannot be enforced; the statute takes precedence. This applies specifically to Kentucky PIP claims.
Kentucky statutory authority for PIP arbitration is given to KIAA whose rules reflect that either the KIAA or AF may be selected for arbitration.
No, but it is strongly recommended to ensure optimal recovery. A filing company need only name any signatory tortfeasor from whom they seek recovery. If they don't, however, Rule 1-4, affords a responding company the right to implead another party whom they believe to be at fault. If the insurer for that party is signatory (or the party itself is a self-insured signatory), the responding company must name that party as a Respondent (or Company 3 in Special and UM forums). If the other party is not a signatory, the responding company cannot name them as a party (absent their consent to participate) but they may argue a nonmembers liability in their contentions, the filing company will have two options: 1, withdraw their filing and pursue all parties outside of arbitration, or 2, allow the case to proceed to hearing to secure any amount the arbitrator deems the signatory responding company is liable for. By allowing the case to proceed to hearing, the Applicant thereby waives pursuit of any other party of any remaining balance.
When you file as Applicant, list your correct Company Code. The Company Code listed is used for billing purposes (i.e. filing fee, reschedule fee). When you are the Respondent, list your Company Code on your response. By indicating the proper Company Code on the arbitration application, you will eliminate any billing errors.
Yes. Since you are seeking recovery of auto damages, the Auto forum is compulsory. The type of damages sought determines which forum is compulsory, not the type of coverage afforded by the Respondent. The type of liability coverage afforded by the Respondent is irrelevant. A Respondent can be an auto liability, homeowner's liability, general liability, products liability carrier, etc. So, if the carrier is signatory to Auto, arbitration is compulsory.
Yes, especially when liability is admitted and the only disputed issue is damages, or when partial liability is admitted. The responding company is the party that sets forth the issue(s) to be decided by the arbitrator. By entering a percentage of liability in the "I admit ____% liability" field, the responding company is advising the arbitrator that it concedes this amount of liability. The arbitrator can find the Respondent more liable than it admitted, but not less. Also, an offer is not a concession of liability. Prior negotiation correspondence between the parties can be submitted to support a liability theory, but it does not trigger whether liability is conceded. Rather, it is the Respondent's answer to the arbitration filing and what is entered in the "I admit ____% liability" field.
To document a denial of coverage, a denial letter must be directly addressed to the entity for whom coverage is denied (or, the party seeking coverage) informing him of the denial (not always the Named Insured). A letter to another entity (i.e. any third party with a liability claim/action) regarding the denial is not sufficient for purposes of Rule 2-4. This includes correspondence that "copies" the entity for whom coverage is denied.
Unless the decision is eligible for Appeal under Rule 2-12 in the Property or Special forums, only a clerical or jurisdictional error can be reviewed. Any other issue, such as interpretation of law or evidence, is within the discretion of the arbitrator and may NOT be reviewed, amended or voided.
The filing company has a choice to arbitrate against only the signatory party, or file an action for recovery in a court against all negligent parties. If the Filing company chooses to arbitrate and the negligence of the not named party is successfully argued by the named responding company, the Filing company may NOT later file another action in court against the non-signatory. By choosing to pursue recovery via arbitration, the filing company waives any right to pursue other parties separately outside of arbitration's jurisdiction.
For starters, a deferment is a one-year postponement of a hearing due to the existence of a companion claim or suit. A deferment is not to be requested simply to get more time to prepare/submit a response. When considering whether to uphold a deferment request, the arbitrator will look at what effect the arbitration hearing will have on the companion claim/suit and vice versa. Since the arbitration decision is neither res judicata nor collateral estoppel, it, in itself, should have no effect on the companion claim/suit. Some reasons a deferment may be warranted include policy limit (including single-limit policy), discovery still in progress (results of which will be used in arbitration as well as litigation), and active fraud investigation. In many instances, when you have Auto and PIP or Med Pay companion claims, the arbitrator may agree to defer the PIP or Med Pay (for the above reasons) but not the Auto (unless there is a single-limit policy that would affect both claims). In closing, if you request a one-year deferment, you must effectively justify the request (Deferment Justification section of Incident Info tab) so the arbitrator understands why the companion claim/suit must be resolved first.
An arbitrator's decision must always be based solely on the evidence that is submitted. In cases where conflicting versions of an accident/loss are presented (i.e. conflicting insured versions of a motor vehicle accident), and no other evidence corroborates either insured's version, determining liability will most likely be impossible. An exception would be where the filing company is an innocent party (i.e. parked or legally stopped vehicle) seeking recovery from multiple respondents whose accident caused their damages. In these cases, while the specific liability percentage of the respective responding companies may not be determined, the filing company has proven that their damages were the result of their accident and an award may be apportioned equally amongst the responding companies.
  • For an initial deferment request, select "Yes" for "Request Deferment" on the Incident Info tab and explain why a one-year deferment is needed in the Deferment Justification field. Per Rule 2-10, a deferment request by the filing company will be automatically granted. A responding company may challenge the request if it believes the delay is not warranted. If challenged, the case will be heard, and the arbitrator(s) will consider the validity of the request. If the request is upheld, the case will be deferred for one year from the date of filing. If the request is denied, the arbitrator will continue to hear the disputed issues, i.e., coverage, liability, and damages. Deferment requests by a responding company will be automatically challenged, and the same process as outlined above will be followed.
  • If you need to renew your deferment request (after the initial one-year period lapses), the case status automatically changes from "Deferred" to "Scheduled Hearing" 120 days before the current deferment period expires. At this time, the Respondent will access the case, select "Amend Response" and then "Yes" for "Request Deferment" on the Incident Info tab. The Deferment Justification originally entered will carry over and can be used or amended if needed. If you originally responded via mail/paper, you will have to refile your paperwork via mail/paper. If you resubmit a copy of the original paperwork, you should initial where you originally signed the Certification of Service and write the new date so our Member Service Department knows it is a deferment renewal request.
Rule 5-2 provides the process to follow to secure payment of an award. The rule also contains language that permits the filing company to seek reimbursement of any legal expenses, costs, etc. that are incurred should litigation have to be filed to enforce payment.
The entry in the "I admit ____% liability" field takes precedence over any liability arguments made in the responding company's contentions in most cases. For example, in cases involving a single impact, if the responding company enters "100%" in this field but also makes liability arguments in its contentions, the arbitrator's liability decision will be controlled by the 100% liability admission. (If "0%" is entered in this field but no liability arguments are made, the arbitrator is free to deem that liability is not at issue and resolve any damages dispute.) In cases involving multiple impacts where the Respondent may be admitting 100% liability for the Applicant's rear damages only, the arbitrator will have the discretion to rule on the disputed front damages.
A one-year deferment is requested when a pending companion claim or suit to the matter in arbitration must be concluded before an arbitrator considers the dispute in arbitration. The Deferment Justification must state a clear reason why the arbitration hearing must be postponed, and evidence to support that reason should be provided. Since the sufficiency of the justification is within the arbitrator's discretion and is specific to each case, it is difficult to provide a list of valid reasons for deferments. All that can be stated is, a deferment request must outline the affect the pending claim or suit has on the matter in arbitration and why such a claim or suit must be concluded prior to the arbitration matter proceeding to hearing. It also must be stressed that since the decision on the deferment request is at the arbitrator's discretion, it is not subject to review.
  • There are two ways to raise a liability deductible or self-insured retention:
    1. As an Affirmative Defense when the amount sought by the filing company is less than or within the liability deductible or self-insured retention amount — In this scenario the exposure rests completely with your insured and arbitration would lack jurisdiction over the claim, so raising as an Affirmative Defense to jurisdiction would be appropriate.
    2. As a Damages Dispute when the amount sought by the filing company is greater than the liability deductible or self-insured retention amount — In this scenario the Respondent carrier may have an exposure (for the amount in excess of the liability deductible/self-insured retention), so arbitration would retain jurisdiction over the dispute. The responding company would need to present the issue of the liability deductible/self-insured retention in the Dispute Damages area and provide supporting evidence, so these damages can be reduced by the arbitrator if liability is proven against the Respondent.
  • Materials Due Date: This is the deadline that all case actions must be completed, i.e., responses, amendments, reschedules, evidence submission.
  • Ready to Hear Date: This is the date the case is ready to be assigned to an arbitrator for resolution; the Materials Due Date and Last Reschedule Date have lapsed.
  • Estimated Heard by Date: This is the adjuster's diary date for a decision. Depending on arbitrator participation, this is the latest date by which the decision will be published.
No, the date of the loss is not controlling. What controls compulsory jurisdiction is the status of the claim on the signatory effective date. If a pending claim meets the provisions of Article First, it is subject to compulsory arbitration, regardless of the accident date. The key word is pending. Pending is synonymous, from the viewpoint of arbitration, with active claims. Closed claims are excluded, as are claims that have been abandoned prior to a company's decision to participate in arbitration.
Legal fees may be recovered for one of two reasons. A party may be entitled to recover attorney fees if a case is removed from arbitration because of an objection to jurisdiction (affirmative defense) raised by the responding party, and it is discovered that it was properly placed in arbitration and the filing company refiles the case (Rule 2-8). Legal fees may also be recovered in Special Arbitration. For more details, please refer to Chapter 16 in AF's Reference Guide.
Cases are administered in adherence to the rules in effect on the date of filing.
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Please note, if you have a pop-up blocker installed, you must configure it to allow pop-ups from the domain. Failure to do so will cause problems with various functions within AF systems, e.g., online help, PDF generation, etc.

Product-Specific Questions

Yes, anytime during the negotiation process the Demander can move the case to arbitration if a liability and/or damages settlement cannot be reached.
No, E-Subro Hub members agree to issue and receive demands through the system. This ensures the members receive the full benefit of E-Subro Hub.
No, AF is a not-for-profit organization that exists to serve the industry. E-Subro Hub is offered to AF's members at no cost.
  • E-Subro Hub members must have an individual in place to handle the routing of new inbound demands. The routing role, while very straightforward, is critical, as all new inbound demands need to be assigned to the correct adjuster or team owning the file. Keep in mind, demands received through E-Subro Hub are demands that would have formerly arrived via mail or fax. Receiving them electronically is more efficient and reduces costs related to mail handling and scanning the demand package into your claim system.
  • NOTE: When explaining the routing role to a prospective member, it is important to point out that routing demands is a clerical role typically handled by someone who is already in a clerical role for the company.
In the current system configuration, clicking "Accept" confirms you are accepting Liability and Damages at the current negotiation and this action will be a matter of record in the demand activity log. Should arbitration be filed to recover an additional balance, record of having accepted an offer can be submitted as evidence for consideration by the arbitrator.
Yes, an authorized officer of the company must sign the agreement. Upon completion of the agreement, please forward a signed copy to the attention of or send to:

Arbitration Forums, Inc.
Attn: Membership Services
3820 Northdale Boulevard, Suite 115
Tampa, Florida 33624
  • Subrogation-related expenses such as mailing, faxing, printing, and copying are eliminated.
  • All supporting documentation is sent electronically.
  • Unproductive phone calls (inbound and outbound) are reduced, as members can negotiate and share information electronically.
  • Cycle time (demand issued to closed) can be reduced by as much as 40%.
  • Demands are received electronically, so there is no need to scan a demand package into the claim system.
  • Members can interface electronically through E-Subro Hub, eliminating many unnecessary phone calls, freeing up adjusters' time so they can focus on their own policyholders.
  • The documents that are included with a demand are all converted to PDFs and are typically original-quality documents. This makes reviewing an inbound subrogation claim much easier.
The Reduced Payment is a response-side negotiation action to facilitate the regular practice of paying the undisputed amount of a claim/making a payment for less than what was demanded. For more information about reduced payments, read our Reduced Payments FAQs.
Tutorials and Instructional Aids can be found on the E-Subro Hub Training Resources page. In addition, we offer training webinars--one dedicated to issuing a demand and another dedicated to responding to a demand. Please take a look at our Webinars for the course schedule.

Program-Specific Questions

Yes. Section 2118(g)(3) references "the Wilmington Auto Accident Reparation Arbitration Committee or its successors." The Personal Injury Protection Arbitration Agreement was previously titled "Automobile Accident Reparations Arbitration Agreement," and arbitration filings were heard by member arbitrators that comprised AF’s Wilmington Committee.
No. The insurance coverages required by Section 2118 (and for which the mandatory arbitration provisions relate) apply to vehicles required to be registered in the State of Delaware.
Yes. Del Code, Title 18, Section 2118(g)(3) states, "Disputes among insurers as to liability or amounts paid pursuant to paragraphs (a)(1)-(4) of this section shall be arbitrated by the Wilmington Auto Accident Reparation Arbitration Committee or its successors."
Yes. Arbitration Forums, Inc. only has jurisdiction over mandatory arbitrations between insurance companies. The DE Department of Insurance has a separate arbitration process for disputes that involve self-insurers. Section 2118(g)(3) states, "Any disputes arising between an insurer or insurers and a self-insurer or self-insurers shall be submitted to arbitration which shall be conducted by the Commissioner in the same manner as the arbitration of claims provided for in subsection (j) of this section."

This said, if a self-insured is signatory to the Auto, PIP, Property, or Special Arbitration Agreement, or they consent to arbitrate a matter using one of the forums administered by AF, the matter can be filed with AF.
The Auto, PIP, Property, and Special forums are mandatory forums for claims arising out of a motor vehicle accident involving vehicles registered in DE.

21 Del. C. 2118(g)(3) references "amounts paid pursuant to paragraphs (a)(1)-(4) of this section…."

Paragraph (a)(1): "Indemnity from legal liability for bodily injury, death or property damage arising out of ownership, maintenance or use of the vehicle to the limit, exclusive of interest and costs, of at least the limits prescribed by the Financial Responsibility Law of this State." Disputes arising from these claims are resolved through the Special Arbitration forum.

Paragraph (a)(2): "Compensation to injured persons for reasonable and necessary expenses incurred within 2 years from the date of the accident…" Disputes arising from these claims are resolved through the PIP forum.

Paragraph(a)(3): "Compensation for damage to property arising as a result of an accident involving the motor vehicle, other than damage to a motor vehicle, aircraft, watercraft, self-propelled mobile equipment and any property in or upon any of the aforementioned." Disputes arising from these claims are resolved through the Property forum.

Paragraph (a)(4): "Compensation for damage to the insured motor vehicle." Disputes arising from these claims are resolved through the Auto forum.
Questions specific to the Delaware Code can be submitted to For questions specific to the intercompany arbitration process, please contact AF at or 1-866-977-3434.
The term "unloaded" is not specifically defined. N.Y. Ins. Law § 5105(a) simply states the right to recover exists only if at least one of the motor vehicles involved is a motor vehicle weighing more than 6,500 pounds unloaded. This is commonly accepted to mean the actual weight of the vehicle excluding any item that is made part of the vehicle and excluding anything it was carrying or hauling. Regarding the evidence a party may submit to prove a vehicle's weight, the various accepted proof of unloaded weight includes but is not limited to: the vehicle VIN information from the Department of Motor Vehicles - as it provides the unloaded weight as opposed to the plate information which may be the gross maximum vehicle weight; a Certificate of Title or Certificate of Origin; a weight certificate from an official weighing station; Red Book or Blue Book information.
No. Per a NYSID Office of General Counsel opinion dated July 24, 2006, an insurer may not combine the weight of the motor vehicle and a trailer in order to qualify for the 6,500 pound limit requirement, which would allow transfer of loss to the insurer of the at-fault vehicle.
A vehicle for hire is a motor vehicle "used principally for the transportation of persons or property for hire" within the meaning of N.Y. Ins. Law § 5105(a) (McKinney 2000). This includes vehicles hired to transport people, such as taxis and buses, and vehicles hired to transport property, such as a tow truck. Rental U-Haul trucks are not included. See NYSID Office of General Counsel opinion dated May 2, 2001.
No. Per a NYSID Office of General Counsel opinion dated May 2, 2001, such a motor vehicle is not a motor vehicle "used principally for the transportation of persons or property for hire" within the meaning of N.Y. Ins. Law § 5105(a) (McKinney 2000), notwithstanding the fact that the owner charges its customers a fee for the delivery.
N.Y. Insurance Law § 5105 (a) provides that a PIP carrier or Workers' Compensation carrier may recover against a responsible party provided one of the motor vehicles involved in the accident weighs over 6,500 pounds unloaded or is a vehicle for hire. Involved means "part of or included in the accident" so the vehicle that is over 6,500 pounds or a vehicle for hire need not be the applicant or the respondent (Travelers Property V Allstate, 670 N.Y.S.2d. 959 (1998)). If the filing party asserts that an involved vehicle weighed more than 6,500 pounds or is a vehicle for hire (i.e. a taxi cab cut off one vehicle causing it to strike another vehicle), or the responding company asserts an affirmative defense objecting to jurisdiction on the grounds that no involved vehicle weighed more than 6,500 pounds or is a vehicle for hire, the arbitrator will render a decision on this issue based on the evidence submitted to support the respective contentions.
A Workers' Compensation provider cannot be a respondent in the mandatory No-Fault Inter Company Arbitration program (NY PIP). New York State Insurance Law Section 65.15 (1)(n)(viii) of Regulation 68 indicates that if a claimant is eligible for workers' compensation then said compensation provider shall serve as the sole provider of benefits. A Workers' Compensation provider may be an applicant for Loss Transfer and seek recovery of its payments.
Yes, per the NYSID Office of General Counsel opinion dated September 9, 2009, an entity that has, pursuant to the New York Vehicle & Traffic Law ("VTL"), registered the motor vehicle with proper proof of financial security, that indicates that the entity is self-insured with respect to the vehicle, is the appropriate party to a loss transfer inter-company arbitration if the amount at issue wholly falls within the retention amount. If arbitration is filed against a liability insurer, the insurer would be free to assert the affirmative defense to jurisdiction and submit evidence that proves the motor vehicle is registered as self-insured. If the motor vehicle is not registered as self-insured, then the liability insurer is the appropriate party to the arbitration. (Liability deductibles or policy limits do not apply.)
The Motor Vehicle Accident Indemnification Corporation (MVAIC) was established to pay bodily injury damages and no-fault benefits to "covered" victims of motor vehicle accidents caused by uninsured motorists. Visit for more information.

The following information regarding policy cancellations in New York was provided by MVAIC:

Policy cancellations should be in STRICT compliance with Vehicle and Traffic Law 313.
  1. DMV filing: 30 days following the effective date of cancellation. The proof of DMV filing, if not reflected in the DMV Expansion, should come from the Department of Motor Vehicle, and not from the Insurance carriers' computer print-outs.
  2. Mailing requirements: Should have a postal stamp. Should be mailed 15 days before the cancellation for non-payment of premium; 20 days before for policy cancellation for other than non-payment of premium.
  3. There should be correct financial security language.

For assigned risk policies, the notice should contain the "the right to review phrase".

Reference: Vehicle and Traffic Law 313, Part 34 Motor Vehicle Liability Insurance Reporting New York Automobile Insurance Plan Manual.

NY Policy Cancellation by Premium Finance Company Requirements:
  1. 10-Days Notice of Intent to Cancel - with stamped proof of mailing
  2. Cancellation notice - with stamped proof of mailing

Reference: Banking Law 576

Out-of-State cancellation notice should be in compliance with each state regulation
  1. Mailing requirements
  2. Filing with DMV or Registry of Motor Vehicle
The New York Motor Vehicle No-Fault Insurance Law cover letter (NYS Form NF-1A Rev 1/2004) specifically states: "b. 80% of lost earnings up to a maximum monthly payment of $2,000 for up to three years following the date of the accident."
The only other circumstance would be where the responding company does not assert the affirmative defense or objection to jurisdiction. Otherwise, arbitration is not mandatory for claims involving carriers or self-insureds that do not do business in New York (see NYSID Office of General Counsel opinion dated March 31, 2004). It should also be noted that following the enactment of the No-Fault laws, a number of non-resident insurers, who do not do business in New York State, executed waivers with the New York State Department of Motor Vehicles, subjecting themselves to New York law and jurisdiction should one of their vehicles come into New York State and be involved in an accident in this state. To learn if an out-of-state insurance company has executed and filed a Power of Attorney with the New York Department of Motor Vehicles (DMV), an email request should be made directly to
For insurers, a printout from the NYDFS Web site that lists those insurers that are authorized to write in NY. On the NYDFS Web site, click the drop-down arrow in the third row for "Company Name from the List" to display the full listing of licensed companies.

For a self-insured, any written documentation from a representative of the company, affirming it does not do business in New York, should be accepted in good faith, i.e., an affidavit from a manager or officer of the corporation.
  • No, for loss transfer disputes. Yes, for priority of payments disputes.
  • Under the appellate division case of Hunter v OOIDA 79AD 3rd 1 (2010), a loss transfer case involving an out-of-state accident cannot be heard in New York due to the wording of Section 5105 which creates that right only when the injured party could have made claim but for provisions of Article 51 of New York insurance law and the case qualifies (an involved vehicle weighs 6,500 lbs or more or is a vehicle for hire). In the case of an out-of-state accident, it is not Article 51 which bars suit as Article 51 has no extraterritorial effect. Therefore the terms of Article 51 do not bar suit even if the other state's laws bar suit. So the accident does not fall within the precise language of Section 5105.
  • Priority of payments arbitration is allowed for an out of state accident based upon the ADDITIONAL provision of Section 5105 which requires Intercompany arbitration in a situation in which carriers dispute which coverage is primary. That arbitration does not come under the loss transfer arbitration restrictions. Therefore if two or more NY carriers have a dispute as to which is primary it must be heard in NY priority of payments arbitration.
  • See also: the NYSID Office of General Counsel opinion dated April 30, 2003.
Yes, a court order or verdict can be res judicata/collateral estoppel, depending on the particulars of the court order and the information it contains.
A copy of the order deciding the motion for summary judgment or the verdict sheet after trial would be acceptable; an E-law printout would not be acceptable because it does not give details of the suit.
It is not improper to decide liability at 50% against both parties involved in an accident if this is what the evidence supports. What is improper is to render a liability determination of 50% against both parties involved in an accident when liability has not been established against either party - the evidence does not clearly prove the respective driver's negligence to be equal, or the evidence does not clearly prove liability against either party, i.e., all evidence is conflicting and neither party has proven which driver is the cause of the accident.
The burden of proof in intercompany arbitration is "preponderance of the evidence" (civil matters), not the threshold of "beyond a reasonable doubt" (criminal matters). This simply means that the Applicant does not need to provide indisputable proof, i.e., the only possible explanation of what happened, but only needs to show that its factual explanation is more likely true than any other alternative explanations. It also means that all possible alternative explanations need not be specifically ruled out in order for the Applicant to prevail. If the Applicant proves a prima facie case by a preponderance of evidence, you will then review the responding company's answer to determine whether comparative negligence should be applied. The responding company is the party that determines if liability is at issue. If the responding company does not answer, liability must still be proven by the filing party (Applicant). If the Respondent does answer and admits liability, the Applicant only has to prove damages. If a percentage of liability is admitted, you may not award less than that amount.
An Arbitrator has the authority to adjourn a hearing to request evidence that is listed (and implied to be presented) but is not available or for clarification of submitted evidence such as case law, opinions, and proof of damages.
An affirmative defense is an objection to jurisdiction that, if applicable, will remove the dispute from arbitration's jurisdiction without a decision on the issues of liability or damages. The type of proof necessary to support an affirmative defense will vary depending on the affirmative defense that is asserted. For example, if the respondent asserts a denial of coverage, it must submit a copy of its denial of coverage letter to the party seeking coverage for the accident (i.e., alleged negligent party).
All decisions regarding liability and/or damages are final and binding. The only instance where arbitration can be re-filed after an arbitrator makes a decision would be if the decision was to uphold an affirmative defense causing the case to be closed for lacking jurisdiction (no decision on liability or damages has been made) and the impediment has been removed. For example, an arbitrator closes an initial filing due to the affirmative defense that the condition precedent was not satisfied (i.e., the Intercompany Reimbursement Notification was not sent to the Respondent prior to arbitration being filed). The Applicant can send the appropriate Notification to the Respondent and then re-file should settlement not be reached (assuming the applicable Statute of Limitations has not lapsed in the interim).
While the rules are silent on this issue, a respondent may not name or add additional respondents to an arbitration filing. The respondent may only argue the respective liability of other parties in its contentions. The arbitrator will consider all the arguments made and evidence submitted and apportion the liability of the named parties, awarding the amount proven against the named Respondents.
No. Per the Intercompany Reimbursement Notification form only "Basic Benefits" are subject to mandatory arbitration under Section 5105 of the Insurance Law. Only by agreement of the parties can "Additional Benefits" be submitted. See Section 5102 Definitions for the definitions of (a) "Basic economic loss" (1) Medical, (2) Loss of earnings, (3) All other reasonable and necessary expenses. (This does not apply to Priority of Payment disputes.)
No. Per a NYSID Office of General Counsel opinion dated June 16, 2010 and an August 24, 2010 Circular Letter issued by the New York State Insurance Department, an automobile insurer or self-insurer may not offset an applicant's aggregate no-fault benefit limit for the payment of a HCRA surcharge. This applies retroactively regardless of when the surcharge was paid by the automobile insurer or self-insurer.
As a condition precedent to filing arbitration, a party must send the "Inter-Company Reimbursement Notification Form" to the adverse party from which they are requesting reimbursement of its first-party benefits. See NY PIP Rule Revisions Effective February 1, 2010. No other documentation is "required" to be provided prior to arbitration being filed. That said, it is presumed the parties will exchange necessary documentation to facilitate settlement of the claim and submit a matter to inter-company arbitration only after negotiations fail.
There is no similar rule under the NY PIP/Loss Transfer intercompany arbitration procedures. If a Respondent does not comply with an award, the applicant has two options: File a complaint regarding the party's non-payment with the NYS Insurance Department and/or file a motion to enforce the award with the Court.
All arbitration decisions regarding liability and/or damages are final and binding. The only instance where litigation can be filed after an arbitrator makes a decision would be if the decision was to uphold an affirmative defense causing the case to be closed for lacking jurisdiction in inter-company arbitration (no decision on liability or damages is made). For example, an arbitrator closes an arbitration filing due to the affirmative defense that the respondent carrier has denied coverage for the loss to the alleged negligent party seeking coverage under its policy. The applicant would be free to pursue the uninsured driver outside of inter-company arbitration.
Yes. Per a NYSID Office of General Counsel opinion dated August 1, 2003. Because OBEL coverage is an element of basic economic loss and therefore a first party benefit, the insurer of an at-fault vehicle in excess of 6,500 pounds or for hire, is obligated under the statute to provide the full amount of first party benefits paid by the other No-Fault insurer under Section 5105(a) loss transfer, including instances where first party benefits paid include No-Fault OBEL coverage.
Per the New York Insurance Department, the recovery by the pedestrian's vehicle insurer is not based on which vehicle struck the pedestrian or which vehicle is at fault. Under the sources of mandatory personal injury protection benefits provisions of 11 NYCRR 65-3.12, first party benefits paid to the pedestrian would be recoverable from the insurers of vehicle A and vehicle B as both vehicles were being used or operated at the time of the collision. Further, 11 NYCRR 3.12 (e) provides in relevant part that:

"Any insurer paying first-party benefits shall be reimbursed by other insurers for their proportionate share of the costs of the claim and the allocated expenses of processing the claim, in accordance with the provisions entitled "Other coverage" contained in the section 65-1.1...and... "Other sources of first-party benefits" contained in subpart 65-2..."

Accordingly, as there are two sources of first-party benefits available in the above scenario presented, the pedestrian's vehicle insurer would recover 50% from the insurer of vehicle A and 50% from the insurer of vehicle B.
Loss transfer may not be brought against the insurer of a motorcycle. The owner/operator/passenger of a motorcycle is NOT a covered party pursuant to Section 5103 of the Insurance Law. Section 5105 provides loss transfer only for accidents between "covered" parties. As an aside, arbitration may be filed against a motorcycle insurer under a priority of payments scenario. For example, if a motorcycle hits a pedestrian, the motorcycle must provide PIP to the pedestrian. If the pedestrian's carrier pays him/her PIP they can file a priority of payment claim against the motorcyclist's carrier. Or, if a car and a motorcycle collide and one strikes a pedestrian and one of them pays PIP to the pedestrian, they can seek priority of payment reimbursement pro rata against the other.
  • Legal fees are not recoverable in loss transfer arbitration. They are an administrative expense, not a benefit.
  • Workers compensation legal fees are recoverable in loss transfer arbitration because unlike PIP they are not an added expense to the paying carrier, they are deducted from the workers' compensation award payable to the injured party.
  • Legal fees are recoverable in priority of payment arbitration when they have been incurred as a reasonable and necessary expense in the defense of a PIP denial by the Applicant.
Pursuant to Rule 2 Initiation of Arbitration (v) of the NY PIP Rules, a Respondent must:
  1. Check the appropriate box on the NY PIP-FORM indicating that coverage has been denied for the claim in question.
  2. State the reason for the coverage denial in the Affirmative Defense section,
  3. Provide a copy of the denial of coverage letter to the party seeking coverage for the loss (i.e. alleged negligent party).
If these three requirements are met, the arbitrator will close the arbitration without prejudice by upholding the affirmative defense of no jurisdiction. This does not apply to cases filed by MVAIC.
No, the issue of an insured's involvement is an issue of fact or liability, not coverage. The Respondent carrier has the duty to defend its insured (i.e., provide coverage). The liability argument of non-involvement is to be presented in the contentions and supported with evidence for the arbitrator's consideration (i.e., the insured's statement or a vehicle log confirming where the vehicle was when the loss occurred). The arbitrator's decision will be neither collateral estoppel nor res judicata to any litigation brought against the insured of the respondent. That said, if litigation is pending, a deferment may be requested.
Yes. Under Sec 227 of the Worker's Compensation Law which is the Disability Benefits Law, a carrier which pays disability can recover its disability payments in a case in which the tortfeasor is a covered person and the accident contains a qualifier as set forth in Sec 5105 of the Insurance Law. The reason is similar to that of a Worker's Comp carrier recovering lost wages-the disability payments are an offset to PIP under Article 51 of the Insurance Law and just as Workers Comp wages are recoverable, disability payments are-subject to their being a qualifier.
No. Although the Federal government vehicle may meet the criteria for "covered" and a qualifying vehicle may be present, the Federal Government may not be brought into a state mandated arbitration proceeding.
No. Additional PIP is not subject to loss transfer pursuant to Section 5105 of the Insurance Law which provides only for mandatory arbitration of basic no fault benefits. Special Arbitration may be used to recover APIP if all parties consent.
No, it is not required. General Municipality Law 50e does not apply and the Statute of Limitations is, as in all other cases, three years from each payment. The New York State Court of Appeals ruled in the case of City of Syracuse v. City of Utica that Article 51 of the Insurance Law is paramount in these cases and the provisions of General Municipality Law and Court of Claims Act requiring notices of claim and setting short statute of limitation do not apply to loss transfer arbitration proceedings.
No. E-law is one form of evidence, but it is not the only acceptable form that can be submitted. A party may submit e-law to support that litigation is still pending. However, the adverse party may submit other forms of evidence to support that the litigation is no longer pending. For example, a Stipulation of Dismissal may have been filed with the court that is not yet reflected in e-law. An arbitrator's decision on whether to grant a deferment, if challenged, will be based on the evidence that best proves the current state of the companion claim or suit.
No. Loss transfer proceedings entail a determination of comparative negligence among the accident participants. In New York, joint and several liability falls under N.Y.C.P.L.R. § 1601. The section specifically relates to situations in which a verdict or a decision is reached in a claim for personal injury. As PIP is separate and distinct from claims for personal injury, it is not applicable. Moreover, joint and several liability applies to situations in which a verdict has already been issued finding joint liability between several tort feasors. As such, an Applicant may not claim joint and several liability as an affirmative pleading in New York Loss Transfer Arbitration. Rather, the Applicant should include all identified parties as Respondents to the arbitration filing for a determination of respective culpabilities.
Pursuant to a June 2016 court decision, it may not. In its decision, the court noted that Insurance Law 5101 pertains to health providers.
All appearances are via conference call. There are no in-person hearings. The intent to appear is indicated in the Administrative Requests section on the Incident Info tab. To appear via telephone conference, simply note the request. AF will send the call-in information as well as the date and time for the call.
  • Only one IRNF is required prior to filing arbitration.
  • If the Applicant makes additional payments after filing arbitration and amends its damages, the Applicant need only send the original IRNF to the Respondent. The Applicant does not have to send an updated IRNF each time additional payments are made and/or the filing is amended.
  • If the Applicant makes additional payments and submits a supplemental filing (the original filing was heard/closed), a new IRNF must be sent to the Respondent for the supplemental damages included in the supplemental filing.
AF is proud to have served as the inter-company arbitration administrator since the program's inception in the early 1970's. Circular Letter No. 10 (2005) issued May 16, 2005, by the New York Department of Financial Services, reinforces AF's authority as administrator.
That is a question the Applicant carrier needs to decide, and it might be best to contact the NYLB since the liquidation order likely would address claims against a carrier in liquidation. The standard language in every Liquidation Order provides the following relief: “All parties are permanently enjoined and restrained from interfering with the Liquidator or this proceeding, obtaining any preferences, judgments, attachments or other liens, making any levy against (Carrier), its assets or any part thereof, or commencing or prosecuting any action or proceedings against the carrier, the Superintendent as Liquidator of the Carrier, or the New York Liquidation Bureau, or their present or former employees, attorneys or agents, relating to this proceeding or the discharge of their duties under Insurance Law Article 74 and 76.”
The damages sought may include benefits paid under OBEL. The filing company must prove that the injured party meets the definition of an Eligible Injured Party on the responding company’s policy. (Eligibility requirements for the PIP endorsement can be found on page 4 of Regulation 68.) Additionally, there are times when an injured party may be eligible under the policy of multiple responding companies. If they are all New York policies, the damages will be split evenly. If one is an out-of-state policy, the damages would be pro-rated.
Pursuant to New York State Insurance Law §§5202(b) and 5221(b)(1) Motor Vehicle Accident Indemnification Corporation (“MVAIC”) is only authorized to provide PIP benefits to individuals with no available insurance, i.e., “qualified person.” Insurance Law §5105(a) only applies to insurers liable for the payment of first party benefits on behalf of a “covered person.” The availability of no-fault coverage would preclude responsibility for payments by MVAIC under Insurance Law §§5202(b) and 5221(b)(1). Thus, MVAIC can never be a respondent in a mandatory No-Fault Inter Company Arbitration (NY PIP). MVAIC may be an applicant for Loss Transfer and seek recovery of payments made on behalf of a “qualified person.”
A decision may be appealed on a case when the Company Claim Amount is at least $10,000. The appeal process is described in Rule 2-12.
Yes, but only with their written consent. The nonmember's answer to a filing also implies consent and indicates an acceptance of a final and binding decision. A non-member who wishes to file should provide the consent of the member company with the filing. Once a party consents to arbitrate, the consent may not be withdrawn.
Yes, but only if you don't raise and support this defense as an Affirmative Defense in your response.
Yes, a company has the option to file a companion claim along with the Property Arbitration filing. The Property Arbitration panel will hear all Property companion claims if all are filed together or identified as related in the appropriate place.
An e-mail notification is sent as soon as the decision is posted, approximately 2-3 days after the case is heard. All decisions are available from our Web site immediately after they are posted.
AF will assign arbitrator(s) based upon the Company Claim Amount using the following criteria:
  1. Under $15,000 - one arbitrator
  2. $15,000 and above - one arbitrator unless three are requested. A party requesting a three person panel will be charged a fee.
The filing company would have two options. First, they could re-file arbitration if/once reasonable accommodations for the inspection of the defective part were made as a result of the arbitrator's decision (since the objection to jurisdiction would be removed). If reasonable accommodations could not be made, i.e. the defective part is not available for inspection, then the filing company would be free to pursue the matter outside of arbitration. The rationale for this is that the Courts have more formal rules of evidence for these types of situations.
Yes, but only if you are looking for reimbursement for money paid to your insured for a claim arising out of the same loss. You must answer as Respondent and indicate your Counter-Claim amount.
There is no time limit to filing other than the Statute of Limitations if raised by an adverse party. It is a good idea to file at least 120 days before the statue of limitation when possible - this leaves time for other action(s) if the Respondent raises a valid objection to jurisdiction.
  • As a condition precedent to using the rules and regulations, the parties should attempt to settle before filing in Arbitration. However, at a minimum the correct and current claim representative's name and address, the insured name, and claim number of the adverse party must be provided.
  • Confirm whether adverse carrier or self-insured is signatory to Property Arbitration Agreement.
These are considered one claim to be filed on one application and would be subject to a single forum limit of $100,000. If the aggregate amount of these payments exceed the $100,000 compulsory limit, the Applicant would need to be willing to limit their recovery to the forum limit or both parties would need to consent to arbitrate the case. If the Applicant were to file them separately, the Respondent could assert an Affirmative Defense that jurisdiction is lacking since the aggregate amount exceeds the compulsory limit.
Property Cases may be heard by AF staff arbitrators or member arbitrators from the signatory companies. All arbitrators who decide Property disputes have significant claims experience. Each member arbitrator must be recommended by their supervisor/manager and must be certified by AF confirming their claims knowledge and their understanding of Property Forum rules.
Subrogation claims involving homeowners, commercial property, inland marine coverage, and damage to vessels on navigable waters within the geographic limits of one state.
  • The compulsory limit is $100,000.
  • AF considers a claim and a counterclaim as separate claims.
  • AF considers a claim and a companion claim for a different line of coverage as separate claims. As such, each claim has its own monetary limit.
Formal rules of evidence do not apply, so you may submit any materials that support your position, including expert reports, briefs of law, photographs, statements, etc.
Applicant company pays the filing fee. For a current list of AF's filing fees, please click here
  • Eliminates the need for expensive and drawn out litigation to recover from negligent third party insurer or self insured.
  • Simple and easy for an adjuster to use
  • Decisions are made by qualified Claims professionals
  • No formal rules of evidence apply
  • Decisions are private
Yes. When you file online, you are immediately given the Materials Due Date. For Respondents, AF mails a hearing notice immediately upon receipt of the filing. The notice is mailed at least 40 days prior to the ready-to-be-heard date.
Yes, the arbitrator(s) will provide an explanation for their decision and note the supporting evidence for that finding.
Yes, you may request a deferment in this forum. Per Rule 2-10, your request will automatically proceed to the hearing for the arbitrator (s) to rule on the validity of the request. If the request is upheld, the case will be deferred for one year. If denied, the arbitrator will continue to hear the disputed issues.
Yes. The amount of the deductible should be included in the Total Settlement Amount field which is the figure from which all awards for co-defendant or concurrent coverage contribution disputes are calculated. The amount of the deductible or the portion of the deductible for which recovery is sought should also be included in the Contribution Sought field.
Yes, with written consent or if the non-member implies consent when it submits an answer, unless the answer is an objection to AF's jurisdiction. The non-member's answer indicates an acceptance of a final and binding decision. However, it is recommended that you get written consent up front and submit a copy at the time of filing.
Yes, with written consent of the involved parties. You may submit cases to determine coverage disputes, apportion liability, allocate fault and/or determine contribution prior to settlement. Without written consent, there must always be a settlement with the injured party before filing Special Arbitration.
No, as long as the limit of liability is raised as an Affirmative Defense and supported by some form of evidence, in accordance with Rule 2-4. However, the other party may agree to accept your limits if they desire.
Yes, a company can add additional signatories for alleged tortfeasors that Company 1 did not name. Your rationale for including them in the case will be outlined in your Contentions. If the alleged tortfeasor is not insured by a signatory member you will argue their negligence in the Contentions.
Yes, a company has the option to file a companion claim along with the Special Arbitration filing. A companion claim is an additional claim(s) by or against a participating party arising out of the same accident, occurrence, event, or offense. The Special Arbitrator will hear the companion claim along with the Special Arbitration case if all related matters are filed together. and/or the related docket number is listed on the S-Form.
You may file cases for reimbursement of payments under UMBI or UMPD coverage from the insurer for the responsible tortfeasor that was identified or acknowledged coverage after the payment. If the insurer for the tortfeasor still maintains a no coverage position, the case should be filed in the Uninsured Motorist Forum. Disputes involving UIM coverage are not compulsory in Special Arbitration and may be heard only with consent or if the responding member answers without asserting the affirmative defense regarding jurisdiction.
Yes, you can seek recovery of legal fees in this forum. These fees consist of expenses directly related to the prosecution or defense of a lawsuit.
Once the claim is settled (per the definition of settlement) claims relating to construction defect exposures could be filed in Special as either of two of the three compulsory disputes. Contribution among co-defendants disputes could be used for recovery of all or part of a third party settlement from another negligent tortfeasor; concurrent coverage disputes could be used for recovery of all or part of loss or legal expense payments from another insurer who also provides coverage for the same insured.
No, the decision is conclusive only of the issues in the matter submitted to the arbitrator and only as to the parties to the arbitration. All matters concerning an arbitration proceeding are held in strict confidence.
Yes, if permitted in the applicable jurisdiction, Recovery of WC benefits from an alleged responsible 3rd party tortfeasor is permitted in this forum. No other dispute involved workers' compensation is compulsory in Special Arbitration.
No. An adverse party may contest the settlement amount.
Decisions are final and binding to all parties, however, any party may appeal a decision wherein the Total Settlement amount is $100,000 or more (Rule 2-12). This appeal must be brought to AF's attention within 30 days from the date of the publication of the decision.
Rule 2-11 was added to require that reasonable accommodations be made for inspection of an alleged defective product, and failure to do so could result in withdrawal of the case if the failure is raised as critical to the defense.
Once a decision is entered into AF's system (published), all interested parties will be notified that it is available on our Web site.
All parties pay a fee, not just the filing company. The fee is per arbitrator, not per case. So, if one arbitrator hears the case, each party will pay the filing fee. If a party requests a three-person panel (see Question 24), each party will pay triple the filing fee.
If the Contribution Sought Amount or legal Fees Sought Amount is under $15,000, one (1) arbitrator will hear the case. If either of these amounts is $15,000 or more, any party may request a three-person panel.
Rule 1-3 makes a claim based on a "claimant". Therefore, if the injured person and the owner of the vehicle are the same claimant, the BI and PD can be filed together (one filing). If the injured person and the owner of the vehicle are different entities (claimants), they need to be filed separately (two filings).
  • No, there are no counterclaims in Special Arbitration. The arbitrator will determine the apportionment of liability among the involved parties. The arbitrator will also apply that percentage to the total amount of the settlement to determine each party's contribution amount. Recovery for legal fees set forth in a company's written response will also be decided if these amounts are listed on the application.
  • If another third-party claim arising from the same event was settled by another participating party for which liability should be apportioned, a separate Special case should be filed, referencing the original docket number. The second case will be heard as a Companion to the original filing.
  1. There is no time limit as long as a legal cause of action exists. AF follows the rules and guidelines of the local jurisdiction. However, Company #1 (who initiates the filing) should file within 180 days from the date of settlement. Exceeding the 180 days allows an affirmative defense to be raised and allows an opposing party to try to show the delay has caused prejudice.
  2. AF must receive all documentation by the close of business at least 10 full business days prior to the scheduled arbitration hearing.
As a condition precedent to filing in Special Arbitration, all parties should conduct direct negotiations in an attempt to settle the claim. The condition precedent requires the filing party, at a minimum, to list the correct and current representative's name, address, insured name, and claim file number for all adverse parties.
Yes, a case involving a first-party payment can be heard in Special Arbitration if the case involves overlapping coverage issue. In most cases, all the other first-party reimbursement situations will fall within the jurisdiction of another AF program - subject to the rules and regulations of that forum.
No. Additional PIP is not subject to loss transfer pursuant to Section 5105 of the Insurance Law which provides only for mandatory arbitration of basic no fault benefits. Special Arbitration may be used to recover APIP if all parties consent.
Yes, as long as all tortfeasors who will participate in the arbitration have been released by the third party. If the statute of limitations has run or will have run, the case must be filed in Arbitration within 60 days of the dismissal of the lawsuit.
  • The alleged tortfeasor(s) must be a self-insured entity and/or an insured with a casualty insurance policy.
  • One of the tortfeasors must contend others are legally liable for: (1) bodily injury or property damage, or (2) providing defense for the third party action.
  • One or more of the insurers and/or self-insureds must have participated in the settlement of a claim with the third party.
  • The insurers or self-insureds must be signatories (members) to the Special Arbitration Agreement. (non-members may participate with consent)
  • All participating parties have a policy or self-insure casualty or property coverage for the same person, entity or risk for the same triggering event.
  • Either of the following conditions exists: (1) The insured is legally liable for a bodily injury or property damage claim and at least one of the insurers or self-insureds has settled the claim with the third party, or (2) The insured has suffered a loss or injury paid by at least one of the insurers or borne by the self-insured.
  • The insurers or self-insured are signatories (members) to the Special Arbitration Agreement. (Non-members may participate with written consent.)
If the filing company's argument will be that the responding company's coverage is primary, this would be a concurrent coverage dispute filed in Special Arbitration (Article First b). If the filing company is seeking recovery of their damages from the responding company due to renter's/driver's negligence or liability under the contract, this would be filed in the Auto Forum.
Concurrent coverage disputes under Article First (b) in Special are limited to those involving property or casualty insurance. PIP is obviously not property insurance and casualty insurance is an AF-defined term that specifies bodily injury, property damage, personal injury or advertising injury, as well as UM. It doesn't apply to PIP. Also the compulsory dispute in PIP is triggered by recovery rights which is defined to be much broader than subrogation, and specifically includes reimbursement and indemnity - which essentially describe contribution because of concurrent coverage. Based on the above, PIP is the appropriate forum to resolve this kind of dispute.
All Special Arbitration cases are heard by arbitrators who are experienced claims professionals and have been certified under an Auto Liability and/or General Liability track. Our Special arbitrators consist of signatory members as well as AF staff employees.
Liability apportionment between alleged joint tortfeasors and/or first or third-party coverage disputes, overlapping and concurrent coverages, and subrogation of workers' compensation benefits paid by an insurer or a self-insured from an alleged tortfeasor after settlement are compulsory disputes. Other kinds of disputes may be heard with the consent of all parties.
  • Compulsory arbitration is applicable to a maximum of $250,000 contribution sought per claim.
  • Claims for separate parties arising out of the same accident, occurrence, or event are considered separate claims.
  • AF considers a claim and a companion claim for a different line of coverage as separate claims. As such, each claim has its own monetary limit.
The most common concurrent coverage issues that might be filed in Special would be time on risk issues, or additional insured issues. Time on risk would involve disputes that arise when two or more insurers provide coverage for the entity for different periods over which a construction project takes place. Additional insured issues would involve disputes that arise between general contractors and their subcontractors when the general is named as an additional insured under the subcontractor's policy.
All filing can be done online at
Each participating party pays a fee; members pay $42 per arbitrator, and non-members pay $84.
Special Arbitration provides for the disposition of inter-company disputes arising from the parties' responsibilities as insurers of codefendants or when they occupy the position of overlapping liability coverage insurers. In both instances, the parties share the responsibility to defend the claim or suit and benefit from the use of Special Arbitration to resolve the claim. The shared obligation of the filing fee is also intended to foster cooperation between the parties in settling the claim or suit and resolving the inter-company dispute in arbitration.
  • Cases are settled quicker, capping the exposure to the third party.
  • Minimizes the need for expensive and drawn out litigation
  • Simple and easy for an adjuster to use
  • Certified claims professionals make the decision, not lay jurors.
Yes, all parties are notified of the ready to be heard date at least 60 days prior to the case being heard. You may also utilize AF's Website.
Yes, the arbitrator will provide comments explaining the basis for his/her decision.
No, settlement of the claim will not prejudice the case of any participating party.

Website-Related Questions

Yes, but only if they have previously filed or responded to arbitration (which means a company code was already established) or they received a non-signatory company / billing code and are set up with online access - after completing our Security Administration form.
Yes, so long as we have created a specific company code for the TPA, they have a dedicated Security Administrator, and the member has provided written consent for the TPA to have access to file or respond on their behalf.
A manager can run an Online Filing Productivity report so long as their company’s System Administrator has granted them admin or report rights. The Productivity Report feature is found under Reports/Online Filing Reports. Reports can be run for a given date range and is broken down by Date, User, and Transaction Type (e.g. Add Docket, Respond). They can also request the report in Excel format if they want to manipulate the data in a way the report does not give them.
No, Applications, Responses, or Contentions are NOT accepted via fax. You can utilize our Online Filing system to submit applications or responses. Online Filing offers a number of benefits including saving you both time and money and having a positive effect on the environment by eliminating paper from the arbitration process
No, supporting evidence must be uploaded into the system by the Materials Due Date.
AF will NOT offer paper Hearing Notices to parties that file or respond to cases using Online Filing. You will receive a docket number, ready to hear date, estimated heard by date, materials due date and the last reschedule request date upon completion of the case. You will be notified via e-mail of any status change within minutes of that change.
Yes. You can respond to any case file against you using OLF, regardless of how the Applicant filed the case.
Yes, please refer to our Direct Upload FAQ for more information.
  • Yes, you can withdraw cases online by accessing the Docket Details page of the case in question. From the Docket Actions menu item, select Withdraw Docket. You will then be prompted to enter a reason for withdrawing the case, e.g. settled with Respondent, etc. and press the Withdraw Docket button.
  • Please note, YOU MUST be the Applicant to withdraw the case. Respondents are not permitted to withdraw cases.
  • However, you can withdraw ANY CASE where your company is the Applicant regardless of filing method. This is not limited to Online Filing cases.
For starters, you will need an individual User ID and Password to log in to AF's website (unless your company uses an integrated log in process). Once logged in, you can:
  1. Add a new case - click Member Access>Online Filing then select the appropriate forum in which you wish to file arbitration, i.e. Auto, Property, Special.
  2. Access a case - click Member Access>Case Lookup then search by AF Docket Number, Claim File number, or Insured Name; or, click Member Access>My Watches if you have already added the case to your My Watches list.

There are two methods to file your counterclaim:

  1. Enter Counterclaim and Response from original case.
    1. Locate the original docket number using Member Access/Case Search.
    2. Select Docket Actions/Enter Counterclaim for Respondent
    3. You will then be presented with a series of pages that will allow you to enter your Counterclaim and Response at the same time.
  2. Select relationship to original case while entering a new case.

    There may be times when you are filing a case and are unaware of the original case being filed against you. When you enter a new case, the system will scan for potential related and duplicate filings.

    The data elements used by Online Filing to search for related and duplicate cases include:

    Companies Involved
    Date of Loss
    Claim Number
    Insured Name

    You will be shown a list of cases that are possibly related or duplicate claims. To mark your new case as a Counterclaim, simply select Counterclaim from the drop down menu provided.

    If you are filing a related claim that is not a Counterclaim, e.g., a MedPay case from the same loss as an existing Auto case, select the Companion Claim option. This will ensure the cases are heard together by the AF Panel.

  • To amend an Online Filing, access the Docket Details page. From the Docket Actions menu item, select Amend Application.
  • Your case will be displayed. Make any corrections and save your case. You will have the ability to reprint the Application and Contentions.
  • Please note, you must send a copy of all Amended Applications to the adverse parties or you may utilize AF's Notification Service.
  • You will not be able to amend cases sent to AF via traditional means, i.e., mail, E-File, etc., by using Online Filing. You must submit those amendments to the Member Service Center via mail.
First, your company will need to assign a Security Administrator. This is accomplished by completing a Security Administrator Profile Form and emailing it to our Member Services Department at The appointed Security Administrator will be responsible for assigning additional Security Administrators and/or users for your company. The Security Administrator Profile Form can be found on AF’s homepage under the Online Filing section or by clicking here.
You will need to log in to AF's Web site using your individual User ID and Password. Once logged in, access the case you want to respond to (Member Access/Case Lookup). Once you have accessed the case you want to respond to, access the Response page by clicking the Docket Actions/Enter Response for Respondent.
The Three Person Panel request is the last question in the Damages Summary section. This question will not be available if the minimum claim amount has not been reached for the program in which you are filing. See Rule 3-3 for specific information pertaining to Three Person Panel requests in each forum.
We are sorry to hear about your problem you are having with your connection. The time out on AF's website is 30 minutes, and we have code in place to keep sessions 'alive' while you are in a case, e.g. filing or responding. If you are timing out in 5 - 10 minutes, this might be a problem with your company's proxy server and is something you should address with your IT Department.
For general rules or process-related questions, you can receive assistance by calling our Member Service Center at 1-866-977-3434.
  • Upon submission of your case, you will receive confirmation with the assigned docket number, ready-to-be-heard date, materials due date, etc.
  • Your only remaining step will be to electronically upload your evidence by the materials due date.
  • Within 2 to 3 days of your online submission, AF will send the application and contentions to the responding company(ies) along with a hearing notice that provides the ready-to-be-heard date, materials due date, etc.
When selecting your evidence, you have the ability to choose as many of each evidence type as you require. You also have the ability to enter a description for each evidence item, e.g. John’s Witness Statement, Joe’s Recorded Statement. Descriptions are not required, but are recommended, especially when you have more than one evidence item of the same type, e.g. multiple witness statements, recorded statements, etc. To enter a description on your evidence item, simply click the icon on the selected evidence item. You will be taken to a page where you can enter a description for each evidence item. The description you enter here will appear on the printed Contentions Sheet.
  • Check with your Security Administrator to ensure that you have been granted access to Online Filing, and that your user account is not marked as a shared account.
  • You can contact our Member Service Department at 1-866-977-3434 to find out who your company’s assigned Security Administrator is.
  • When searching for related cases, we compare the following items:

    Companies Involved
    Date of Loss
    Claim Number
    Insured Name

  • There is a possibility that we may miss a related claim if some or all of this information does not match your case. If you know of a related case that does not appear on the Related Docket Page, simply click the check box that indicates you know of a related case, and you will be prompted to enter the Docket Number of the related case. Online Filing will then compare your case to the Docket Number listed. The companies involved in the case MUST match the companies in your case. We will not compare file numbers and insured names. Your new case will be related to the listed Docket Number if the companies and date of loss match.
Only if that subsidiary was involved in a previously filed arbitration via paper (which means a company code was already established) and/or received a non-signatory company / billing code and are set-up with online access.
AF does not monitor returned e-mail notifications. The member's dedicated System Administrator should proactively manage the leaving employees email account by having his/her emails forwarded to another representative. This can be done by either forwarding their e-mail through your company's e-mail system or contacting the AF Help Desk ( to have the user's open cases changed to another user. Another suggestion would be to have a group e-mail box that all adjusters use when filing to eliminate this problem. For managers, the Case Workflow Reports help manage the process of identifying filings involving this individual (found on "My Arbfile" page under "Reports").
There is no limit to the size of your Contentions. We recommend typing your Contentions in your word processor, e.g. Microsoft Word, Corel, or WordPerfect prior to filing your case. This will allow you to make use of your word processor’s spell check feature and reduce the chances of your session timing out while filing your case. To transfer your Contentions from your word processor to Online Filing, simply cut and paste them.
The contentions are stored in our database as pure text. You will not be able to format (bold, italicize, etc.) or control fonts in your Contentions. If you are trying to bring attention to a particular area of your Contentions, we recommend you type that section in all capital letters.
We have tried to provide a comprehensive list of the most widely used evidence and damage types by program, however, if the type you are trying to select does not appear on the list, simply choose OTHER and provide your description. If you are specifying OTHER for the same type of evidence/damage item, please notify our help desk for its inclusion on the list.
No. There is a separate data entry element for you to enter your Insured’s Deductible. The Insured’s Deductible amount will print as a separate line item in the Damages Section of your Contentions.
Only Property, Special, and UM arbitration filings are still filed in OLF. New Auto, PIP, Med Pay, and NY PIP filings are submitted in TRS.
You can file your case against any company regardless of signatory status. You can also file against companies not listed in the AF Member Directory. Cases filed against non-signatory companies will be withdrawn prior to the hearing if consent is not received in the form of a letter or response to the arbitration filing.
There have been many safeguards and tracking mechanisms put in place to ensure all evidence specified is sent to AF; however, your case will proceed to hearing without your evidence if it is not received by the materials due date listed on the Evidence Cover Page.
Yes, they are able to file the Property case online. They will be prompted, however, to confirm that the member they are filing against has provided consent. The nonmember will select "Yes" and submit a copy of the consent letter they received from the member respondent. If prior consent has not been obtained, the nonmember will select "No" and the case will be diaried and reviewed prior to hearing to see if the respondent answers, implying consent. If no answer or consent letter is submitted, the case will be administratively closed.
Online Filing allows you to easily file your arbitration case or respond to one via AF's Web site and electronically upload your evidence. You have the ability to enter case information on a series of Web pages and receive a docket number and ready-to-be-heard date at the end of the process. Once you receive the docket number, you will receive a link that will allow you to print the Application, Contentions. You will be notified via email when all file material is received by AF. Additionally, any change to an Online Filing case will automatically generate an e-mail notifying you of the change, i.e., reschedule, deferment, answer, amendment, etc.
The cut off time to submit amendments, responses, evidence, etc., on the Materials Due Date is midnight Eastern Time (11:59:59 ET), regardless of the time zone in which you are located.
There is no charge to file or respond online. View the fee schedule.
We have tried to provide a comprehensive list of the most widely used evidence and damage types by program, however, if the type you are trying to select does not appear on the list, simply choose OTHER and provide your description. If you are specifying OTHER for the same type of evidence/damage item, please notify our help desk for its inclusion on the list.
If, for example, you mistakenly submit a police report for an unrelated case, you can edit or delete the item as needed from the Docket Details page.
The Direct Upload process becomes available only after a case or response is submitted.
AF does not currently accept links to external websites such as YouTube as evidence. AF, as well as our member companies whose arbitrators hear cases remotely, prohibits access to external links as part of its IT security policy to prevent the spread of viruses, malware, etc.

AF does accept video evidence via direct upload in the following formats: MOV, WMV, AVI, MP4, and VOB. Examples of appropriate video evidence include: dash cam video of accident, security video showing accident, and video of scene.

If a party wishes to have video evidence viewed by the Arbitrator and is unable to upload it, it must declare the DVD, etc. as evidence. The member must also request a personal appearance, and note in the Administrative Request field that there is physical/video evidence. AF will contact the Member Representative to schedule a videoconference for the Arbitrator to view the declared evidence.

In the case of audio evidence (such as recorded statements), AF requires the written transcript of the recording be declared and provided as evidence for the arbitrator to view.
It is not used nor should you print one when you submit evidence via Direct Upload.
Arbitrators view the evidence online. They do not print it.
Once an evidence item has uploaded, it can be removed or marked to be disregarded using the edit or remove functions located on the Docket Details page.
After you complete the Direct Upload process and allow sufficient time for the document to be coverted to the PDF format, you can view the Docket Details page for the specific case to confirm the evidence images have been processed.
There is no software that needs to be added or purchased to upload your evidence electronically. As long as your company is configured for Direct Upload, you will be able to electronically submit your evidence to AF.
Yes, the image will appear just as you sent it. AF strongly recommends that you view evidence after upload to ensure it appears as you intended.
No, the ability to submit evidence electronically is a free service AF provides that helps our members reduce their arbitration costs by eliminating the need to copy and mail evidence.
There is a file size limitation of 20MB per upload for non-video evidence and 40MB for video evidence. If you upload each evidence item individually, each upload may not exceed 20MB or 40MB, respectively. Likewise, if you upload multiple evidence items together, the file size for that upload may not exceed 20MB or 40MB, respectively. Adhering to this file size limitation ensures your evidence loads correctly and all documentation is accessible at the hearing.
After you complete the Direct Upload process and allow sufficient time for the document to be converted to the PDF format, you can simply return to the Docket Details page of the specific case to confirm the evidence images appear.
Direct Upload is simply the ability to submit evidence electronically from your claim system to our case docketing system. It is similar to attaching a document to an e-mail.
Evidence is stored for 70 days from the decision publication date, pending any issues that may require a rehearing (i.e., clerical or jurisdictional error, Appeal - Property and Special forums).
You can still list or declare all the evidence you intend to submit when you create your case via AF's Online Filing process. When you begin the Upload Evidence step and the "Upload Evidence" box appears, simply deselect the evidence item(s) that you do not yet have and submit the remaining. When the outstanding evidence item(s) are ready to be submitted, follow the Upload Evidence step again. The item(s) previously deselected should now be selected. (The items previously uploaded should automatically be deselected and noted as "Received.")
Direct Upload only supports the following file types: Document - (PDF); Images - (BMP, JPEG, TIFF, PNG, GIF); Webpage - (HTML, HTM); Presentation - (Microsoft PowerPoint); Word Processing - (Microsoft Word, Microsoft Works, Rich Text, Plain Text); Spreadsheet - (Microsoft Excel, Lotus 1-2-3); Video – (MOV, WMV, AVI, MP4, VOB).

For video evidence, the file size cannot exceed 40MB. All submitted video file types are converted to .mp4 format to eliminate any compatibility issues for the arbitrator. Examples of appropriate video evidence include: dash cam video of accident, security video showing accident, and video of scene.
Once you upload evidence electronically, it is typically available immediately following the conversion of the document to the PDF format from the applicable case.
Evidence should be submitted via Direct Upload once a company is configured for this electronic evidence submission process. That said, we recognize there may be instances where it may be impossible to submit a piece of evidence in this manner. In these situations, you may mail the evidence to Arbitration Forums.
Like today, the adverse party will only see your evidence list for the items that were submitted directly to the arbitration docket. It will not be able to see the actual item(s). However, it is important to note that any evidence that was originally submitted as part of a subrogation demand within E-Subro Hub, and was viewable at the time it was sent to arbitration, will remain viewable within E-Subro Hub.
The member will select/list all its evidence items on both filings when it submits its filing or response online. The Document Coversheet for the filing/response submitted first will include all the evidence items for that case, and the member will submit it with that case. On the Document Coversheet for the companion filing/response that is submitted second, this "shared" evidence item will be deselected, as it does not need to be submitted again. ("Shared" evidence is identical evidence used in companion cases. For example, a police report that is submitted to prove liability on Auto and Med Pay or PIP companion cases.)
Yes, in addition to the evidence itself, the imaging process currently retains the image of the coversheet and places it at the end of the PDF document (the last page).
No, Applications, Responses, or Contentions are NOT accepted via fax. You can utilize our Online Filing system to submit applications or responses. Online Filing offers a number of benefits including saving you both time and money and having a positive effect on the environment by eliminating paper from the arbitration process.
No, coversheets are unique and should never be reused. Always reprint a document coversheet when submitting evidence.
Yes, the member still controls the order in which their evidence is imaged. If individual coversheets for each evidence item is used, the images will appear in the order the evidence was listed in the evidence declaration section. If one coversheet is used for all the evidence items, the evidence will be imaged in the order it is placed behind the coversheet; AF does not reorder the documents.
Go to the Docket Details screen, select PDF Printing Options, and select Applicant/Respondent Coversheet. The Print Document Coversheet screen appears with the evidence items that have not been received checked. Select the box for the evidence item that needs to be replaced while unselecting anything unwanted. Choose the "Print individual coversheet" option on the right and print the coversheet. The printed coversheet will list only the evidence item that was selected. Next, remove the undesired item from the system by using the edit or delete functions located on the Docket Details page.
You will need to include the last coversheet you printed and include all evidence items listed on that coversheet.
If a coversheet is required to keep for your records, generate that coversheet first, before generating the coversheet(s) that will be placed with the evidence sent to AF. This way AF will receive the latest coversheet(s) created.
Yes, if you include an evidence item on the coversheet you will need to send the evidence in with the last coversheet printed (all evidence listed should be sent with the coversheet). If an item is listed on a coversheet that will not be sent, a new coversheet should be created to only show the evidence being sent. If you know in advance that an item of evidence that you have listed in your filing will be submitted at a later date, deselect that item on the Document Coversheet print page prior to printing the coversheet. When that item is available, access the case online, go to Print Options and print a new coversheet. Any item not previously marked as submitted will be checked off.
If, for whatever reason, you print two versions of the same coversheet, you should include the "last" coversheet you printed with your evidence submissions as this represents the valid evidence list to be received by AF. In order to determine the latest coversheet printed, the coversheet has the print date and time in the bottom left corner of the coversheet.
Simply deselect the check box for the evidence item(s) you declared but are not ready to send.
No, the text field on the coversheet has a specific capacity, and all the evidence items may not appear on the page. However, the large barcodes represent all the items that had a check mark on the Print Document Coversheet screen. Arbitration Forums will acknowledge all the evidence is received once the barcode is scanned.
"Print one coversheet for all the selected evidence" will be selected by default. If a party wishes to print/submit an individual coversheet for each evidence item, it will change this selection. (If the individual coversheet for each evidence item option is used, each coversheet is to be placed on top of its respective evidence item so it is imaged correctly.)
We have created a guide to help existing users access their account using our Okta Identity Management system.