Total Recovery Solution® (TRS®)

The next phase of the journey...

TRS® is currently available for all programs

AF's upgraded arbitration and subrogation platform is designed to streamline and consolidate our recovery and resolution services.


Reduced Cycle Time

  • Responders have 30 days from case submission to submit a response.
  • No "reschedules" or "amendments" in Phase I. Parties have limited circumstances to "revisit" a filing to make updates/changes (i.e., accept policy limits, rebut a damage dispute, or challenge a raised jurisdictional exclusion). A 15-day extension is available, if needed.
  • The system is built to avoid unnecssary delays. Cases are ready to hear once all parties have submitted their response.

Reduced Filing and Decision Errors

  • Detailed information gathered during filing and responding to ensure accuracy.
  • Allowance to request change of incorrect information regarding named party or loss location/date.
  • Evidence is attached at same time filing/response is being prepared for submission.

Improved Decision Quality

  • Improved arbitrator profiling and case matching.
  • Required commentary on evidence that is specifically linked to a liability or damages argument; allows the arbitrator to address specific arguments and view evidence in context.
  • Single liability decision will eliminate inconsistency between decisions when a claim and counterclaim(s) are submitted separately due to pending damages.

And More...

  • Allows users to submit video evidence during filing and responding.
  • A user-friendly arbitrator workflow, eliminating the need for participation plans.
  • Ability to provide feedback as the system continues to evolve.

Member Feedback

“Mainly, I love the ease of use of TRS. The format on the website is very user-friendly. It's self-explanatory in terms of following screen to screen. It's easy to attach evidence to a file. Overall, schematically, it's a very easy system to use.”