Revised: November 29, 2021
Information You Give Us
AF does not collect personal information unless you voluntarily provide it to us. We do collect Usage Data (as described below) and other information related to use of the Site. We also collect Profile Information (as defined below) when an Authenticated User account is created. The following sections describe the type of information we collect, how we collect it, and how we use it.
Public Areas of the Site
All Users may visit the public areas of the Site without being asked to disclose personal information about themselves (although certain Usage Data may be collected as described in the Usage Data section below). However, Users will have the opportunity to request information from AF, or to otherwise interact with the Site, in which case an email or other contact information may be collected.
Authenticated User Information
To become an Authenticated User, you will be asked to provide certain profile information to create your Authenticated User account. Profile information may include user ID, password, name, title, department, your company’s name, mailing address, phone number, fax number, e-mail address, and website address (“Profile Information”). Once authenticated, Users may view their Profile Information by visiting the “My Arbfile” section of the Site and/or an Online Product and editing the “My Profile” Information.
AF does not collect User social security numbers or other personal information as Profile Information.
AF may use Profile Information to communicate with Authenticated Users regarding the operation of and changes to the Site and/or Online Products. AF may disclose the Profile Information of an Authenticated User to administrators, Member Arbitrators, and/or other parties who are designated by such Authenticated User (through such Authenticated User’s use of the Site or otherwise), to be provided access to such information.
AF may suspend, revoke, or withdraw permission granted to an Authenticated User at its sole discretion and without notice or cause.
Case Management Information and Materials
During use of Online Products, Authenticated Users should refrain from disclosing confidential, proprietary, or personal information about a User, the User’s company, or any other individual. All Users are encouraged to report to AF any instance of such information appearing on public areas or member areas of the Site. Given the nature of AF’s role as the administrator of Online Products, AF cannot guarantee nor prevent Users from disclosing confidential, proprietary, or personal information to other Users.
Our servers automatically track certain information about visitors who use our Site and/or Online Products. This data may include Users’ or Authenticated Users’ domain name, type of browser and operating system, Internet service provider, Internet Protocol (“IP”) address, the website from which they arrived at the Site, the amount of time spent on the Site or using Online Products, and the ways in which they use the Site or the Online Products (collectively, “Usage Data”).
AF will monitor and use Usage Data in aggregated form to measure both the Site’s performance and Online Products activity and improve the Site’s design and functionality. This statistical or other information is not used by AF to identify individual Users visiting the public areas of the Site. This non-identifying information may include, for example, the patterns, trends, preferences, and other collective characteristics of our Users and Authenticated Users. Use of this information helps us evaluate and tailor our communications, advertisements, and general business practices to the needs of our Users and Authenticated Users.
AF may also use Usage Data in un-aggregated form to investigate and prosecute security violations.
California Consumer Privacy Act
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. The California Consumer Privacy Act of 2018 (effective January 1, 2020) (the “CCPA”) grants to consumers residing in California (“California Consumer(s)”) additional privacy rights, when a business collects a California Consumer’s personal information. We are a not-for-profit corporation and this Site is not to be used nor intended to be used by individual consumers to purchase consumer products or services. WE DO NOT COLLECT PERSONAL INFORMATION FROM CALIFORNIA CONSUMERS OR THEIR HOUSEHOLDS AS DEFINED BY THE CCPA.
If you are a California Consumer and you believe that your personal information was collected by AF, please contact us about your concerns.
AF may provide links to third parties’ websites (“Linked Sites”) from the Site or the Online Products. Linked Sites are not necessarily reviewed, controlled, or examined by AF in any way, and AF is not responsible for the privacy policies and practices of any such Linked Sites or any additional links contained at the Linked Sites. These links do not imply AF’s endorsement or association with the Linked Sites.
Disclosure Pursuant to Law
AF takes the security of your information seriously and has therefore implemented reasonably appropriate technology, security policies, and procedures intended to reduce the risk of accidental destruction, loss, unauthorized disclosure of, or access to such information; however, no server, computer, communications network or system, or data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect user Profile Information or personal information disclosed by a User, we cannot ensure or guarantee the security of any information you transmit to us or through the use of any Site features; and you acknowledge and agree that you provide such information and engage in such transmissions at your own risk.
In the event that AF believes that the security of your Profile Information in AF’s possession or control may have been compromised, AF may seek to notify you of that development. If a notification is appropriate, AF will endeavor to do so as promptly as possible under the circumstances (including instructions from law enforcement or regulatory agencies) and, to the extent that AF has your email address, through your use of the Site. By continuing to use the Site, you expressly agree and consent to AF notifying you of security or privacy incidents by email.
AF may, at its sole discretion, update this Policy at any time by posting the revised or amended Policy on the Site. The revised or amended Policy shall be effective upon posting. Any access to or use of the Site or Online Products following such update shall be deemed consent to such an update. All visitors are encouraged to refer back to this page regularly.
Contact, Questions, Comments, or Complaints
If you would like to communicate with AF regarding privacy issues or if you have questions, comments or complaints about this Policy, please send such communication to: ArbitrationForums@arbfile.org or submit by mail to:
Arbitration Forums, Inc.
3820 Northdale Boulevard
Tampa, Florida 33624