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Arbitration Forums Latest Training

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Arbitrators
October 3, 2024
TRS Hearing Worklist Badges for Arbitrators
This tutorial is a navigation through the Arbitrator Worklist.
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General
October 3, 2024
Post-Decision Inquiries for Filers and Responders
This video will cover where to navigate in TRS to create a post-decision inquiry (PDI) and a quick demonstration on how to complete each option found under the Decision Actions tab.
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Arbitrators
August 19, 2024
Liability Admissions and Prior Payments
Most cases with both liability and damages in dispute are relatively straightforward. We’re sharing some scenarios and guidance when it isn't straightforward.
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Arbitrators
August 13, 2024
Appearance Allowances
One of the more misunderstood issues when hearing damage disputes is appearance allowances. First, what is an appearance allowance?
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Arbitrators
August 13, 2024
Total Loss Versus Repair
A common dispute argued in arbitration is that the Recovering Party should have repaired their vehicle, instead of declaring the vehicle a total loss, or vice versa.
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Arbitrators
June 4, 2024
Damage Disputes Workflow Guide
This guide covers how to access, review, and determine damage amounts for damage disputes.
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General
May 10, 2024
Special Arbitration: Know Before You File
Before you submit your next Special Arbitration filing, review these steps to avoid the delay and cost associated with having to refile.
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General
April 11, 2024
Special Arbitration Forum
This tutorial covers the basics of Special Arbitration from the types of disputes that must be resolved to how to file as Company 1 or respond as Company 2.
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Arbitrators
February 27, 2024
Quality Decisions - Special Forum
This 90-minute instructor-led webinar is designed exclusively for arbitrators who will resolve contribution and concurrent liability coverage disputes in the Special Forum.
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General
January 30, 2024
TRS Navigation Guide for Filers
This guide provides an overview of how to file a case in TRS.
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General
January 30, 2024
TRS Navigation Guide for Responders
This guide provides an overview of how to respond to a case in TRS.
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General
December 12, 2023
Responding to a Case (Property) - Part 1 of 2
Reviews how to answer a Property case in TRS.
View Online Tutorial
General
December 12, 2023
Responding to a Case (Property) - Part 2 of 2
Reviews how to answer a Property case in TRS.
View Online Tutorial
General
November 15, 2023
Settlement Exchange System (SES) Insights
In this tutorial, SES members will get to preview the new SES Insights tab.
View Online Tutorial
General
November 10, 2023
TRS Key Performance Indicators (KPI) Reports
Key Performance Indictors, or KPIs, provides a summary of key metrics related to arbitrations in the TRS platform.
View Online Tutorial
General
October 18, 2023
TRS Filing (Property) - Part 2 of 2
Reviews how to file an arbitration case in the Property Forum.
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General
October 18, 2023
TRS Filing (Property) - Part 1 of 2
Reviews how to file an arbitration case in the Property Forum.
View Online Tutorial
General
August 1, 2023
Property Forum Overview
In this tutorial, Filers and Responders will learn the dispute types heard in the Property Forum, apply the rules and procedures, and state the compulsory dollar limits.
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General
August 1, 2023
Auto Forum Overview
In this tutorial, Filers and Responders will learn the dispute types heard in the Auto Forum, apply the rules and procedures, and state the compulsory dollar limits.
View Online Tutorial
General
July 14, 2023
TRS Filing (Coll/OTC) - Part 2 of 2
Reviews the filing workflow for TRS.
View Online Tutorial
General
July 14, 2023
TRS Filing (Coll/OTC) - Part 1 of 2
Reviews the Filing workflow for TRS.
View Online Tutorial
Arbitrators
June 14, 2023
AF 101: A Beginner's Course for New Arbitrators
This tutorial is for new arbitrators with no prior AF or intercompany arbitration experience.
View Online Tutorial
General
April 17, 2023
Concurrent Coverage/Priority of Payment in the Auto Forum for Responding Parties
This tutorial explores the types of cases filed under Concurrent Coverage/Priority of Payment and explains Concurrent Coverage and Primary/Excess Coverage definitions.
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Arbitrators
April 17, 2023
Concurrent Coverage/Priority of Payment for Arbitrators (Auto)
This tutorial explores the types of cases filed under Concurrent Coverage/Priority of Payment and explains Concurrent Coverage and Primary/Excess coverage definitions.
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General
April 17, 2023
Concurrent Coverage in Auto for the Recovering Party (Filer)
Explores the types of cases filed under concurrent coverage/priority of payment and explains concurrent coverage and primary/excess coverage definitions.
View Online Tutorial
Arbitrators
April 14, 2023
Hearing a Supplement Case in TRS
This tutorial covers how to hear a supplement. Each step in the arbitrator workflow is covered along with a discussion on shared evidence. The tutorial also gives quick tips along the way.
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Arbitrators
March 31, 2023
Policy Limits - Making a Decision
Reviews how to render awards when policy limits are at issue, both when the recovering party has or has not accepted policy limits.
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General
March 31, 2023
Arbitration Forums, Inc. Rules
These rules are made and administered by Arbitration Forums, Inc. (AF) under the authority of Article Fifth (a) of the various Arbitration Agreements.
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General
March 31, 2023
Filing a Supplement Case
This tutorial covers how to file a supplement once a decision is published.
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General
March 31, 2023
Responding to Supplement Filings
This tutorial covers how to respond to a supplement.
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Arbitrators
March 31, 2023
Guide for Arbitrators
This guide covers the obligations of arbitrators and the process of hearing a case.
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Arbitrators
March 31, 2023
Hearing an Auto Case in TRS
This tutorial covers the basic navigation of each workflow step within the arbitrator hearing workflow.
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General
January 25, 2023
Deferred Cases: Add/Edit Features and Edit Damages
This guide provides an overview of how to add/edit features and edit damages for deferred cases.
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E-Subro Hub Users
January 19, 2023
My Tasks List Reference Guide
This guide covers how to manage the My Tasks List in E-Subro Hub.
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E-Subro Hub Users
January 19, 2023
My Tasks List
This tutorial shows users how to manage the My Tasks List in E-Subro Hub.
View Online Tutorial
E-Subro Hub Users
January 6, 2023
Batch Print
This video will show the process to complete the batch print action in E-Subro Hub.
View Online Tutorial
E-Subro Hub Users
January 6, 2023
Mass Reassign
This video will show the process to complete the mass reassign process in E-Subro Hub.
View Online Tutorial
E-Subro Hub Users
January 6, 2023
My Team
This video will show the process to create and review a My Team inventory in E-Subro Hub.
View Online Tutorial
E-Subro Hub Users
January 6, 2023
Quick Assign
This video will show users how to navigate the Quick Assign process in E-Subro Hub.
View Online Tutorial
E-Subro Hub Users
January 6, 2023
Batch Print Reference Guide
This guide shows the process to complete the batch print action in E-Subro Hub.
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E-Subro Hub Users
January 6, 2023
Mass Reassign Reference Guide
This guide shows the process to complete the mass reassign process in E-Subro Hub.
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E-Subro Hub Users
January 6, 2023
My Team Reference Guide
This guide shows the process to create and review a My Team inventory in E-Subro Hub.
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E-Subro Hub Users
January 6, 2023
Quick Assign Reference Guide
This guide shows users how to navigate the Quick Assign process in E-Subro Hub.
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Arbitrators
January 4, 2023
Hearing a NY PIP Case
Learn how to hear a NY PIP arbitration case in TRS.
View Online Tutorial
General
December 7, 2022
Filing a NY PIP Case (Part 1 of 2)
Learn to file a case in the NY PIP Forum using TRS.
View Online Tutorial
General
December 7, 2022
Filing a NY PIP Case (Part 2 of 2)
Learn to file a case in the NY PIP Forum using TRS.
View Online Tutorial
General
December 7, 2022
Responding to a NY PIP Case
Learn how to respond to a NY PIP case filed in arbitration.
View Online Tutorial
Arbitrators
November 21, 2022
TRS Navigation Guide for Arbitrators - New York PIP
This guide provides an overview of how to hear a New York PIP case in TRS.
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General
November 1, 2022
TRS Guide for Filers - New York PIP
This guide provides an overview of how to file a New York PIP case in TRS.
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General
November 1, 2022
TRS Guide for Responders - New York PIP
This guide provides an overview of how to respond to a New York PIP case in TRS.
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E-Subro Hub Users
October 26, 2022
E-Subro Hub: My Worklist
This tutorial will show the process to access the E-Subro Hub Work List and the options to manage the information, as well as how to access a Work List for another person.
View Online Tutorial
E-Subro Hub Users
October 26, 2022
E-Subro Hub: Custom Search List
This tutorial will show the process to generate a custom search list of E-Subro Hub demands depending on filter options. Additionally, the video provides reference to pre-set filter lists.
View Online Tutorial
General
October 24, 2022
Filer/Responder Workshop
During this 30-minute, informal webinar, AF representatives will cover quality improvement opportunities for filers and responders.
View Webinar
E-Subro Hub Users
October 19, 2022
E-Subro Hub My Worklist Reference Guide
This guide will show the process to access the E-Subro Hub Work List and the options to manage the information. Additionally, the guide will show the user how to access a Work List for another person.
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E-Subro Hub Users
October 19, 2022
E-Subro Hub Custom List Reference Guide
This guide will show the process to generate a Custom Search list of E-Subro Hub demands depending on filter options. Additionally, the guide provides a reference to pre-set filter lists.
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General
July 19, 2022
Concurrent Coverage Counterclaims
This job aid provides more information on filing counterclaims when the right of recovery is concurrent coverage.
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Arbitrators
June 24, 2022
Arbitrator Procedures for Concurrent Coverage/Priority of Payment Issues FAQ
Frequently asked questions about concurrent coverage and priority of payment issues for arbitrators
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E-Subro Hub Users
June 24, 2022
Basic Routers Guide
This document covers the basic workflow of routing a demand in E-Subro Hub.
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E-Subro Hub Users
June 24, 2022
Overview of E-Subro Hub Open Demand Metrics
This document covers new features and functionality added to E-Subro Hub open demand metric visualizations.
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E-Subro Hub Users
June 24, 2022
Add Demand Reference Guide
This document is provides a reference from the former Add Demand view to the new TRS path.
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E-Subro Hub Users
June 24, 2022
Demand Overview Reference Guide
AF has transferred the E-Subro Hub program to the TRS® platform to more closely align with the view and performance of the arbitration version. This is a reference guide to the new Demand Overview.
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E-Subro Hub Users
June 24, 2022
Demander Actions Reference Guide
AF has transferred the E-Subro Hub program to the TRS® platform to more closely align with the view and performance of the arbitration version. This is a guide for the new Demander Actions.
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E-Subro Hub Users
June 24, 2022
Responder Actions Reference Guide
AF has transferred the E-Subro Hub program to the TRS® platform to more closely align with the view and performance of the arbitration version. This is a guide for the new Responder Actions.
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E-Subro Hub Users
June 21, 2022
E-Subro Hub Add Evidence Reference Guide
This guide covers how to add evidence to pre-issued and issued demands.
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Arbitrators
June 21, 2022
Arbitrator Workshop
During this 30-minute, informal webinar, AF representatives will cover decision quality improvement opportunities for arbitrators and answer questions you may have.
View Webinar
Arbitrators
June 20, 2022
Policy Limits in TRS Hearings Guide
This guide will help arbitrators navigate policy limits and optimally utilize TRS functionalities.
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General
June 7, 2022
Concurrent Coverage in PIP/Med Pay for the Recovering Party (Filer)
Reviews considerations when filing a PIP/Med Pay case when the right of recovery is concurrent coverage/priority of payment. It includes a demo of filing this type of case.
View Online Tutorial
E-Subro Hub Users
May 19, 2022
Demand Overview
In this tutorial, members will be introduced to the current E-Subro Hub look and explore actions available to Demanders and Responders when reviewing a Demand.
View Online Tutorial
E-Subro Hub Users
May 13, 2022
E-Subro Hub: Demander Actions
In this tutorial, members will be introduced to the current E-Subro Hub look and explore Demander Actions available when issuing a Demand in E-Subro Hub.
View Online Tutorial
E-Subro Hub Users
May 13, 2022
E-Subro Hub: Responder Actions
In this tutorial, members will be introduced to the current E-Subro Hub look and explore actions available when responding to a demand in E-Subro Hub.
View Online Tutorial
General
December 14, 2021
Concurrent Coverage or Priority of Payment Filing and Responding Guide
Provides information for filing cases for the Collision, Comprehensive/OTC, PIP, or Med Pay coverage types.
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Arbitrators
December 1, 2021
Arbitrator Procedures for Policy Limits Issues FAQ
This guide answers frequently asked questions from arbitrators about policy limits.
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General
November 19, 2021
Overview of AF Reports
AF is in the process of transitioning to a new reporting platform that provides new features and functionality. This guide provides an overview.
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Arbitrators
October 22, 2021
Quality Decisions for Auto, Property, PIP, Med Pay, and Special Work Comp
For new arbitrators who will hear Auto, Property, PIP, Med Pay and Special Work Comp cases in AF’s TRS platform.
View Webinar
Arbitrators
October 22, 2021
AF 201: Intermediate Arbitration for Arbitrators
This 60-minute instructor-led webinar is for arbitrators who HAVE HEARD CASES and want to increase their knowledge of arbitration from basic to intermediate.
View Webinar
Arbitrators
October 18, 2021
Handling Prior Payments
Reviews how to identify proof that a prior payment was actually accepted, which means it was cashed; entering a decision when a prior payment was accepted and cashed; and entering a decision when the
View Online Tutorial
Arbitrators
October 18, 2021
Decision Clarity
Reviews the principles involved in writing a clear, concise, and case-specific arbitration decision.
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Arbitrators
October 18, 2021
Entering Decisions in Online Filing
Discusses how to access the decision management page, provides descriptions of the decision entry fields, and covers how to enter an accurate decision.
View Online Tutorial
Arbitrators
October 18, 2021
Hearing a Case in Online Filing
This tutorial guides you through the process of navigating an Online Filing case.
View Online Tutorial
Arbitrators
October 18, 2021
Ethical Obligations
Discusses an arbitrator's ethical obligations when hearing cases and identifies cases an arbitrator should not hear.
View Online Tutorial
Arbitrators
October 18, 2021
Evidence Consideration
Explains the difference between Contentions and Evidence, identifies common types of evidence, evaluates the usefulness of evidence, and discusses rendering a decision based on the evidence.
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Arbitrators
October 18, 2021
Affirmative Defenses
Defines affirmative defense, identifies affirmative defense issues, and outlines the process to properly hear an affirmative defense issue.
View Online Tutorial
Arbitrators
October 18, 2021
Coverage Issues
Identifies potential coverage arguments, explains difference between coverage argument and jurisdiction objection, and defines the requirements for a successful affirmative defense based on a denial o
View Online Tutorial
General
October 11, 2021
Okta Identity Management Guide
This guide is for existing users of AF’s website and has been designed to help you log in following your company’s migration to our new identity management solution (Okta).
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Arbitrators
September 20, 2021
Hearing a Med Pay Case in TRS
Reviews the Hearing workflow for Med Pay cases.
View Online Tutorial
General
September 20, 2021
Responding to a Case (Med Pay)
Reviews the Responding workflow for medical payment cases with and without counterclaims.
View Online Tutorial
General
September 20, 2021
Handling a Remove Party Request
Reviews how to remove a party if the party was wrongly named on the case.
View Online Tutorial
General
September 20, 2021
Joining an Existing Case
Reviews how to join an existing case when TRS finds a case that appears to be a duplicate of the case you are trying to submit.
View Online Tutorial
General
September 20, 2021
TRS Filing (Med Pay)
Reviews the Filing workflow for TRS for a medical payment case.
View Online Tutorial
General
August 1, 2021
Reference Guide to Arbitration Forums, Inc.’s Agreements and Rules
This guide provides definitions and explanations of AF's rules.
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E-Subro Hub Users
July 15, 2021
Adding a Demand
This tutorial provides the steps to enter demand information, attach supporting evidence, issue the demand, and identify response types available.
View Online Tutorial
General
June 1, 2021
Entering Prior Payments (Adverse Party)
This guide provides steps for the adverse party to enter prior payments to the recovering party for damages.
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General
June 1, 2021
Entering Additional Exposures (Adverse Party)
This guide provides steps for the adverse party to enter additional exposures when the adverse party's liability policy limits are at risk.
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General
June 1, 2021
How to Request a Deferment
This guide provides an overview of deferments and how to request a deferment in TRS.
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General
June 1, 2021
How to Challenge a Deferment
This guide reviews how to challenge a deferment in TRS.
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General
June 1, 2021
How to Withdraw a Deferment
This guide reviews the steps to withdraw a deferment in TRS.
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Arbitrators
March 31, 2021
Policy Limits - Additional Exposures
In this tutorial, arbitrators will learn how to rule on additional exposures in which policy limits have been raised.
View Online Tutorial
Arbitrators
March 1, 2021
Prior Payment Workflow Guide for Arbitrators
This guide provides the process for handling different issues related to prior payments in TRS.
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Arbitrators
February 1, 2021
Proofs That a Prior Payment Was Cashed/Deposited (TRS)
This guide shows acceptable and unacceptable proofs of prior payment.
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Arbitrators
December 16, 2020
Hearing a PIP Case in TRS
Reviews the Hearing workflow for PIP cases.
View Online Tutorial
Arbitrators
December 16, 2020
TRS Award Calculations in PIP/Med Pay
Reviews how to use the Modify Award option in TRS to award the correct amount.
View Online Tutorial
General
November 18, 2020
Responding to a Case (PIP)
Reviews the Responding workflow for PIP cases (does not include New York PIP).
View Online Tutorial
General
November 4, 2020
TRS Filing (PIP)
Reviews how to file a PIP case in TRS.
View Online Tutorial
General
October 12, 2020
Viewing a Decision in TRS
Reviews how to view a decision in TRS once it is published and where to find details of the findings.
View Online Tutorial
October 12, 2020
Responding to a Demand
This tutorial provides the steps to successfully access a demand in E-Subro Hub, effectively respond to a demand (i.e. Accept, Counter, Deny, etc.), and correctly identify the components of the E-Subr
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Arbitrators
August 1, 2020
TRS Navigation Guide for Arbitrators
This guide provides an overview of hearing a case in TRS.
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Arbitrators
May 20, 2020
Reviewing Post-Decision Inquiries for Arbitrators
Reviews how to access and reply to PDIs submitted by members.
View Online Tutorial
Arbitrators
May 1, 2020
Post-Decision Inquiries in TRS
This guide covers how to enter a post-decision inquiry response in TRS.
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General
March 24, 2020
The TRS Worklist
Provides an overview of the TRS Worklist, filtering options, and the different views available.
View Online Tutorial
E-Subro Hub Users
March 10, 2020
Features of E-Subro Hub Open Demand Metrics
This demonstration shows users new features recently added to the E-Subro Hub open demand metrics visualizations.
View Online Tutorial
General
March 10, 2020
Revisits
Reviews revisits in TRS.
View Online Tutorial
General
March 4, 2020
Responding to a Case (Coll/OTC)
Reviews the Responding workflow for cases with and without counterclaims.
View Online Tutorial
Third-Party Administrators
February 1, 2020
Third-Party Administrator Reports
This guide provides descriptions and samples of the reports available to TPAs in TRS.
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General
December 18, 2019
TRS Worklist Aid
This guide provides tips on filtering and other options in the TRS worklist.
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General
December 13, 2019
Filing Arbitration Against a Non-signatory in TRS
Demonstrates how to file arbitration in TRS against a company that is non-signatory to the automobile subrogation arbitration agreement.
View Online Tutorial
General
December 1, 2019
TRS Report Descriptions
This guide describes and provides examples of the various types of reports available in TRS.
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General
October 1, 2019
Submitting Video Evidence in TRS
This guide covers how to submit video evidence for a case in TRS.
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E-Subro Hub Users
September 20, 2019
AF Analytics: E-Subro Hub Open Demand Metrics
This tutorial is an introduction to the E-Subro Hub open demand metrics visualizations.
View Online Tutorial
None
August 1, 2019
TRS Quality Decision Examples
This guide provides examples of decisions for a variety of scenarios in the TRS platform.
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General
May 21, 2019
Uploading Evidence via AFClient
Reviews submitting evidence to TRS using AFClient.
View Online Tutorial
General
March 1, 2019
TRS Notifications
This guide describes and provides examples of the various types of notifications available in TRS.
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E-Subro Hub Users
February 26, 2019
Accessing E-Subro Hub Reports
This tutorial provides the steps to access E-Subro Hub reports through AF's new reporting platform.
View Online Tutorial
Arbitrators
February 14, 2019
Hearing a Case in TRS When a Panel of Three Is Requested
Reviews the hearing and decision review/approval process.
View Online Tutorial
General
February 1, 2019
Overview of TRS Reports
This guide provides an overview of the new features and functionality in AF's reporting platform.
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General
January 10, 2019
Requesting a Three-Person Panel and/or Personal Appearance
Reviews requesting a three-person panel and/or personal appearance in TRS.
View Online Tutorial
General
August 15, 2018
Submitting Video Evidence with Bookmarks
Reviews submitting video evidence and adding bookmarks.
View Online Tutorial
Arbitrators
August 1, 2018
Online Decision Entry Guide
This guide navigates the online decision entry process and provides example entries for each field.
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General
March 1, 2018
Adding Bookmarks to Video Evidence
This guide covers how to add bookmarks to video evidence to direct the arbitrator to a specific location in the video where the accident/loss occurred.
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Arbitrators
February 1, 2018
Quality Decision Examples
This guide provides examples of decisions for a variety of scenarios.
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General
December 15, 2017
TRS Billing
This aid reviews the billing statement for TRS fees.
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General
December 15, 2017
Tips for a Successful Experience in TRS
This guides give tips for your browser settings to optimize your experience in TRS.
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Arbitrators
June 1, 2017
Credit for Prior Payments (OLF)
This guide covers reviewing proof for prior payments and entering credit toward the award.
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General
January 1, 2017
OLF vs. TRS Terms
Some of the terminology used in TRS has been updated from that used in OLF. This guide is a quick reference to help members become familiar with the new terms.
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General
January 1, 2017
TRS Glossary of Terms
This guide provides definitions of common terms found in TRS.
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August 25, 2014
Online Filing
This tutorial covers how to access the online filing function, enter claim information, submit your case and provides the option to cover how to attach evidence.
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General
August 25, 2014
New York No-Fault Arbitration
This tutorial will enable you to identify the mandatory arbitration claim types, apply the New York regulation and describe the arbitration procedures.
View Online Tutorial
General
August 25, 2014
PIP/Med Pay Forums
This tutorial will acquaint you with the types of cases filed in each forum, the Rules and Regulations, the compulsory dollar limit for each forum and tips on completing the application as Applicant a
View Online Tutorial
Arbitrators
September 1, 2013
Special Arbitration Online Decision Entry Guide
This guide navigates the online decision entry process for cases in the Special Forum.
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Arbitrators
April 1, 2013
Helpful Hints: Hearing Cases for Arbitrators
This guide provides helpful tips for hearing cases and reviews the most common types of negligence.
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