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Arbitrators
August 19, 2022
New York PIP Coming Soon to TRS
In the coming months, AF will make New York PIP available in Total Recovery Solution® (TRS®).
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Arbitrators
August 19, 2022
Liability Admissions and Prior Payments
Most cases with both liability and damages in dispute are relatively straightforward: decide liability first. But what about the occasional case that isn’t straightforward?
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Arbitrators
August 19, 2022
NASP 2022 Annual Conference: Come to the Island
The NASP 2022 Annual Conference will be held in Marco Island, FL, November 6–9, 2022.
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General
August 12, 2022
Prior Payments: A Clarification
A common scenario that is often incorrectly argued concerns a prior payment made by a Responder to either a vendor or to the filing company’s insured for the damages sought by the filing company.
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General
August 12, 2022
NASP 2022 Annual Conference: Come to the Island
The NASP 2022 Annual Conference will be held in Marco Island, FL.
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General
August 12, 2022
New Post-Decision Inquiry Type – Deferment Findings
A party questioning an arbitrator’s finding on a deferment challenge may now submit a Post-Decision Inquiry to have the matter reviewed if the arbitrator has made an entry error.
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General
August 12, 2022
New York PIP Coming Soon to TRS
In the coming months, AF will make New York PIP available in Total Recovery Solution® (TRS®).
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E-Subro Hub Users
July 28, 2022
E-Subro Hub Release 2-4 Launch Date
On Monday, August 1, we will be relaunching release 2-4, which includes user interface updates.
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General
July 20, 2022
Concurrent Coverage Counterclaim Process Clarified – Adverse Party
TRS was designed to support the resolution of concurrent coverage disputes separately from negligence disputes. The recovering party chooses the right of recovery on which its filing is based.
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General
July 20, 2022
Quality Reviews: Insights for Filers and Responders
AF implemented a quarterly quality assessment process, intended to measure the overall quality produced by our membership and provide AF feedback on improving quality.
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General
July 20, 2022
TRS Enhancement: Deferment History Section
On July 30, 2022, AF will introduce the Deferment History section to the Case Overview in TRS.
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General
July 8, 2022
E-Subro Hub Demands to TRS: New Damage Field Functionality
On July 9, 2022, AF will release a new functionality for damage fields for demands originating in E-Subro Hub that are then moved to Total Recovery Solution® (TRS®).
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Arbitrators
June 24, 2022
Arbitration Forums’ Redesigned Website Coming July 17
We are excited to announce that the redesigned website is ready, and we will be launching it on July 17!
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Arbitrators
June 24, 2022
Arbitrator Workshop Webinars
As previously announced, AF will facilitate bi-monthly arbitrator workshop webinars.
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Arbitrators
June 24, 2022
Decision Quality Review: Insights for Arbitrators Q2 2022
We have completed the second quarter Decision Quality Review for 2022.
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Arbitrators
June 24, 2022
How to Submit an Arbitrator Support Inquiry
Need to submit an arbitrator support inquiry? In TRS, arbitrators can request assistance by using Decision Actions in the top-right corner of the decision workflow.
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General
June 17, 2022
Arbitration Forums’ Redesigned Website Coming July 17
We are excited to announce that the redesigned website is ready, and we will be launching it on July 17!
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General
June 17, 2022
Awards Payable to Filing Company Only (Rule 5-2)
According to Arbitration Forums, Inc. (AF) Rule 5-2, award payments must be made payable only to the recovering signatory company.
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General
June 17, 2022
Helpful Tip for TRS Respondent Parties
Responses are entered differently depending on if the policy cannot be identified or if coverage was denied.
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General
June 17, 2022
Correct Responding Party? Avoid Unnecessary Filing Fees
We have noticed instances with filers selecting the incorrect responding company. Before selecting a responding party, please confirm the selection you are making is the correct party.
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E-Subro Hub Users
May 19, 2022
Reminder: AF Will Discontinue Support for Internet Explorer in June 2022
As a reminder, Arbitration Forums will no longer support the Internet Explorer browser for its products and services after June 15, 2022.
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General
May 13, 2022
E-Subro Hub Upgrade and Case Search Functionality Changes
AF has been working diligently to update our E-Subro Hub product. We are excited to announce that we will be delivering the next set of upgrades on May 31, 2022!
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General
May 13, 2022
Reminder: AF Will Discontinue Support for Internet Explorer in June 2022
As a reminder, Arbitration Forums will no longer support the Internet Explorer browser for its products and services after June 15, 2022.
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Arbitrators
April 22, 2022
Decision Quality Review: Insights for Arbitrators Q1 2022
It has been a year since AF introduced the quality assessment process, which is intended to measure the overall quality produced by the membership.
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Arbitrators
April 22, 2022
Itemized TRS Damages
This article adds clarification as we continue to see issues with the itemization of damages and damage disputes in auto claims, especially concerning total loss claims.
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Arbitrators
April 22, 2022
Reminder: AF Will Discontinue Support for Internet Explorer in June 2022
As a reminder, Arbitration Forums will no longer support the Internet Explorer browser for its products and services after June 15, 2022.
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Arbitrators
April 22, 2022
May System Maintenance
AF’s website will be unavailable from 9:00 PM ET on Friday, May 13, 2022, through 5 AM ET on Monday, May 16, 2022.
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General
April 14, 2022
Quality Reviews: Insights for Filers and Responders
AF implemented a quarterly assessment process. The process is intended to measure the overall quality produced by our membership...
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General
April 14, 2022
Reminder: AF Will Discontinue Support for Internet Explorer in June 2022
As a reminder, Arbitration Forums will no longer support the Internet Explorer browser for its products and services after June 15, 2022.
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General
April 14, 2022
May System Maintenance
AF’s website will be unavailable from 9:00 p.m. ET on Friday, May 13, 2022, through 5 AM ET on Monday, May 16, 2022.
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General
March 16, 2022
Concurrent Coverage Disputes in TRS
TRS was designed to support the resolution of concurrent coverage disputes separately from negligence disputes.
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General
March 16, 2022
California Joint & Several – Prop 51. What Does It Mean?
California Joint & Several – Prop 51 can best be described as the concept of holding an innocent party harmless when there are multiple tortfeasors. 
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General
March 16, 2022
Job Aids for Adverse Parties!
Need help with Prior Payments and Additional Exposures? Our job aids provide step-by-step instructions, quick tips, and do’s and don’ts.
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General
March 16, 2022
May System Maintenance
AF’s website will be unavailable from 9:00 p.m. ET on Friday, May 13, 2022, through 5 AM ET on Monday, May 16, 2022. 
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Arbitrators
February 18, 2022
AF Will Discontinue Support for Internet Explorer in June 2022
Arbitration Forums will no longer support the Internet Explorer browser for its products and services after June 15, 2022.
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Arbitrators
February 18, 2022
Diminished Value Damages
Arbitration Forums, Inc. (AF), recently conducted an analysis of arbitration filings that sought diminished value (DV) damages.
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Arbitrators
February 18, 2022
California Joint & Several – Prop 51. What Does It Mean?
California Joint & Several – Prop 51 can best be described as the concept of holding an innocent party harmless when there are multiple tortfeasors. 
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Arbitrators
February 18, 2022
URL Defense Blocking Access to Live Webinars
Having trouble joining a live webinar? You’re not alone. In today’s work-from-home environment, employers are diligently working to protect against malicious emails.
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Arbitrators
February 18, 2022
May 13-16 System Maintenance
The system maintenance that Arbitration Forums, Inc. (AF) was originally scheduled to perform in March has been rescheduled to May 13-16. As a result, AF’s website will be unavailable from 9:00 p.m. E
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Arbitrators
February 18, 2022
NASP 2022 Spring Conference
March 17-18, 2022 J.W. Marriott, Star Pass, Tucson, AZ
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General
February 18, 2022
May 13-16 System Maintenance
The system maintenance that Arbitration Forums, Inc. (AF) was originally scheduled to perform in March has been rescheduled to May 13-16.
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General
February 14, 2022
AF Will Discontinue Support for Internet Explorer in June 2022
Arbitration Forums will no longer support the Internet Explorer browser for its products and services after June 15, 2022.
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General
February 11, 2022
Diminished Value Damages
Arbitration Forums, Inc. (AF), recently conducted an analysis of arbitration filings that sought diminished value (DV) damages.
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General
February 11, 2022
March 4-7 System Maintenance Cancelled
Arbitration Forums, Inc. (AF) was scheduled to perform system maintenance from March 4-7, 2022. This maintenance has been cancelled and the website will remain available during this timeframe.
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General
February 11, 2022
NASP 2022 Spring Conference
March 17-18, 2022 J.W. Marriott, Star Pass, Tucson, AZ
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General
February 10, 2022
March 4-7 System Maintenance Cancelled
Arbitration Forums, Inc. (AF) was scheduled to perform system maintenance from March 4-7, 2022. This maintenance has been cancelled and the website will remain available during this timeframe.
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General
January 14, 2022
Decision Quality Update
Last year was a challenging year for many companies for a variety of reasons, but mostly due to pandemic-related issues and the “Great Resignation.”
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General
January 13, 2022
Enhancement to TRS Notifications
On January 8, AF deployed a new TRS enhancement to the member workflow.
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General
January 13, 2022
Jurisdictional Exclusions and Deferments in TRS
We have recently noticed a number of cases in which jurisdictional exclusions and deferments were not raised and supported as required in TRS®.
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General
January 13, 2022
URL Defense Blocking Access to Live Webinars
Having trouble joining a live webinar? You’re not alone. In today’s work-from-home environment, employers are diligently working to protect against malicious emails.
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General
January 6, 2022
Arbitration Forums, Inc. Announces Farmers Insurance® as Newest Settlement Exchange System® (SES®) Participant
On Dec. 6, 2021, AF welcomed Farmers Insurance® to its growing list of member companies to adopt Settlement Exchange System® (SES®).
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Arbitrators
December 14, 2021
Concurrent Coverage/Priority of Payment Functionality Now Available
On December 13, Arbitration Forums, Inc. launched the Concurrent Coverage/Priority of Payment functionality to TRS.
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Arbitrators
December 14, 2021
Decision Quality Review: Insights for Arbitrators Q3 2021
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Arbitrators
December 14, 2021
Policy Limits Changes
On November 20, AF introduced changes to Policy Limits.
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Arbitrators
December 14, 2021
Attention Arbitrators: Jurisdictional Exclusion Update
Recently, the Jurisdictional Exclusion of Filed in the wrong forum has been replaced with Filed under wrong coverage.
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Arbitrators
December 14, 2021
Reporting Suspected Illegal, Dishonest, or Fraudulent Activities
Arbitration Forums, Inc. (AF) is committed to providing an environment free of illegal, dishonest, or fraudulent activity.
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Arbitrators
December 14, 2021
Preserving Neutrality, Privacy, and Confidentiality
Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system.
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Arbitrators
December 14, 2021
System Maintenance Occurring March 2022
AF’s website will be unavailable from 9:00 PM ET on Friday, March 4, 2022, through 5 AM ET on Monday, March 7, 2022.
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General
December 7, 2021
Concurrent Coverage/Priority of Payment Launching December 13
Arbitration Forums, Inc. will be going live with the Concurrent Coverage/Priority of Payment functionality on Monday, December 13, 2021.
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General
December 7, 2021
New Analytic Insights Page Launching December 16
As announced in the November E-Bulletin, AF will be releasing new offerings for data science and analytic insights.
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General
December 7, 2021
TRS Redirect for PIP and Med Pay Cases
As announced in the November E-Bulletin, AF will be introducing an automatic redirect to TRS for users looking to file PIP and Med Pay cases.
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General
December 7, 2021
Appropriate Auto Forum Damages
As a reminder, an automobile property damage claim within the authority of Article First of the Automobile Subrogation Arbitration Agreement includes all automobile property damage claims arising...
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General
December 7, 2021
TRS Quality Assurance Webinar – Entering a Decision
Please join AF’s Quality Assurance department for a live-facilitated, 30-minute webinar regarding decisions.
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E-Subro Hub Users
November 15, 2021
New Demand Overview Page Coming Next Week
We’re excited to share that the new Demand Overview page will launch on November 21, 2021!
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General
November 5, 2021
New Features of the Redesigned Website
As part of the new website redesign that will be launching soon, we are adding features that make it easier to find articles, training, and other resources on the site.
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General
November 5, 2021
Introducing AF’s Data Science Initiative and Analytic Insights
AF is proud to announce our data science and advanced analytics offerings for members coming soon!
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General
November 5, 2021
Concurrent Coverage/Priority of Payments Coming Soon
In the spirit of continuous improvement, AF is excited to announce that we will be bringing concurrent coverage/priority of payments functionality to TRS on December 12, 2021. 
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General
November 5, 2021
TRS Redirect for PIP and Med Pay Cases
Last year, AF introduced enhanced functionality to allow the filing of new PIP and Medical Payment (Med Pay) coverages within Total Recovery Solution® (TRS®). Note: Does not include NY PIP. 
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General
November 5, 2021
Reminder: Auto and Special Agreement Changes
As announced in the January E-Bulletin, Arbitration Forums, Inc. (AF)’s Board of Directors approved changes to the Auto and Special Agreements.
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Arbitrators
October 26, 2021
Jurisdictional Exclusion Update
Recently, the Jurisdictional Exclusion of “filed in the wrong forum” has been replaced with “filed under wrong coverage.” Why the change?
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General
October 11, 2021
New Identity Management Solution Launching This November
On November 1, AF will be transitioning our identity provider to an industry-leading identity management solution.
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General
October 11, 2021
Paid, Unpaid, and Undetermined Exposures Coming Soon to Policy Limits in TRS
Beginning Monday, October 18, 2021, members will be able to enter paid, unpaid, or undetermined exposures to Policy Limits in TRS.
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General
October 11, 2021
How to Withdraw Filings When a Claim is Paid
AF’s subrogation and arbitration applications are designed to allow parties to self-manage their filings. One of the more frequent requests we receive from filers is to withdraw their filing when the
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General
October 11, 2021
NASP 2021 Annual Conference: Remember the Subro
The NASP 2021 Annual Conference will be held virtually.
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Arbitrators
October 1, 2021
New Identity Management Solution Launching This November
On November 1, AF will be transitioning our identity provider to an industry-leading identity management solution.
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Arbitrators
October 1, 2021
Paid, Unpaid, and Undetermined Exposures Coming Soon to Policy Limits in TRS
Beginning Monday, October 18, 2021, members will be able to enter paid, unpaid, or undetermined exposures to Policy Limits in TRS.
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Arbitrators
October 1, 2021
Handling Additional Exposures in TRS
An additional exposure in TRS is one that is outside of the scope of the arbitration.
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Arbitrators
October 1, 2021
Updated Tutorial: Liability Deductible/Self-Insured Retention Cases
Our existing tutorial,Arbitrators: Handling a Case with a Liability Deductible, has been updated.
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General
September 13, 2021
Auto and Special Agreement Changes – An Update
(AF)’s Board of Directors approved changes to the Auto and Special Agreements.
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General
September 13, 2021
New TRS Filing and Responding Workflow Section
On September 18, the Coverage Group will be combined with the new Right of Recovery drop-down menu into a section called Case Type, which will be at the top of the first page of both workflows.
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General
September 13, 2021
NY PIP Link Coming Soon
In the October 2 release, members will see a NY PIP link under the File Online Now.
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General
September 13, 2021
External Links in Evidence Files Prohibited
AF’s subrogation and arbitration applications allow for the upload of video files. However, for member system security reasons, AF does not accept links to external websites like YouTube (evidence con
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None
September 13, 2021
NASP 2021 Annual Conference: Remember the Subro
The NASP 2021 Annual Conference will be held virtually.
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E-Subro Hub Users
September 1, 2021
Second E-Subro Hub Upgrade Coming Soon
This fall, AF will be releasing the second of several upgrades to the E-Subro Hub user interface.
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Arbitrators
August 24, 2021
Arbitrator Support is Available
If you have a question while hearing a case, arbitrator support is here to help.
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Arbitrators
August 24, 2021
Confirm Undisputed Damages Sought
When hearing a case where damages are not disputed, do not simply select “Accept.” You still need to review the evidence to ensure the amount sought is correct.
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Arbitrators
August 24, 2021
Accurate Liability Percent Entries
You’ve read the liability arguments submitted by the parties, considered the evidence, and determined that Beta is 80% liable for the accident.
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Arbitrators
August 24, 2021
Recognizing Damage Dispute Entries
Below are the fields that appear when hearing a case that involves a damage dispute.
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Arbitrators
August 24, 2021
Reporting Suspected Illegal, Dishonest, or Fraudulent Activities
Arbitration Forums, Inc. (AF) is committed to providing an environment free of illegal, dishonest, or fraudulent activity.
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General
August 23, 2021
Redesigned Website Coming This Fall
We are excited to announce that we are currently redesigning our website at www.arbfile.org and will be releasing it this fall.
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General
August 23, 2021
Reminder: Updates to AF’s Arbitration Rules
Earlier this year, AF’s Member Council and Board of Directors approved the following updates to the arbitration rules. The changes became effective August 1, 2021.
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None
August 23, 2021
Preserving Neutrality, Privacy, and Confidentiality
Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system. All decisions must be based solely on the arguments made in the contentions and the evidence submitte
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General
August 23, 2021
Insights: Damage Disputes
AF continues to perform detailed reviews of published Auto decisions in TRS in order to find actionable insights to improve the quality of filings, responses, and decisions going forward.
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General
August 23, 2021
Coming Soon to TRS!
Concurrent coverage/priority of payments and policy limits enhancements
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Arbitrators
August 1, 2021
Preserving Neutrality, Privacy, and Confidentiality
Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system.
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Security Administrators
August 1, 2021
Update: New Identity Management Solution Launch Moved to Q4 2021
As previously announced, AF will be transitioning our identity provider to an industry-leading identity management solution
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General
July 12, 2021
TRS PIP and Med Pay Resources
Want a more streamlined, enhanced experience when filing PIP and Med Pay coverages? Members can take advantage of reduced cycle time and improved decision quality when filing PIP and Med Pay in TRS.
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None
July 12, 2021
System Maintenance, August 2021
AF is scheduled to perform system maintenance. As a result, AF's website will be unavailable from 9 PM Eastern on Friday, August 20, 2021, to 5 AM Eastern on Monday, August 23, 2021.
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General
July 12, 2021
My Arbfile Menu Change
On July 24, members will see a change to the My Arbfile menu. In preparation for the E-Subro Hub Angular upgrade, the TRS option from the My Arbfile menu will be renamed from Total Recovery Solution t
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General
July 12, 2021
Deferment Job Aids Updated!
We’re excited to announce updates to our Deferments Job Aid found on the TRS Resources Page!
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General
July 12, 2021
Brief System Maintenance, September 9, 2021
AF will be performing brief system maintenance on Thursday, September 9, 2021, at 8:00 PM ET. As a result, AF’s website will be unavailable for approximately 30 minutes.
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E-Subro Hub Users
July 1, 2021
New Add Demand Page Coming Next Month
As you likely know, AF will begin to roll out a new look to the E-Subro Hub user interface this year. We’re excited to share that the new Add Demand page will become available on August 15, 2021!
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E-Subro Hub Users
July 1, 2021
Reminder: Submitting MetLife Demands
With Farmers acquiring MetLife, we would like to remind our membership that MetLife continues to have a separate company code
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General
June 14, 2021
Decision Quality Review: Insights for Filers and Responders
This year, AF implemented a new quarterly quality assessment process.
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General
June 14, 2021
Come Hear What We Learned
Each quarter, AF will review a random sampling of TRS cases to assess the filing, response, decision, as well as AF activity, e.g., handling of any arbitrator issue, case support, or post-decision inq
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General
June 14, 2021
TRS Update: New Personal Rep Options
With a nod to our focus on continuous improvement, we are adding more options when selecting a Personal Rep in TRS.
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General
June 14, 2021
Reminder: Please Do Not Use TRS for NY PIP Filings
TRS may not be used for NY PIP filings at this time.
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None
June 14, 2021
System Maintenance, August 2021
AF is scheduled to perform system maintenance. As a result, AF's website will be unavailable from 9 PM Eastern on Friday, August 20, 2021, to 5 AM Eastern on Monday, August 23, 2021.
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Arbitrators
June 1, 2021
The Benefits of Filing PIP and Med Pay in TRS
Want a more streamlined, enhanced experience when filing PIP and Med Pay coverages?
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Arbitrators
June 1, 2021
System Maintenance, August 2021
AF is scheduled to perform system maintenance. As a result, AF's website will be unavailable from 9 PM Eastern on Friday, August 20, 2021, to 5 AM Eastern on Monday, August 23, 2021.
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Arbitrators
June 1, 2021
Decision Quality Review: Insights for Arbitrators
This year, AF implemented a new quarterly quality assessment process.
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Security Administrators
June 1, 2021
New Identity Management Solution Coming Soon
AF will be transitioning our identity provider to an industry-leading identity management solution.
Read Full Article
E-Subro Hub Users
May 24, 2021
New Add Demand Page Coming Soon
As you may know, AF will be releasing several upgrades to the E-Subro Hub user interface this year. We’re excited to share a screenshot that provides a glimpse of the new Add Demand page.
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Arbitrators
May 11, 2021
Updates to AF’s Arbitration Rules
AF’s Member Council and Board of Directors approved the following updates to the arbitration rules. The changes will become effective August 1, 2021.
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Arbitrators
May 11, 2021
TRS Feedback – We are listening!
We recently received feedback regarding the arbitrator view in TRS pertaining to supplemental damages.
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Arbitrators
May 11, 2021
Reference Guide Update: Concurrent Coverage Disputes in Special Arbitration
The Reference Guide to AF’s Agreements and Rules has been updated regarding Rule 2-4 and its applicability to Special Arbitration filings involving concurrent coverage disputes [Article First (b)].
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General
May 7, 2021
Updates to AF’s Arbitration Rules
AF’s Member Council and Board of Directors approved the following updates to the arbitration rules. The changes will become effective August 1, 2021.
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None
May 7, 2021
System Maintenance, August 2021
AF is scheduled to perform system maintenance. As a result, AF's website will be unavailable from 9 PM Eastern on Friday, August 20, 2021, to 5 AM Eastern on Monday, August 23, 2021.
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General
May 7, 2021
Decisions Are Final and Binding
Arbitration Forums, Inc. has received positive member feedback as we focus on decision quality. Per the various arbitration Agreements, a decision by an arbitrator is “final and binding without the ri
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General
April 19, 2021
Updates to AF’s Arbitration Rules
AF’s Member Council and Board of Directors approved the following updates to the arbitration rules. The changes will become effective August 1, 2021.
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General
April 16, 2021
TRS Feedback – We are listening!
We recently received feedback regarding the arbitrator view in TRS pertaining to supplemental damages.
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General
April 16, 2021
Reference Guide Update: Concurrent Coverage Disputes in Special Arbitration
The Reference Guide to AF’s Agreements and Rules has been updated regarding Rule 2-4 and its applicability to Special Arbitration filings involving concurrent coverage disputes [Article First (b)].
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General
April 16, 2021
Attention Recovering Parties: Claim or Policy Number Required
Unfortunately, we continue to see a number of cases in which Recovering parties in TRS do not have a claim number or policy number, and instead, enter content that is not a claim or policy number, suc
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General
March 12, 2021
Upcoming 2021 Enhancements and What We Delivered in 2020
AF is dedicated to providing our membership with regular updates on enhancements to our products and services.
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General
March 12, 2021
Recovering Party Update to TRS
You have shared your feedback and we are listening!
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General
March 12, 2021
New Job Aids for Adverse Parties!
Two new job aids have been added to the TRS Resources Page in an effort to raise awareness regarding Prior Payments and Additional Exposures.
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General
March 12, 2021
TRS PIP and Med Pay Resources
Need assistance filing PIP and Med Pay in TRS?
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None
March 12, 2021
NASP 2021 Spring Conference
March 12, 2021 March 25‒26, 2021
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None
March 12, 2021
Valuable Studies
NASP’s collection of Subrogation Benchmarking Studies are ready to go when you need them.
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General
February 15, 2021
Reminder: Reduced Special Forum Fee
As a reminder, AF has reduced the Special forum filing fee to $35, effective January 1, 2021.
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General
February 15, 2021
A New Look for Billing – View Electronic Statements
AF is excited to share an updated look for electronic billing statements via the “View Electronic Statements” menu option.
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None
February 15, 2021
NASP 2021 Spring Conference
March 25‒26, 2021 Ritz-Carlton, Amelia Island, FL
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Arbitrators
February 1, 2021
Applying Comp Negligence in PIP and Med Pay for Passengers
In states that follow modified comparative negligence or contributory negligence laws, the recovery of a driver’s PIP or Med Pay claim would be barred.
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Arbitrators
February 1, 2021
What is Acceptable Proof to Support a Prior Payment in TRS?
Unfortunately, we continue to amend a high percentage of decisions in which a Prior Payment was incorrectly handled.
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Arbitrators
February 1, 2021
Remember to Consider All Submitted Evidence Items
The design of TRS supports attachment of evidence to the area that it supports, for example, evidence that supports a liability argument is attached to the Liability Arguments in the Workflow Steps.
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General
January 15, 2021
A New Look for E-Subro Hub Coming This Year
With a new year comes a new look for E-Subro Hub!
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General
January 15, 2021
Auto and Special Agreement Changes Coming Later This Year
Auto and Special Agreement Changes Coming Later This Year
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General
January 15, 2021
Discontinued: Traffic Crash Reports and Overlay Forms Resource
The Traffic Crash Reports and Overlay Forms resource has been discontinued by the source.
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General
January 15, 2021
Improved Cycle Time without Compromising Quality
The later half of 2020 saw significant reductions in both case cycle time and Post-Decision Inquiry (PDI) response time. This helps ensure awards are promptly paid, and our members' claims are closed
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General
January 15, 2021
Managing Expectations: Post-Decision Inquiries
It was understood and accepted when intercompany arbitration was first created for and adopted by the insurance industry that errors would be made, either by Arbitration Forums, Inc. (AF) or an arbitr
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E-Subro Hub Users
January 1, 2021
A New Look for E-Subro Hub Coming this Year
With a new year comes a new look for E-Subro Hub! Focused on maintaining continuity among our products, the E-Subro Hub interface will be redesigned to match the look and feel of Total Recovery Soluti
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Security Administrators
January 1, 2021
Reminders to Maintain Optimal Security
Reminders to ensure your. systems are remaining up-to-date
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General
December 4, 2020
AF to Reduce Special Forum Fee in 2021
Arbitration Forums, Inc. (AF) is pleased to announce that on January 1, 2021, the Special forum filing fee will be reduced to $35!
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General
December 4, 2020
Total Recovery Solution (TRS) PIP and Med Pay Reminder
On December 14, 2020, members will have the ability to file new PIP and Med Pay coverages in TRS.
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General
December 4, 2020
TRS Metrics Visualizations Coming Soon
On December 17, 2020, AF will launch the initial phase of TRS Metrics.
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General
December 4, 2020
TRS Quick Tip: Post-Decision Actions
For new TRS users, and as a reminder to experienced users, here are some post-decision actions that are taken within the TRS application and specific case.
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General
December 4, 2020
Prior Payments - Please Consider Highlighting the Date Cleared/Paid
Unfortunately, we continue to experience a high volume of corrections needed in relation to prior payments that were not credited.
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Arbitrators
December 1, 2020
PIP and Med Pay Arbitrators Take Note!
The initial release of PIP and Med Pay coverages in TRS does not include automatic calculations of award amounts when policy limits are applicable.
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Arbitrators
December 1, 2020
Driver vs. Driver and 50/50 Cases
Every decision you render is always at your discretion based on the evidence that is submitted and is binding unto the parties.
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General
November 9, 2020
AF Case IDs in Total Recovery Solution
As previously communicated, Arbitration Forums, Inc. (AF) will introduce PIP and Medical Payment (Med Pay) coverages in Total Recovery Solution® (TRS®) on December 14, 2020.
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General
November 9, 2020
PIP and Med Pay Changes Coming to TRS
The ability to file PIP and Med Pay Arbitration in TRS is scheduled to go live December 14, 2020 (does not include NYPIP).
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General
November 9, 2020
TPA Privileges: Restricted Versus Unrestricted
Effective December 14, 2020, TPAs that file and/or respond on PIP and Medical Payment (Med Pay) cases on behalf of a member company in TRS will automatically be given restricted access.
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General
November 9, 2020
NASP 2020 Annual Conference: Roaring Subro
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E-Subro Hub Users
November 1, 2020
Admit Liability Feature Coming Soon
Most arbitration cases are two-party cases for damage disputes only, yet both parties are required to enter their liability arguments and attach their supporting evidence in TRS.
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General
October 23, 2020
AF Named One of the 100 Best Adoption-Friendly Workplaces for 2020
The Dave Thomas Foundation for Adoption has once again selected AF as one of the 100 Best Adoption-Friendly Workplaces for 2020.
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General
October 23, 2020
AF Named One of the 100 Best Adoption-Friendly Workplaces for 2020
The Dave Thomas Foundation for Adoption has once again selected AF as one of the 100 Best Adoption-Friendly Workplaces for 2020.
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General
October 12, 2020
Supplemental Damages Filings – Do’s and Don’ts
Considerations for filing to recover supplemental damages in TRS...
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General
October 12, 2020
Enhancing Member Experience
Cycle time and decision quality go hand-in-hand as key drivers of our membership’s satisfaction with our arbitration services.
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General
October 12, 2020
NASP 2020 Annual Conference: Roaring Subro
November 16-17, 2020 The NASP 2020 Annual Conference will be held virtually.
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General
October 12, 2020
Upcoming TRS Enhancements: October Update
As previously communicated in the July 2020 E-Bulletin, AF is dedicated to providing our membership with regular updates on enhancements to our products and services. Focused on innovation, AF is dedi
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Arbitrators
October 1, 2020
Arbitrator Qwikshares Available
In August, we delivered two Arbitrator Qwikshares on policy limits issues. Since then, we’ve received several emails asking if there would be a make-up session.
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Arbitrators
October 1, 2020
New Resource for Arbitrators
Have you visited the TRS Resources page lately? Come and see what you’ve missed.
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Arbitrators
October 1, 2020
Thank You, Arbitrators!
The following is recent member feedback on decisions. Kudos for providing the high-quality decisions our membership values and appreciates.
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Arbitrators
October 1, 2020
Reporting Suspected Illegal, Dishonest, or Fraudulent Activities
Arbitration Forums, Inc. (AF) is committed to providing an environment free of illegal, dishonest, or fraudulent activity.
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General
September 15, 2020
Welcome, Sheila Walton-Moore!
AF is pleased to welcome Sheila Walton-Moore who will be joining us on September 28, 2020, as Director of Compliance, Procurement, and Legal.
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General
September 14, 2020
NASP 2020 Annual Conference: Roaring Subro
November 16-17, 2020 The NASP 2020 Annual Conference will be held virtually.
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General
September 14, 2020
PIP and Med Pay Coming to Total Recovery Solution (TRS) Soon!
As communicated in previous E-Bulletins, the ability to file PIP and Med Pay Arbitration in TRS is coming soon, with a planned rollout in Q4 of this year. This does not include New York PIP.
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General
September 14, 2020
Preserving Neutrality, Privacy, and Confidentiality
Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system. All decisions must be based solely on the arguments made in the contentions and the evidence submitte
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General
September 14, 2020
REMINDER: AF Transitioning to New Member Management Application This September
AF will be transitioning to the new Member Management application in order to continue to provide optimal security and an enhanced selection of features for our users.
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None
September 14, 2020
System Maintenance, October 2020
AF is scheduled to perform system maintenance. As a result, AF’s website will be unavailable from 9 PM Eastern on Friday, October 2, 2020, to 10 AM Eastern on Saturday, October 3, 2020.
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General
September 14, 2020
Message from the President
This year, we have all faced significant disruptions to our lives. With COVID-19, how we work and live has had to evolve in a very short period of time, and change isn’t always easy. In the midst of s
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None
September 1, 2020
Preserving Neutrality, Privacy, and Confidentiality
Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system.
Read Full Article
None
September 1, 2020
System Maintenance, October 2020
AF is scheduled to perform system maintenance. As a result, AF’s website will be unavailable from 9 PM Eastern on Friday, October 2, 2020, to 10 AM Eastern on Saturday, October 3, 2020.
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General
September 1, 2020
NASP 2020 Annual Conference: Roaring Subro
November 16-17, 2020
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General
August 21, 2020
AF Transitioning to New Member Management Application This September
AF will be transitioning to the new Member Management application in order to continue to provide optimal security and an enhanced selection of features for our users.
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General
August 21, 2020
Concurrent Coverage: Supporting Policy Limits
Concurrent coverage disputes offer some interesting challenges for an arbitrator. There are a number of scenarios under which proof of policy limits is required for an arbitrator to make a proper deci
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General
August 21, 2020
Decision Quality? Members Say Yes!
Results from our Member Decision Review process continue to be strong, with close to 95% of decisions being reasonable and clearly explained.
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General
August 21, 2020
E-Subro Hub and Total Recovery Solution (TRS) Working Together for an Improved Member Experience
As responders, adding counterclaims is essential to a company’s bottom line. It allows the insurance industry to recoup a portion of the money paid during the claims process.
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General
August 21, 2020
How to Create a Post-Decision Inquiry (PDI) in TRS
Parties to arbitration can file a potential clerical or jurisdictional error with AF, known as a Post-Decision Inquiry (PDI), within 30 days of the decision publication.
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General
August 21, 2020
Reminder: Review Responding Party’s Company Name when Filing Cases
We’ve recently received feedback from members being added to cases in error due to their company name being similar to the actual responding company’s name.
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None
August 21, 2020
System Maintenance, October 2020
AF is scheduled to perform system maintenance. As a result, AF’s website will be unavailable from 9 PM Eastern on Friday, October 2, 2020, to 10 AM Eastern on Saturday, October 3, 2020.
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General
August 21, 2020
Video Evidence – What It Is and Isn't
The ability to upload and submit video evidence has been widely applauded by our membership, as it eliminates the need to schedule a date and time for a video conference to show the video to the arbit
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Arbitrators
August 1, 2020
Arbitrator Qwikshare: Total Recovery Solution (TRS) Policy Limits Issues
During this 20-minute, instructor-led webinar, participants will learn how to complete the Policy Limits Worksheet when the following scenarios are encountered:
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Arbitrators
August 1, 2020
Tips for Arbitrators when Hearing Supplement Cases
Over the last few months, AF has continued to enhance TRS for improved member adoption. One of those enhancements relates to arbitrators hearing supplement cases.
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Arbitrators
August 1, 2020
PIP and Med Pay Changes Coming to TRS
As communicated in the June 2020 E-Bulletin, the ability to file PIP and Med Pay Arbitration in TRS is scheduled for Q4 2020 (Does not include NYPIP).
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Arbitrators
August 1, 2020
Need Help? Visit TRS Resources
To ensure a successful TRS experience, we encourage you to visit the TRS Resources page to view the latest demos and guides and sign up for upcoming webinars.
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Arbitrators
August 1, 2020
System Maintenance, October 2020
AF is scheduled to perform system maintenance. As a result, AF’s website will be unavailable from 9 PM Eastern on Friday, October 2, 2020, to 10 AM Eastern on Saturday, October 3, 2020.
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General
July 13, 2020
Evidence Linking and TRS
One of the improvements TRS offers is the ability to embed evidence directly into liability or damages arguments to require arbitrator comment.
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General
July 13, 2020
How-To Videos on Filing and Responding to Supplement Damages
For recovery purposes, it’s important to know how to file supplement damages once a TRS case is submitted. It is equally important to know the steps in disputing damages relating to those supplements.
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General
July 13, 2020
PIP and Med Pay Changes Coming to TRS
As communicated in the June 2020 E-Bulletin, the ability to file PIP and Med Pay Arbitration in TRS is scheduled for Q4 2020 (does not include NYPIP).
Read Full Article
None
July 13, 2020
System Maintenance, October 2020
AF is scheduled to perform system maintenance. As a result, AF’s website will be unavailable from 9 PM Eastern on Friday, October 2, 2020, to 10 AM Eastern on Saturday, October 3, 2020.
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General
July 13, 2020
Upcoming TRS Enhancements and What We’ve Delivered Year to Date
Focused on innovation, AF is dedicated to bringing our membership the tools required to meet the needs of an evolving industry.
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None
July 1, 2020
System Maintenance, October 2020
AF is scheduled to perform system maintenance. As a result, AF's website will be unavailable from 9 PM Eastern on Friday, October 2, 2020, to 10 AM Eastern on Saturday, October 3, 2020.
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E-Subro Hub Users
July 1, 2020
Reduced Payment Enhancement Launches August 8
As announced in May, Arbitration Forums, Inc. (AF) will be introducing a series of enhancements over the course of 2020 that better align E-Subro Hub functionality with today’s most common subrogation
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None
July 1, 2020
System Maintenance, October 2020
AF is scheduled to perform system maintenance. As a result, AF’s website will be unavailable from 9 PM Eastern on Friday, October 2, 2020, to 10 AM Eastern on Saturday, October 3, 2020.
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Security Administrators
July 1, 2020
AF Transitioning to New Member Management Application This September
AF will be transitioning to the new Member Management application in order to continue to provide optimal security and an enhanced selection of features for our users.
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Security Administrators
July 1, 2020
System Maintenance, October 2020
AF is scheduled to perform system maintenance. As a result, AF’s website will be unavailable from 9 PM Eastern on Friday, October 2, 2020, to 10 AM Eastern on Saturday, October 3, 2020.
Read Full Article
General
June 24, 2020
Allen “Ace Man” Acevedo Will Retire after 42 Years at Arbitration Forums, Inc.
After 42 years of dedicated service to Arbitration Forums, Inc. (AF) and our membership, Allen Acevedo is retiring on June 26, 2020.
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General
June 17, 2020
TRS Cycle Time Reduced!
Due to the significant efforts by our member companies to achieve their 1:1 heard-to-filed (HTF) ratio and AF staff arbitrators hearing more cases, we are pleased to announce that the average cycle ti
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General
June 17, 2020
Updates to AF’s Arbitration Rules
As communicated in the May 2020 E-Bulletin, AF’s Member Council and Board of Directors approved updates to the Arbitration Rules. While both Rules were originally scheduled to become effective August
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General
June 17, 2020
Effective Evidence Linking
Arbitration filers and responders are aware of the concept of linking evidence. This is where a party directs the arbitrator to specific evidence that supports an allegation.
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General
June 17, 2020
Geoff Engert Will Retire after 31 Years at AF
After 31 years of dedicated service to AF and our membership, Director of Marketing, Compliance, and Legal Geoff Engert is planning to retire at the end of this year.
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General
June 17, 2020
How to View a Suspension Status on a Case
Per the Member Participation Policy, which became effective June 2, 2020, any company not consistently meeting or showing progress towards a 1:1 heard-to-filed (HTF) ratio will have their filings susp
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None
June 17, 2020
NASP’s 2020 Subro Professionals’ Day is June 24
On Wednesday, June 24, the National Association of Subrogation Professionals will be celebrating its 8th annual Subro Professionals’ Day to highlight the contributions that you have made to the insura
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General
June 17, 2020
PIP and Med Pay Arbitration Coming to Total Recovery Solution (TRS)
AF is pleased to announce that we will be introducing enhanced functionality to allow the filing of new PIP and Medical Payment coverages within Total Recovery Solution® (TRS®) in Q4 2020!
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Arbitrators
June 1, 2020
PIP and Med Pay Arbitration Coming to Total Recovery Solution (TRS)
AF is pleased to announce that we will be introducing enhanced functionality to allow the filing of new PIP and Medical Payment coverages within Total Recovery Solution® (TRS®) in Q4 2020!
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Arbitrators
June 1, 2020
New TRS Resource Added
AF has added a short video along with a job aid to help arbitrators respond to Post-Decision Inquires (PDIs) created by members.
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Arbitrators
June 1, 2020
Reminder: Modify Awards if Liability Deductible/Self-Insured Retention Applies
Modifying the award when a Liability Deductible/Self-Insured Retention applies is a critical step in rendering a decision.
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General
May 27, 2020
Arbitration Forums, Inc. adds Travelers to Growing List of Members Participating in Settlement Exchange System (SES)
On May 19, Arbitration Forums, Inc. (AF) welcomed Travelers to its growing list of member companies to adopt Settlement Exchange System (SES), AF's automated subrogation payment processing product.
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General
May 18, 2020
Geoff Engert Will Retire after 31 Years at AF
After 31 years of dedicated service to AF and our membership, Director of Marketing, Compliance, and Legal Geoff Engert is planning to retire at the end of this year.
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General
May 8, 2020
Updates to AF's Arbitration Rules Effective August 1
AF’s member council and Board of Directors approved updates to the Arbitration Rules.
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General
May 8, 2020
A Call for Arbitrators
Additional arbitrator attention is needed to address the pending inventory of Online Filing cases.
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General
May 8, 2020
AF Transitioning to New Member Management Application
To continue to provide optimal security and an enhanced selection of features for our users, AF will be transitioning to the new Member Management application.
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General
May 8, 2020
Considerations Regarding the Statute of Limitations when Filing Cases in TRS
Sometimes, a filer may wish to file a case and immediately defer it (e.g., if the statute of limitations for recovery is approaching and the reason for filing is to toll the statute).
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General
May 7, 2020
Member Participation Policy Reminder
As a reminder, AF is implementing the Member Participation Policy, effective June 2, 2020.
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General
May 4, 2020
Reminder: Member Participation Policy
As a reminder, AF is implementing the Member Participation Policy, effective June 2, 2020.
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E-Subro Hub Users
May 1, 2020
Member Participation Policy Reminder
Arbitration Forums, Inc. (AF)’s Board of Directors approved the establishment of a member participation policy.
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E-Subro Hub Users
May 1, 2020
Reduced Payment Enhancement Coming Soon
Since E-Subro Hub was first introduced in June 2008, much has changed in how property damage subrogation claims are handled.
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General
April 13, 2020
Additions to the Online Tutorials and TRS Resources Page
If you haven’t visited our Online Tutorials or TRS Resources Page lately, you might have missed newly added tutorials.
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General
April 13, 2020
AF Transitioning to New Member Management Application
To continue to provide optimal security and an enhanced selection of features for our users, AF will be transitioning to the new Member Management application.
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General
April 13, 2020
Missed a Revisit to Accept Policy Limits? No Problem!
In TRS, revisits are an important part of the process. They are intended to prompt the filer to action when adverse parties raise policy limits, damage disputes, or jurisdictional exclusions. While ac
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General
April 13, 2020
Tips for Filing or Responding in TRS
To support you as you work in Total Recovery Solution (TRS), we are sharing some tips for filers and responders.
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General
April 10, 2020
Enhancements to Liability Deductible User Interface
On April 4, enhancements to improve the user interface when liability deductibles or self-insured retentions apply to cases were released
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Arbitrators
April 1, 2020
Clarification of “Not Signatory to Forum” Affirmative Defense
When a responding party asserts the exclusion of “Not Signatory to Forum,” it is intended to indicate that the responding party itself is not signatory to the forum.
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Arbitrators
April 1, 2020
Decision: Explain Yourself
Arbitrators are charged with reviewing contentions and evidence, then writing a clearly worded decision describing their findings.
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Arbitrators
April 1, 2020
Tips for Hearing a Case in TRS
TRS is designed to streamline the filing and responding process, reduce cycle time and errors, and improve Decision Quality.
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Arbitrators
April 1, 2020
Reporting Suspected Illegal, Dishonest, or Fraudulent Activities
Arbitration Forums, Inc. (AF) is committed to providing an environment free of illegal, dishonest, or fraudulent activity.
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Arbitrators
April 1, 2020
A “Prima Facie” Case – How Much Evidence is Enough?
As an intercompany arbitrator, you know there are no default judgments in intercompany arbitration (Rule 4-1).
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Security Administrators
April 1, 2020
AF Transitioning to New Member Management Application
To continue to provide optimal security and an enhanced selection of features for our users, AF will be transitioning to the new Member Management application.
Read Full Article
General
March 9, 2020
A Call for Arbitrators
Additional arbitrator attention is needed to address the pending inventory of Online Filing cases. Along with the increased volume in TRS, the demand for arbitrators has never been greater!
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General
March 9, 2020
Member Participation Policy
The Board also recently approved the establishment of a member participation policy. This policy, along with the changes to the agreements, helps to ensure timely resolution of arbitration cases.
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General
March 9, 2020
Preserving Neutrality, Privacy, and Confidentiality
Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system. All decisions must be based solely on the arguments made in the contentions and the evidence submitte
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General
March 9, 2020
TRS Case IDs Explained
You might think the series of numbers and letters found within TRS Case IDs are arbitrary. To the contrary, these characters provide us with valuable information to help identify the case origin, case
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None
March 9, 2020
Valuable Studies
NASP’s collection of Subrogation Benchmarking Studies are ready to go when you need them.
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E-Subro Hub Users
March 1, 2020
Member Participation Policy
In October 2019, Arbitration Forum (AF)’s Board of Directors approved a proposal to restore an arbitrator participation requirement to the agreements to convey to the signatories their commitment to e
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E-Subro Hub Users
March 1, 2020
E-Subro Hub Metrics Reporting Revisited
In the September 2019 E-Bulletin for E-Subro Hub, the Open Demand Metrics reporting tab was introduced.
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None
March 1, 2020
Valuable Studies
NASP’s collection of Subrogation Benchmarking Studies are ready to go when you need them.
Read Full Article
None
March 1, 2020
CANCELLED - NASP 2020 Spring Conference: Grand Ole Subro
Due to increased concerns surrounding the COVID-19 virus, NASP’s Spring Conference that was scheduled for April 23 and 24 at the JW Marriott in Nashville, TN, has been cancelled.
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General
February 6, 2020
Member Participation Policy
Effective June 2, 2020, AF is implementing a Member Participation Policy.
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General
February 5, 2020
A Call for Arbitrators
Additional arbitrator attention is needed to address the pending inventory of Online Filing cases. Along with the increased volume in TRS, the demand for arbitrators has never been greater!
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General
February 5, 2020
Revisions to AF Agreements
Updates to Article Fifth and Sixth of the AF Agreements have been made to include arbitrator participation. These changes will become effective March 1, 2020.
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General
February 4, 2020
Adverse Party in TRS: Reading Arguments from Recovering Party
With the deployment of TRS, reading other parties’ arguments has never been easier.
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General
February 4, 2020
Another Quality Year
Providing arbitration services that efficiently and effectively meet our membership’s recovery and resolution needs is critical to Arbitration Forums, Inc. (AF)’s success, and we greatly appreciate th
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General
February 4, 2020
Non-Compulsory Disputes in Special
There is a bit of mystery around Arbitration Forum, Inc. (AF)’s Special Forum.
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General
February 4, 2020
Reducing Cycle Time
Cycle time is very important to our membership, and any delay in the payment of the award extends a case’s cycle time.
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None
February 4, 2020
Valuable Studies
NASP’s collection of Subrogation Benchmarking Studies are ready to go when you need them.
Read Full Article
Arbitrators
February 1, 2020
Revisions to AF Agreements
Updates to Article Fifth and Sixth of the AF Agreements have been made to include arbitrator participation. These changes will become effective March 1, 2020.
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Arbitrators
February 1, 2020
Arbitrators Needed
Effective June 2, 2020, AF is implementing the Member Participation Policy to ensure timely resolution of arbitration cases.
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Arbitrators
February 1, 2020
Post-Decision Inquiries in TRS
Sometimes, clarification from the arbitrator is needed on a published decision.
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Arbitrators
February 1, 2020
Arbitrator Obligations: Remember Rule 3-5!
The role of an arbitrator is to be a neutral evaluator. This includes reviewing the case thoroughly and considering whether the arguments made by each party are supported by a preponderance of the evi
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Arbitrators
February 1, 2020
How Many "Credits" Do I Receive for Hearing TRS Cases?
In TRS, the term “Feature” refers to a set of damages for a claim, such as auto damages.
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Arbitrators
February 1, 2020
Damage Disputes Decisions: A Reflection on Quality
Let’s review processes put into place to ensure high-quality decisions are being made pertaining to damage disputes.
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Arbitrators
February 1, 2020
Educational Opportunities
Developing oneself in order to achieve one’s fullest potential is a no-brainer.
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Arbitrators
February 1, 2020
Preserving Neutrality, Privacy, and Confidentiality
Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system. All decisions must be based solely on the arguments made in the contentions and the evidence submitte
Read Full Article
Arbitrators
February 1, 2020
Valuable Studies
NASP’s collection of Subrogation Benchmarking Studies are ready to go when you need them.
Read Full Article
General
January 10, 2020
Revisions to AF Agreements
Updates to Article Fifth and Sixth of the AF Agreements have been made to include arbitrator participation.
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General
January 10, 2020
Arbitrators Needed: OLF Case Inventory
While no new Auto cases are being added to OLF, there remains a pending inventory of cases.
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General
January 10, 2020
January 25 Release Enhancements
The following enhancements will be deployed as part of the January 25 release.
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General
January 10, 2020
Print Case Functionality in TRS
Follow these steps to print cases in TRS...
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None
January 10, 2020
Valuable Studies
NASP’s collection of Subrogation Benchmarking Studies are ready to go when you need them.
Read Full Article
None
December 16, 2019
Reminder: System Maintenance, February 2020
AF is scheduled to perform system maintenance and upgrades from February 14-16, 2020.
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General
December 13, 2019
AF Reduces Fees in 2020
Arbitration Forums, Inc. (AF) is pleased to announce additional changes to our fee structure, providing our members with even more cost-effective services.
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General
December 13, 2019
Revisions to AF Agreements
Updates to Article Fifth and Sixth of the AF Agreements have been made to include arbitrator participation.
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General
December 13, 2019
Non-signatories and TRS
On December 16, AF added the ability for a signatory to file against a non-signatory or vice versa in TRS...
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General
December 13, 2019
Effective Evidence Linking
Arbitration filers and responders are aware of the concept of linking evidence. This is where a party directs the arbitrator to specific evidence that supports an allegation...
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General
December 13, 2019
Counterclaims: A Revisit of Rule 2-2
Familiarizing yourself with the Arbitration Forums, Inc. Rules is not only important in regard to saving you valuable time when submitting cases, but also ensures you collect the right amount of money
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Arbitrators
December 1, 2019
Handling Liability Deductibles
A gap has been identified in the hearing workflow, and the following steps must be taken until it is resolved.
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Arbitrators
December 1, 2019
Is the TRS Case Outside of Jurisdiction?
There has been an uptick in Post-Decision Inquiries due to oversights regarding policy limits asserted by the Adverse Party.
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Arbitrators
December 1, 2019
Revisions to AF Agreements
Updates to Article Fifth and Sixth of the AF Agreements have been made to include arbitrator participation. These changes will become effective March 1, 2020.
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Arbitrators
December 1, 2019
AF to Reduce Fees in 2020
Arbitration Forums, Inc. (AF) is pleased to announce additional changes to our fee structure, providing our members with even more cost-effective services.
Read Full Article
None
November 18, 2019
System Maintenance Rescheduled to February 2020
AF was originally scheduled to perform system maintenance and upgrades during the weekend of December 6-8. However, we have rescheduled the maintenance period to February 14-16, 2020.
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General
November 14, 2019
Information Icon Now Available for TRS Member Reports
To increase accessibility of reports in TRS, a description for each member report can now be accessed via the new information icon in AF Analytics.
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General
November 14, 2019
TRS Revisits
Beginning with the November 1 release, revisits will be more visible within TRS.
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General
November 14, 2019
Add Deferment Update
The Deferment Reason drop-down options when adding a deferment have changed...
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General
November 14, 2019
TRS Entry Issues
The following issues generate a significant volume of post-decision inquiries that delay the resolution of the claim dispute. Please ensure appropriate entries when filing/responding to eliminate thes
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General
November 14, 2019
Can’t Upload Video Evidence? We have a Work-around
With the availability of video evidence in the OLF and TRS platforms, it’s important to know size and formatting guidelines.
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E-Subro Hub Users
November 1, 2019
Revisions to AF Agreements
Updates to Article Fifth and Sixth of the AF Agreements have been made to include arbitrator participation. These changes will become effective March 1, 2020.
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E-Subro Hub Users
November 1, 2019
A Closer Look at E-Subro Hub FAQs
What happens when the Third-Party Administrator (TPA) has not been granted E-Subro Hub access by a company they manage claims for?
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E-Subro Hub Users
November 1, 2019
AF Reduces Fees in 2020
Arbitration Forums, Inc. (AF) is pleased to announce additional changes to our fee structure, providing our members with even more cost-effective services.
Read Full Article
E-Subro Hub Users
November 1, 2019
System Maintenance Rescheduled to February 2020
AF was originally scheduled to perform system maintenance and upgrades during the weekend of December 6-8. However, we have rescheduled the maintenance period to February 14-16, 2020.
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General
October 23, 2019
Revisions to AF Agreements
Updates to Article Fifth and Sixth of the AF Agreements have been made to include arbitrator participation.
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General
October 23, 2019
AF Reduces Fees in 2020
Arbitration Forums, Inc. (AF) is pleased to announce additional changes to our fee structure, providing our members with even more cost-effective services.
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General
October 22, 2019
Reference Guide Update: Affirmative Defenses/Exclusion
We occasionally receive questions asking if a disputed issue is a liability argument, damage dispute or exclusion to compulsory arbitration...
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General
October 22, 2019
Ride Hailing and Usage-Based Recovery
The world around us is evolving. We can use our modern phones to order up a car at a moment’s notice, or we can purchase insurance based on vehicle usage. While things certainly are changing, Arbitrat
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General
October 22, 2019
Avoid These TRS Entry Errors
See some of the TRS entry errors to avoid.
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General
October 22, 2019
Insured Calls Regarding Claims
We’ve experienced an increase in phone calls from insureds wishing to discuss the arbitration decision on their claim. As a reminder, we do not discuss arbitration cases/decisions with insureds.
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None
October 22, 2019
Reminder: System Maintenance, December 2019
AF's website will be unavailable from 9 p.m. Eastern on Friday, December 6, 2019, to 6 p.m. Eastern on Sunday, December 8, 2019.
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Arbitrators
October 1, 2019
AF Reduces Fees in 2020
Arbitration Forums, Inc. (AF) is pleased to announce additional changes to our fee structure, providing our members with even more cost-effective services.
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Arbitrators
October 1, 2019
Revisions to AF Agreements
Updates to Article Fifth and Sixth of the AF Agreements have been made to include arbitrator participation. These changes will become effective March 1, 2020.
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Arbitrators
October 1, 2019
Affirmative Defense or Exclusion
On occasion, we see filings where the responding party argues that the damages sought by the recovering party are not legally recoverable, whether by statute or some other reason.
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Arbitrators
October 1, 2019
Tips for Hearing a Case in TRS
TRS is designed to streamline the filing and responding process, reduce cycle time and errors, and improve Decision Quality.
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Arbitrators
October 1, 2019
Negligence and the Innocents
It is common for Auto and Special dockets to be filed for damage to a parked or stopped vehicle with more than one potential tortfeasor.
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Arbitrators
October 1, 2019
System Maintenance, December 2019
AF is scheduled to perform system maintenance and upgrades. As a result, AF's website will be unavailable from 9 p.m. Eastern on Friday, December 6, 2019, to 6 p.m. Eastern on Sunday, December 8, 2019
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Arbitrators
October 1, 2019
Reporting Suspected Illegal, Dishonest, or Fraudulent Activities
Arbitration Forums, Inc. (AF) is committed to providing an environment free of illegal, dishonest, or fraudulent activity.
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None
October 1, 2019
Preserving Neutrality, Privacy, and Confidentiality
Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system.
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None
September 17, 2019
System Maintenance December 2019
AF's website will be unavailable from 9:00 p.m. Eastern on Friday, December 6, 2019, to 6:00 p.m. Eastern on Sunday, December 8, 2019.
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General
September 17, 2019
Filing without Global Email Addresses
Effective October 1, parties filing in TRS will be prompted to enter an email address for their own party and/or any responding parties that have no global email address on file.
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General
September 17, 2019
Adding Evidence during Damage Dispute Revisit
In response to member feedback, we are pleased to announce that, effective October 6, 2019, recovering parties will have the ability, during a revisit, to attach new evidence to rebut a responder’s da
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None
September 17, 2019
System Maintenance, December 2019
AF's website will be unavailable from 9:00 p.m. Eastern on Friday, December 6, 2019, to 6:00 p.m. Eastern on Sunday, December 8, 2019.
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General
September 17, 2019
Message from the President
With October 1 less than two short weeks away, we are in the final countdown to the full-scale launch of the first phase of our upgraded online filing platform, Total Recovery Solution (TRS).
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General
September 17, 2019
Urgent - TPA Action Items Requested Before October 1
We have received questions following an email that was sent August 5, 2019, regarding Third-Party Administrator (TPA) privileges, and wanted to provide clarification on the restricted and unrestricted
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General
September 17, 2019
Decision Quality through Member Feedback
An exciting design feature of TRS is its Member Decision Review functionality. Through this functionality, dedicated member reviewers provide their feedback on recent decisions.
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General
September 17, 2019
TRS Resource Page and Upcoming Webinars
We have several webinars in September.
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General
September 17, 2019
Non-signatories and TRS
On December 14, AF will be adding the ability for a signatory to file against a non-signatory or vice versa in TRS, including scenarios in which the non-signatory consents to arbitrate or the loss sta
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General
September 17, 2019
TRS Self-Insured Filings
Self-Insured filers in OLF typically use the Affirmative Pleading section to provide their liability carrier’s information in the event the adverse party files a counterclaim for its damages.
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General
September 17, 2019
TRS Deferments Resource Now Available
In anticipation of the release of Deferments on October 1, a resource is now available to view on the TRS Resource Page.
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None
September 17, 2019
Preserving Neutrality, Privacy, and Confidentiality
Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system. All decisions must be based solely on the arguments made in the contentions and the evidence submitte
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General
September 3, 2019
Non-signatories and TRS
AF will be adding the ability for a signatory to file against a non-signatory or vice versa in TRS at a later time...
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E-Subro Hub Users
September 1, 2019
Exciting Change Coming to AF Reporting
In 2018, AF completed the migration of high-volume reports to a new reporting platform.
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None
September 1, 2019
Preserving Neutrality, Privacy, and Confidentiality
Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system.
Read Full Article
E-Subro Hub Users
September 1, 2019
System Maintenance, December 2019
AF is scheduled to perform system maintenance and upgrades. As a result, AF's website will be unavailable from 9:00 p.m. Eastern on Friday, December 6, 2019, to 6:00 p.m. Eastern on Sunday, December 8
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General
August 19, 2019
A Look Ahead at TRS
TRS will become the exclusive platform for all automobile subrogation arbitration program cases by October 1, 2019. And what about the other programs?
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General
August 19, 2019
Notifications in TRS
Electronic notifications ensure immediate notice of arbitration filings and provide activity updates on cases. They also eliminate the need for users to enter/edit mailing addresses on each filing or
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General
August 19, 2019
Payment Received? Don't Forget to Withdraw the Case!
Did you know filers are required to withdraw cases from arbitration when a full settlement has been reached?
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General
August 19, 2019
Quick Tips on Filing or Responding
Remember these tips when filing or responding in TRS.
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General
August 19, 2019
Thank You for Joining TRS
Thank you for your partnership and early adoption of the TRS platform. We appreciate your participation and feedback, which has positively contributed to its success.
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General
August 19, 2019
TRS Resource Page and Upcoming Webinars
The TRS Resources page has job aids, recorded demos, TPA information, and a list of upcoming webinars. We have several webinars coming up in August.
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General
August 19, 2019
Upcoming TRS Q&A
Do you have questions about TRS? Join us for a live Q&A!
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General
August 19, 2019
Updates to AF's Arbitration Rules
As we upgrade Online Filing (OLF) to the TRS technology platform, we want to share updates to the Rules noting TRS terminology and changes for new Auto filings effective October 1, 2019.
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General
August 19, 2019
Enhancements to the TRS Worklist Queues
Users are now able to utilize multi-field filtering and column-level sorting to make searching for information easier!
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General
August 19, 2019
Expand Your Arbitrator Experience – We Need You!
The need for member arbitrators has never been greater!
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E-Subro Hub Users
August 1, 2019
A Closer Look at an E-Subro Hub Question
How does a Third-Party Administrator (TPA) know if they have been assigned an E-Subro Hub® demand?
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Arbitrators
August 1, 2019
Police Reports: Relevant and Credible Evidence!
This article discusses police reports where the reporting officer is a witness. Decisions noting, “Police report is favorable to Alpha, but officer did not witness the loss,” are common.
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Arbitrators
August 1, 2019
Test Your Savvy on Handling Multiple Impact Cases
Does a case involving damage to a single vehicle caused by two or more tortfeasors bring out your inner worrywart?
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General
July 22, 2019
TRS Enhancement: Withdrawn Feature Filing
An enhancement was recently made that allows a responding party to access and view a feature filing that was withdrawn by the recovering party.
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General
July 22, 2019
Upcoming TRS Q&A
Do you have questions about TRS? Join us for a live Q&A!
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General
July 22, 2019
Decision Published – Who Owes What
On occasion, we receive inquiries asking for clarification on a decision, specifically which party owes what amount. This article will clarify the information shared on a TRS decision.
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General
July 22, 2019
Expand Your Arbitrator Experience – We Need You!
The need for member arbitrators has never been greater!
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General
July 22, 2019
Member Feedback Drives Enhanced Functionality
The ability to include a Damages Justification/Dispute Rebuttal when submitting a filing will be deployed soon.
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General
July 22, 2019
Open Post-Decision Inquires in TRS
Members can determine whether a case includes a Post-Decision Inquiry (PDI) by viewing the Decision Actions section in the Case Summary.
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General
July 22, 2019
Part II: Salvage Pending? No Problem!
In last month’s E-Bulletin, we addressed the necessity for liability to be resolved prior to a responder submitting a total loss feature where salvage is pending. Now, we’ll address how to submit the
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General
July 22, 2019
Time is Running Out – Join TRS Today!
By October 1, 2019, all automobile subrogation arbitration program cases will be filed in TRS. Don’t wait until later this year to begin taking advantage of the benefits of TRS.
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Security Administrators
July 1, 2019
Upcoming Changes to Arbitration Privileges
As part of the Online Filing (OLF) upgrade to the Total Recovery Solution® (TRS®) platform effective October 1, 2019, AF will be assigning privileges for TRS to all existing arbitration users at all m
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General
June 7, 2019
Added Functionality Coming to TRS
As part of the Online Filing (OLF) upgrade to the Total Recovery Solution® (TRS®) platform effective October 1, 2019, AF continues to develop functionality that aligns TRS with the Automobile Subrogat
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General
June 7, 2019
Non-Signatories and the Upgrade to TRS
As a reminder, TRS is not currently available to non-signatories but will be available in the future.
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General
June 7, 2019
The Countdown Clock Is Running – Join TRS Today!
By October 1, 2019, all automobile subrogation arbitration program cases will be filed in TRS. Don’t wait until later this year to begin taking advantage of the benefits of TRS.
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General
June 7, 2019
Reminder: Upcoming Changes to Arbitration Privileges
As part of the Online Filing (OLF) upgrade to the Total Recovery Solution® (TRS®) platform effective October 1, 2019, AF will be assigning privileges for TRS to all existing arbitration users at all m
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General
May 3, 2019
Added Functionality Coming to TRS
As part of the Online Filing (OLF) upgrade to the Total Recovery Solution® (TRS®) platform effective October 1, 2019, AF continues to develop functionality that aligns TRS with the Automobile Subrogat
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General
May 3, 2019
Cases in Process to Be Removed after 365 Days of Inactivity
As we communicated in the January 2019 E-Bulletin, AF will be removing any cases in process that have not had activity for the past 365 days to help maintain the integrity of the data in our system.
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General
May 3, 2019
Don’t Wait until October 1 – Join TRS Today!
The TRS platform is currently available for automobile subrogation arbitration program cases only (cases filed in our Auto program), and it will become the exclusive platform for all automobile subrog
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General
May 3, 2019
Intercompany Loss Transfer Circular Letters Now Posted on the NYDFS Website
We have provided links to circular letters specific to loss transfer arbitration (NYPIP) posted by the New York Department of Financial Services on its website.
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General
April 12, 2019
Don’t Wait until October 1 – Join TRS Today!
The TRS platform is currently available for automobile subrogation arbitration program claims only (cases filed in our Auto program), and it will become the exclusive platform for all automobile subro
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General
April 12, 2019
Direct Filing – Three Paths to TRS
Learn more about how to file in TRS once the ability to submit an auto damage arbitration directly in TRS begins on April 29.
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General
April 12, 2019
Upcoming Changes to Arbitration Privileges
As part of the Online Filing (OLF) upgrade to the Total Recovery Solution® (TRS®) platform effective October 1, 2019, AF will be assigning privileges for TRS to all existing arbitration users at all m
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General
April 12, 2019
Vehicle Technology and Damage Disputes – What’s Changing? What’s the Same?
Recent industry publications point to a technology shift in auto repairs, specifically in regard to smart technology in cars. Although vehicle technology is changing and repair costs increasing, the m
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Security Administrators
April 2, 2019
Member Management Tool Coming April 29
The Member Management tool to manage users will be available for members on April 29. It includes greater security and an impressive array of features over the previous user management tools.
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Security Administrators
April 2, 2019
Case-Sensitive User Accounts
Did you know that user accounts on the AF website were case sensitive? As you might imagine, this can cause some confusion with some in our user community.
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Security Administrators
April 2, 2019
Upcoming Changes to Arbitration Privileges
As part of the Online Filing (OLF) upgrade to the Total Recovery Solution® (TRS®) platform effective October 1, 2019, AF will be assigning privileges for TRS to all existing arbitration users at all m
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Arbitrators
April 1, 2019
How Do I Adjust the Award if the Applicant Accepts Policy Limits?
Consider the following scenario: the Applicant sought $7,000 and also agreed to accept the Respondent’s policy limits.
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Arbitrators
April 1, 2019
Compatibility Issue?
No, we’re not discussing relationship issues. We’re talking about the rare occurrence when uploaded video evidence does not play.
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Arbitrators
April 1, 2019
Reporting Suspected Illegal, Dishonest, or Fraudulent Activities
Arbitration Forums, Inc. (AF) is committed to providing an environment free of illegal, dishonest, or fraudulent activity.
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General
March 7, 2019
Begin Your Transition to TRS Today!
Helpful Links Member Directory How to Join Rules & Agreements Reference Guides Training Tutorials FAQs Becoming an Arbitrator Arbitrator Certification Fee Schedule Latest News Careers Resources Rules
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None
March 7, 2019
Preserving Neutrality, Privacy, and Confidentiality
Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system. All decisions must be based solely on the arguments made in the contentions and the evidence submitte
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General
March 7, 2019
Video Evidence – What It Is and Isn't
The ability to upload and submit video evidence has been widely applauded by our membership, as it eliminates the need to schedule a date and time for a video conference in order to show the video to
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E-Subro Hub Users
March 1, 2019
Upcoming Enhancement: Splitting the Claim/Policy Number and Introducing Internal References
Arbitration Forums, Inc. will be releasing a new enhancement to E-Subro Hub® on April 28 to improve user efficiencies and provide consistency with AF’s Total Recovery Solution® (TRS®).
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E-Subro Hub Users
March 1, 2019
Navigating Through the New Look of the E-Subro Hub Reports Platform
You may have noticed the new look of our E-Subro Hub Reports page.
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E-Subro Hub Users
March 1, 2019
Ready to Join Total Recovery Solution (TRS)?
As you know, AF’s Online Filing (OLF) technology for all arbitration programs is currently being upgraded to the Total Recovery Solution® (TRS®) technology platform.
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None
March 1, 2019
Preserving Privacy and Confidentiality
An effort should be made to keep confidential all information that could be used to personally identify someone in the process of using E-Subro Hub.
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General
February 11, 2019
Begin Your Transition to TRS® Today!
As you know, AF’s Online Filing (OLF) technology for all arbitration programs is being upgraded to the Total Recovery Solution® (TRS®) technology platform. It will become the exclusive platform for al
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General
February 11, 2019
Message from the President
Last year, Arbitration Forums (AF) celebrated 75 years of service to the insurance industry. We remain committed to extending that legacy of service as a member-driven and trusted technology solutions
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Arbitrators
February 1, 2019
My Case Has No Answer: What Do I Do?
When hearing a case with no answer, remember there are no default judgments in arbitration (Rule 4-1): The filing company does not automatically win the case if there is no answer.
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Arbitrators
February 1, 2019
Arbitrator QwikShare Recap: Top-3 Mistakes to Avoid
It is easy to make a mistake, especially if you are relatively new to the role of arbitrator.
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Arbitrators
February 1, 2019
To Deny or Uphold, That is the Question
Did you know a no-coverage Affirmative Defense may receive an upheld ruling without a denial-of-coverage letter?
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Arbitrators
February 1, 2019
Evidence Considerations: Police Reports
When accidents occur, usually the police are called and a report is written.
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Arbitrators
February 1, 2019
Preserving Neutrality, Privacy, and Confidentiality
Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system.
Read Full Article
General
January 14, 2019
Cases in Process to Be Removed after 365 Days of Inactivity
To help maintain the integrity of the data in our system, beginning this year, cases in process in Online Filing that have had no activity for 365 days will automatically be removed from the system.
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General
January 14, 2019
Kentucky PIP Arbitration
The Kentucky Insurance Arbitration Association (KIAA) was created by KRS 304.39-290 and mandates arbitration to resolve intercompany disputes arising from subrogation rights specific to but not limite
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General
January 14, 2019
To Deny or to Uphold…
To deny or to uphold, that is the question. Did you know a no-coverage affirmative defense may receive an upheld ruling without a denial of coverage letter? Rule 2-4 in the AF Reference Guide states a
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E-Subro Hub Users
January 1, 2019
Ready to Join Total Recovery Solution (TRS)?
As you know, AF’s Online Filing (OLF) technology for all arbitration programs is currently being upgraded to the Total Recovery Solution® (TRS®) technology platform.
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E-Subro Hub Users
January 1, 2019
A Closer Look at Frequently Asked E-Subro Hub Questions
An E-Subro Hub question that AF occasionally gets asked is: “Is there a way to create a list of my current pending inventory, so that I can view more than just my Work List items where actions are req
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None
January 1, 2019
NASP 2019 Subrogation Litigation: Skills & Management Conference
Omni Rancho Las Palmas Resort & Spa – Rancho Mirage, CA March 28–29
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Arbitrators
June 1, 2018
Reporting Suspected Illegal, Dishonest, or Fraudulent Activities
Arbitration Forums, Inc. (AF) is committed to providing an environment free of illegal, dishonest, or fraudulent activity.
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