- Includes 400 randomly selected decisions.
- Evaluates the filing, response, decision, and any administrative actions by AF (i.e., phone support, decision pre-publication review, post-decision inquiry handling).
- Encompasses questions to identify specific performance drivers and actionable insights for filers, responders, and arbitrators.
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Overall Filing Actionable Insights
- Make concise arguments about liability; avoid using templates.
- Do not include damage rebuttals in the liability arguments section.
- Damage rebuttals/revisits should contain specific counter arguments to the responder’s damage challenges; avoid templates.
- Attach evidence to the appropriate section (liability, damages, etc.).
- Ensure the correct evidence type is selected when attached.
- Admit liability when liability is truly not disputed. Solely arguing that the filer must prove liability, while not offering an alternative liability theory or evidence, makes a negative impression on arbitrators and often affects the decision on the damage dispute.
- Discontinue use of template arguments regarding company policy/practices when disputing damages.
- Be direct regarding the specific damages in dispute.
- Bulleted reductions with explanations and dollar amounts are more likely to be considered and accepted; this applies when multiple items are disputed within a damage type, i.e., multiple parts are disputed.