Member Decision Reviews
Each quarter, designated member representatives provide their review and share feedback on recent decisions. Their feedback is specific to the reasonableness of the decision and the explanation for it.
|Decision Reasonable||Decision Clearly Explained|
Member Satisfaction Survey Results (Overall Decision Quality)
|Filer/Responder Survey||Manager Survey|
Ratio of Amended/Voided Decisions due Clerical/Jurisdictional Errors
|Ratio per Decisions Published|
The above results would not be achieved without the efforts of our member arbitrators. Not only do they provide the time to hear the cases, they also respond promptly to requests for corrections or additional clarification, as needed, during the pre-publication review process and when a post-decision inquiry is submitted. Thank you for all you do to help improve our members’ experience!