July 2021 E-Bulletin

This month's E-Bulletin topics include:

  1. My Arbfile Menu Change
  2. Deferment Job Aids Updated!
  3. TRS PIP and Med Pay Resources
  4. System Maintenance, August 2021

My Arbfile Menu Change

On July 24, members will see a change to the My Arbfile menu. In preparation for the E-Subro Hub Angular upgrade, the TRS option from the My Arbfile menu will be renamed from Total Recovery Solution to TRS Arbitration, as illustrated in the before and after screenshots.

Before:
Screenshot of menu before renaming

After:
Screenshot of the menu after renaming
Top of this bulletin

Deferment Job Aids Updated!

Image of wood blocks with letters that spell out the word UPDATEWe’re excited to announce updates to our Deferments Job Aid found on the TRS Resources Page! 

The updates include a separation of each deferment process, making it easier for members to locate what is most relevant to their filing or responding needs.    

The deferment processes include the following: You will also notice a different format. Instead of the traditional Word format, each job aid was drafted in PowerPoint and converted to a PDF for advanced visuals and navigation. A Table of Contents page was added to include active hyperlinks allowing members to move through content without getting lost.

Image of the Table of Contents  
 
To return to the Table of Contents, navigate to the top left corner of the page. Clicking the 
Back to Table of Contents link takes you to the beginning where you can find additional topics and workflows.
 
Image of the Deferment Request Basic page

Active hyperlinks can also be seen throughout the documents to review other important information.   
 
Top of this bulletin

TRS PIP and Med Pay Resources

Image of a woman sitting at a laptopWant a more streamlined, enhanced experience when filing PIP and Med Pay coverages? Members can take advantage of reduced cycle time and improved decision quality when filing PIP and Med Pay in TRS. 

Since launching in December 2020, members have had several months to experience the full benefits of filing PIP and Med Pay in TRS. Here’s what they’re saying:

“I've noticed a great reduction of turnaround time of cases being filed and being heard, compared to using the original OLF platform.”

“It's very easy to access and navigate through the website.”

“I feel like it's very user-friendly. It walked me through everything. I like the set up. I can't imagine going back to the old system.”


Please note that TRS may not be used for NY PIP filings at this time. 

Need assistance? The TRS Resources page offers the latest guides, tutorials, and helpful tips.
 
Top of this bulletin

System Maintenance, August 2021

Illustration showing two men working on a laptopAF is scheduled to perform system maintenance. As a result, AF's website will be unavailable from 9 PM Eastern on Friday, August 20, 2021, to 5 AM Eastern on Monday, August 23, 2021.

We apologize for any inconvenience this may cause our members. AF is committed to continuously enhancing our products and services. We thank you for your continued support.

Top of this bulletin