My Arbfile Menu Change

On July 24, members will see a change to the My Arbfile menu. In preparation for the E-Subro Hub Angular upgrade, the TRS option from the My Arbfile menu will be renamed from Total Recovery Solution to TRS Arbitration, as illustrated in the before and after screenshots.

Before:


After:

Deferment Job Aids Updated!

We’re excited to announce updates to our Deferments Job Aid found on the TRS Resources Page! 

The updates include a separation of each deferment process, making it easier for members to locate what is most relevant to their filing or responding needs.    

The deferment processes include the following:

• Request
• Withdraw
• Challenge

You will also notice a different format. Instead of the traditional Word format, each job aid was drafted in PowerPoint and converted to a PDF for advanced visuals and navigation. A Table of Contents page was added to include active hyperlinks allowing members to move through content without getting lost.

  
 
To return to the Table of Contents, navigate to the top left corner of the page. Clicking the 
Back to Table of Contents link takes you to the beginning where you can find additional topics and workflows.
 


Active hyperlinks can also be seen throughout the documents to review other important information.   
 

TRS PIP and Med Pay Resources

Want a more streamlined, enhanced experience when filing PIP and Med Pay coverages? Members can take advantage of reduced cycle time and improved decision quality when filing PIP and Med Pay in TRS. 

Since launching in December 2020, members have had several months to experience the full benefits of filing PIP and Med Pay in TRS. Here’s what they’re saying:

“I've noticed a great reduction of turnaround time of cases being filed and being heard, compared to using the original OLF platform.”

“It's very easy to access and navigate through the website.”

“I feel like it's very user-friendly. It walked me through everything. I like the set up. I can't imagine going back to the old system.”

Please note that TRS may not be used for NY PIP filings at this time. 

Need assistance? The TRS Resources page offers the latest guides, tutorials, and helpful tips.
 

System Maintenance, August 2021

AF is scheduled to perform system maintenance. As a result, AF's website will be unavailable from 9 PM Eastern on Friday, August 20, 2021, to 5 AM Eastern on Monday, August 23, 2021.

We apologize for any inconvenience this may cause our members. AF is committed to continuously enhancing our products and services. We thank you for your continued support.