Video Evidence Playback Issue in TRS: Our IT team is currently investigating an issue affecting the playback of video evidence within the TRS system. Please note that this issue is limited to video files. Documents and images remain accessible and unaffected.
August 25, 2025
It’s Here! See the New Look for Total Recovery Solution® (TRS®)
The new look and feel for Total Recovery Solution® (TRS®) is now available! While workflows remain the same, this update brings a modern design to the page layouts. The modern view of TRS offers:
A new TRS Worklist menu
Enhanced color scheme
Modernized font style for improved visibility
Toggle and tab-style response prompts
New Cloud icon
To help arbitrators get acquainted with the updated interface, we have prepared a guide comparing the classic view and the modern view.