Prior payment errors must meet certain criteria to be considered correctable. To ensure efficiency in evaluating prior payments, let’s examine the difference between correctable versus non-correctable errors.

Correctable Error:
An arbitrator’s failure to credit an alleged cashed/cleared prior payment to the recovering company is considered a correctable error. The decision may be amended if a Post-Decision Inquiry is submitted within 30 days of the decision’s publication (this assumes the responding company correctly entered the prior payment).

Non-Correctable Issue:
If a payment issue arises after the hearing (e.g., the recovering company refunded the partial payment or the responding company issued a stop payment), it is not considered an arbitrator error that can be corrected. In such cases, the parties are to resolve the outstanding balance independently.