April 2020 E-Bulletin

This month's E-Bulletin topics include:

  1. AF Transitioning to New Member Management Application
  2. Enhancements to Liability Deductible User Interface
  3. Tips for Filing or Responding in TRS
  4. Missed a Revisit to Accept Policy Limits? No Problem!
  5. Additions to the Online Tutorials and TRS Resources Page

AF Transitioning to New Member Management Application

To continue to provide optimal security and an enhanced selection of features for our users, AF will be transitioning to the new Member Management application. 
Screenshot of the member management homepage

Member Management can be accessed from the Administration drop-down menu on the My Arbfile home page.
Screenshot of the menu with Member Management on it

While navigation will remain the same, Member Management includes several upgraded, easy-to-use features compared to previous user management tools.
  • The new application provides an enhanced UI, including a comprehensive interface to modify users and create passwords.
  • Users can be searched simply by typing the person’s first name, last name, email, or login ID. There is also advanced search functionality, which enables searching by many different fields such as business unit and administrators only.
  • The privileges assigned to a user show you which privilege group gave that user that privilege and which ones are directly assigned. 
  • Administrators will also be able to select multiple users to make changes to more than one user at a time. 

The current user maintenance application will be decommissioned this fall. Users are encouraged to begin the transition to the new member management application as soon as possible to limit any workflow impacts.

For more information, please view the guide available on our website.

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Enhancements to Liability Deductible User Interface

Illustration of papers and a penOn April 4, enhancements to improve the user interface when liability deductibles or self-insured retentions apply to cases were released. 

This functionality introduces a question on whether a liability deductible applies. If “Yes” is selected, the user will be required to enter the amount and upload supporting evidence. In addition, the help message that appears when you hover over the question mark next to the liability deductible amount label will clarify that “a liability deductible is the amount the insured is responsible for paying before policy coverage applies.”

These enhancements are intended to eliminate entry errors that are sometimes made.
Screenshot of liability deductible user interface
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Tips for Filing or Responding in TRS

Image of the word tips spelled out from a collection of letters with a lightbulbTo support you as you work in Total Recovery Solution® (TRS®), we are sharing some tips for filers and responders. Please consider these tips the next time you file or respond in TRS.


1.)    Include all parties in the filing that were involved in the occurrence, not just the party from which you seek recovery. This eliminates delay and action later on when an unnamed party needs to join the case. It also ensures any policy limit issue can be fully considered and addressed.

2.)    Itemize the Damages Type being sought. TRS was designed to improve decision quality by enabling a responder to dispute specific damages. This also ensures the arbitrator will review the specific damages being disputed. Lumping all payments into one Damage Type may reduce the award if the arbitrator does not award improperly itemized damages. For example, Auto Damage, Rental, and any other paid damage types need to be itemized separately. Lumping all payments and the total amount as Auto Damage is not acceptable.

3.)    Attach evidence in the applicable section. Each workflow step includes the “Attach Evidence” functionality. This allows a party to attach evidence where relevant to ensure the appropriate evidence is presented to the arbitrator when needed (for example, policy declarations when confirming policy limits, liability evidence when deciding liability, or damages evidence when confirming amounts sought or disputed).


1.)    When asserting policy limits and another unknown exposure, consider requesting a deferment to allow the other exposure(s) to be presented and/or the amount(s) to be determined.

2.)    In the Liability Arguments Workflow step, if you are alleging that another party is primary for liability coverage, remember to change the default answer of “no” regarding Primary/Excess to “yes.” If the party was not impleaded, go back to the Implead Adverse Parties Workflow step to do so. 
Screenshot of the Liability Arguments tab
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Missed a Revisit to Accept Policy Limits? No Problem!

Illustration of a clock on a laptop screenIn TRS, revisits are an important part of the process. They are intended to prompt the filer to action when adverse parties raise policy limits, damage disputes, or jurisdictional exclusions. While action is not required, not doing so, could be detrimental to a filer’s case.

When filing new damages, filers are required to answer whether they will accept policy limits. If they answer, “I’m not sure,” a revisit is created. If no action is taken by the due date, the case will proceed to hearing and a decision will be made.
Screenshot of the policy limits question

If it was the filer’s intention to accept limits, they can do so after the decision has been published by following the steps below.

Once the decision has been published, select the Case ID number.
Image of the case ID number highlighted
From the Workflow steps, select Decisions.
Image of the Decisions option on the menu
Now, select Decision Actions, Accept Policy Limits. This eliminates the case from being heard again on this issue. 

In the TRS reports menu, we provide the “Revisits Pending” report that lists all the revisits waiting on responses with due date for a response. Users can access the TRS reports by selecting the TRS option from the Reports menu on the My Arbfile homepage.
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Additions to the Online Tutorials and TRS Resources Page

Image of a keyboard with a button that reads tutorialIf you haven’t visited our Online Tutorials or TRS Resources pages lately, you might have missed newly added tutorials.

Updated videos include:
  • TRS Filing
  • TRS Revisits
  • TRS Hearing, which replaced two videos for with/without counterclaims
  • TRS Responding, which replaced two videos for with/without counterclaims
Newly added videos include:  
  • TRS Hearing Worklist Badges
  • New Features – AF Analytics: E-Subro Hub Open Demand Metrics
Over the next few months, AF will continue to add videos, helping our members understand new enhancements being deployed. 
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