Improving the Member Experience

Image of business people in an officeSince our founding in 1943 in New York City, AF has grown into the nation’s largest arbitration and subrogation services provider, all thanks to our members. Your feedback helps us provide you with exceptional service.

From the Members...

“AF’s arbitrators are thorough and consistent when they make decisions on cases. In our type industry, that is very important.”

“AF’s system is efficient and easy to use. They continuously look to improve upon their products and services. That is all you can ask for.”

“AF’s system is easy to navigate and works seamlessly with our programs. Communicating with other carriers and resolving claims is faster and easier than it’s ever been.”

“I have been using AF for more than 20 years and always receive quality service.”

At AF, we take our mission seriously:
We are a membership-driven organization that exists solely to serve our members’ recovery and resolution needs through exceptional service, collaboration, and innovation.
Without your input, we would not be able to enhance our products and improve services to ensure they are the most effective and efficient for YOU, our members. Thank you for your feedback and 75 years of continued support!

Article published in: May 2018 E-Bulletin