August 2020 E-Bulletin for Arbitrators

This month's E-Bulletin topics include:

  1. Arbitrator Qwikshare: Total Recovery Solution (TRS) Policy Limits Issues
  2. Tips for Arbitrators when Hearing Supplement Cases
  3. PIP and Med Pay Changes Coming to TRS
  4. Need Help? Visit TRS Resources
  5. System Maintenance, October 2020

Arbitrator Qwikshare: Total Recovery Solution (TRS) Policy Limits Issues

Image of hands on a laptop keyboard with the word WEBINAR over itDuring this 20-minute, instructor-led webinar, participants will learn how to complete the Policy Limits Worksheet when the following scenarios are encountered: (1) Awards within limits: no further action needed; (2) awards within limits: additional exposure included; (3) awards within limits: prior payments made; and (4) limits exceeded: policy limits acceptance, yes or no. Participants will have an opportunity to ask questions.

View dates/times and enroll.
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Tips for Arbitrators when Hearing Supplement Cases

Image of a keyboard with a tips and tricks buttonOver the last few months, AF has continued to enhance TRS for improved member adoption. One of those enhancements relates to arbitrators hearing supplement cases. 

When handling supplement cases:
  • Liability has already been resolved; the only dispute is damages and,
  • Evidence attached to the Liability Arguments of the prior filing is viewable to the arbitrator.
To view evidence from the original filing, locate the green banner found at top of the decision and select “View Liability Decision.”

Screenshot of the Feature Decision tab

Here you will find the decision and evidence attached from the original filing.   

To show you this step-by-step process, the Hearing a Supplement Case (published 6/25/20) video has been added to the TRS Resources page.
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PIP and Med Pay Changes Coming to TRS

Image of a compass pointing to the word ChangeAs communicated in the June 2020 E-Bulletin, the ability to file PIP and Med Pay Arbitration in TRS is scheduled for Q4 2020 (Does not include NYPIP).

To help ensure a smooth adoption of these new coverages when they are released, we will share differences from the current Collision/OTC functionality as they are developed. Some changes should be obvious to users who filed or responded to Auto, PIP, and Med Pay arbitration in our legacy Online Filing (OLF) application.

The first change users will see when deployed is a move of the Coverage Group selection to the Incident Details and My Party Information workflow step.

Screenshot of the Incident Details and My Party Information Screen 

Next, you will see the Feature Information will pertain to the injured party, with the corresponding Damage Types applicable to respective coverage (the example below is PIP).

Screenshot of the feature information under workflow steps

Screenshot of the company-paid damages tab

That’s it! Again, it's very similar to the differences seen when filing Auto, PIP, and Med Pay in our legacy OLF application.
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Need Help? Visit TRS Resources

Need help?To ensure a successful TRS experience, we encourage you to visit the TRS Resources page to view the latest demos and guides and sign up for upcoming webinars.

Resources created specifically for arbitrators include short, recorded demos on:
  • TRS Worklist
  • Hearing a Supplement Filing
  • Reviewing Post-Decision Inquiries
  • Hearing a Panel of Three Case
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System Maintenance, October 2020

Illustration of a gear and toolsAF is scheduled to perform system maintenance. As a result, AF’s website will be unavailable from 9 PM Eastern on Friday, October 2, 2020, to 10 AM Eastern on Saturday, October 3, 2020.

We apologize for any inconvenience this may cause our members. AF is committed to continuously enhancing our products and services. We thank you for your continued support.
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