September 2019 E-Bulletin for E-Subro Hub

This month's E-Bulletin topics include:

  1. Exciting Change Coming to AF Reporting
  2. Preserving Neutrality, Privacy, and Confidentiality
  3. System Maintenance, December 2019

Exciting Change Coming to AF Reporting

What's newIn 2018, AF completed the migration of high-volume reports to a new reporting platform. The new reporting platform will allow for more report flexibility and analysis. We are pleased to introduce a new visualization tool for the Open Demands Detail report from the demander perspective. Rather than viewing the information in an Excel document, this tool will allow users to filter and examine the data in a graphic format.

A new metrics dashboard tab will be the added to the current E-Subro Hub report menu. When accessing the dashboard, there will be four visualization charts that will permit a user to view the data in a format that can be refined quickly and consumed efficiently.
Screenshot of the visualization in the reporting platform showing a pie chart and graphs

Open Demands by Status Chart:
This is the primary chart for the Open Demands Detail report and will include sections for the status of Acceptance Pending, Accepted, Denied, In Negotiation, Issued, Pending, and Settled.
The total number of demands for the current filtering options will be in the center of the chart. The primary filter will be the state of loss and, by default, the system will select all states.

The percentage of demands for each represented status will be visible around the perimeter of the chart.

Clicking on a status section will allow the user to drill into the data quickly and efficiently using the other three charts.

Age of Open Demands Chart:
This chart will break down the demands into four cycle time ranges: zero to 30 days, 31 to 60 days, 61 to 90 days, and 91 plus days.

A bar graph will document the number of demands in the selected status by cycle time range.

Clicking on the bar will allow the user to see the detail of the demands in Excel format.

Demands by Responder Chart:
This chart will break down the demands by volume for the top 20 opposing companies.
A bar graph will document the number of demands in the selected status by opposing company.
Clicking on the bar will allow the user to see the detail of the demands in Excel format.

Demands by State Chart:
This chart will break down the demands by state of loss using a heat map.
The color of the different states will represent the volume of demands in the selected status.
Clicking on a state of loss will allow the user to see the detail of the demands in Excel format.
This new format will allow a member to filter and sort Open Demand Detail data based what is seen in the charts, which is much different than manipulating the same demand list in a single Excel document.

A metrics reference document is available to view.

We will be adding visualization options to other reports in the future.

If you have any questions, please contact AF at 866-977-3434.
Top of this bulletin

Preserving Neutrality, Privacy, and Confidentiality

Illustration of a lockObjectivity, neutrality, and confidentiality are the foundations of a credible arbitration system. All decisions must be based solely on the arguments made in the contentions and the evidence submitted by the parties to avoid any perception of bias on the part of the arbitrator. An effort should also be made to keep confidential all information that could be used to personally identify someone in the process.

In addition, an arbitrator must excuse himself/herself from hearing a case if he or she has a direct or indirect interest in the outcome (financial, business, personal, or professional). We also recommend that arbitrators excuse themselves from hearing a case that involves a prior co-worker or claim adversary if their decision could create an appearance of impropriety.

AF policies also help ensure the privacy and confidentiality of our membership's data. The Neutrality, Privacy, and Confidentiality statement reinforces to arbitrators that the information submitted by parties is private and confidential and may only be used to resolve the dispute. It may not be copied or printed or used for any other purpose.
Neutrality, Privacy, and Confidentiality Statement
This decision is according to my understanding of the current local law and the facts presented. I may not render a decision on a case where I or my company is directly or indirectly interested, or where there is even an appearance of bias. Also, I understand as an arbitrator I will have access to confidential material involving company and/or insured information. All information related to this case will be utilized for the sole purpose of rendering this decision. I agree to protect the privacy, security, and confidentiality of all information related to this case. I affirm that I have read and understand the above.
For these reasons, arbitrators acknowledge the Neutrality, Privacy, and Confidentiality Statement on each case they hear.

Personally Identifiable Information (PII)
AF policies prohibit the inclusion of PII when uploading evidence. PII can be defined as any information about an individual maintained by AF that can be used to distinguish or trace an individual‘s identity through a combination of the individual’s name and one or more of the following:
  1. Social security number
  2. Driver's license number or non-driver identification card number
  3. Account number, credit or debit card number, in combination with any required security code, access code, or password that would permit access to an individual's financial account
  4. Any information regarding an individual’s medical history, mental or physical condition, or medical treatment or diagnosis by a health care professional
  5. An individual’s health insurance policy number or subscriber identification number and any unique identifier used by a health insurer to identify the individual
PII does not include information about an individual that has been made publicly available by a federal, state, or local governmental entity. PII also does not include information that is encrypted, secured, or modified by any other method or technology that removes elements that personally identify an individual or that otherwise renders the information unusable.
Top of this bulletin

System Maintenance, December 2019

Image of a maintenance icon on a keyboardAF is scheduled to perform system maintenance and upgrades. As a result, AF's website will be unavailable from 9:00 p.m. Eastern on Friday, December 6, 2019, to 6:00 p.m. Eastern on Sunday, December 8, 2019.

We apologize for any inconvenience this may cause our members. AF is committed to continuously enhancing our products and services. We thank you for your continued support.
Top of this bulletin