Reducing Cycle Time

Image of a clock next to a calendarCycle time is very important to our membership, and any delay in the payment of the award extends a case’s cycle time.

Of the 236,759 TRS feature filings heard in 2019, only 1,571 of the decisions qualified to be amended due to an arbitrator error. This represents less than one percent.

Other inquiries, especially requests for award payment assistance, are avoidable.

In OLF, the recovering party should refrain from requesting award pay assistance when there is a pending post-decision inquiry under review (see screenshot below); AF will not issue the request.
Screenshot of OLF

Our Total Recovery Solution® (TRS®) platform also alerts the parties when there is a pending post-decision inquiry, and it prevents the recovering party from issuing an Award Pay Reminder notification.
Screenshot of TRS

Screenshot of the Award Payment Reminder screen


Article published in: February 2020 E-Bulletin