April 2019 E-Bulletin for TRS

This month's E-Bulletin topics include:

  1. Upcoming Changes to Arbitration Privileges
  2. TRS and the Rules
  3. Direct Filing – Three Paths to TRS
  4. Award Payment Enhancement
  5. Upcoming Enhancements to the TRS Worklist Queues
  6. Looking for Up-to-Date Information on TRS?

Upcoming Changes to Arbitration Privileges

Image of a folder iconAs part of the Online Filing (OLF) upgrade to the Total Recovery Solution® (TRS®) platform effective October 1, 2019, AF will be assigning privileges for TRS to all existing arbitration users at all member companies. If a user currently has the ability to file, respond, and/or hear cases in OLF, that user will be given the equivalent privileges to perform those actions in TRS.

For members that are already participating in TRS, all remaining active OLF filers and responders at your company will be given comparable access in TRS, effective October 1, 2019.

TPAs that file and/or respond on behalf of a member company in OLF will be given restricted access in TRS. Restricted access is defined as access only to cases that members specifically assigned to the TPA in TRS.

Affiliate companies that are peers and/or web-enabled to a member company in OLF will be given unrestricted access in TRS. Unrestricted access is defined as access to all cases in TRS.

For a complete list of TPAs and affiliate companies that can file and/or respond on behalf of your company today, please contact your AF security administrator.

If you have any questions regarding TRS privileges, please contact the Member Service Center at 866-977-3434 or email TRSSupport@arbfile.org. The deadline to make changes to privileges for the TRS transition is August 1, 2019.

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TRS and the Rules

Image of an exclamation point in a speech bubbleBy October 1, 2019, TRS will become the exclusive platform for all automobile subrogation arbitration program filings. As we proceed toward this date, we want to share updates to the Rules noting TRS terminology and enhancements. View the updated rules.
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Direct Filing – Three Paths to TRS

Image of three arrows on a black backgroundAs previously communicated, the ability to submit an auto damage arbitration directly in TRS begins on April 29. The requirement to have issued a prior E-Subro Hub demand will be removed.

Direct filing offers three paths to submit a TRS filing:

1. Continue to push an E-Subro Hub demand to TRS.

2. Select “File New Damages” within the TRS application.
Image of the File New Damages option

3. Select “TRS” when submitting an Online Filing (OLF) case that qualifies for TRS.
Image of the option to choose to submit a case to TRS

When TRS is selected, you will need to review and complete the TRS workflow steps. This includes uploading and attaching evidence and ensuring all entries have migrated correctly. For example, OLF includes the combined damage type of “Towing & Storage,” while TRS separates them. The “Towing & Storage” OLF entry will migrate to “Towing” in TRS. You will need to add “Storage” and adjust the amounts for each.
We believe we’ve made filing in TRS as easy as possible for our participating members!
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Award Payment Enhancement

Image of a form with an amount due areaIn response to our members’ feedback, an enhancement now allows the requesting party to edit the award amount owed in the reminder notification that is sent to the responding party. This will help in cases where a prior payment is received from a responding party after the filing is submitted, and the full award amount is not owed.

To send an award payment request:

1. Select Decision Actions>Unpaid Award.
 Screenshot of the Decision Action options

2. Enter the reduced amount owed, and then select Send.
Screenshot of the Award Payment Reminder
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Upcoming Enhancements to the TRS Worklist Queues

Conceptual image of a worklistIn April, AF will be enhancing the filtering and sorting functions in TRS worklist queues.

In addition to making the filters more prominent on the worklist queues, users will be able to utilize multi-field filtering and column-level sorting to make searching for information easier!

Future TRS enhancements will allow users to create and save their own views for each of their worklist queues.
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Looking for Up-to-Date Information on TRS?

Image of a rolled up newspaperTake a look at the Latest News about TRS page on our website. This page includes information on upcoming enhancements, tentative member launch dates, and more.
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