May 2018 E-Bulletin for TRS

This month's E-Bulletin topics include:

  1. System Maintenance, July 2018
  2. Exciting Changes Coming to TRS Reporting in June
  3. Occurrence Discontinue and Withdraw Feature – What’s the Difference?

System Maintenance, July 2018

Image of tools over a laptopAF is scheduled to perform system maintenance and upgrades. As a result, AF's website will be unavailable from 10 PM Eastern on Friday, July 27, 2018, to 6 PM Eastern on Sunday, July 29, 2018.

We apologize for any inconvenience this may cause our members. AF is committed to continuously enhancing our products and services. We thank you for your continued support.
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Exciting Changes Coming to TRS Reporting in June

We know AF’s members rely heavily on comprehensive subrogation and arbitration data from AF to effectively run their businesses. That’s why this year, AF is beginning the migration of current reports into a more robust reporting platform.

On June 17, most member-facing TRS reports will be available in the new reporting platform. Some of the report formatting will be enhanced and could include changes to column layouts, etc. Report descriptions and a reports change guide are available to help members identify the changes and locate the reports (in the current system or in the new platform).

In the new reporting platform, members will be able to:
  • Run and view reports right on the screen in real-time
  • Search within report results
  • Export as .csv, Excel, and PDF files
The TRS reports are available from the Reports menu:

Screenshot of the Reports menu
The TRS reports are the first to be migrated into the new platform, and we are very excited to offer members this new functionality. The new reporting platform has been designed based on member feedback and will ultimately equip our members with more tools to help better manage their recovery and resolution processes.
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Occurrence Discontinue and Withdraw Feature – What’s the Difference?

Image of street signs showing Option A and Option BAfter a TRS filing is submitted, two scenarios may arise before the filing is heard.
  1. An occurrence may be discontinued.
  2. The feature may be withdrawn by the filing company, either on its own determination or prompted by the responding party’s reply.

Occurrence Discontinued

A discontinued occurrence status is assigned when no further action is allowed. In this case, the occurrence information is still searchable and viewable to the parties, but it will not appear on the My Cases or My Company’s Cases worklists.

An occurrence can be discontinued through a party’s request or by a system action such as a duplicate case. 

Some examples of when a party would discontinue an occurrence could include:
  • The filing company selecting TRS in error and needing to re-file its claim in OLF
  • The filing company naming the wrong responding company and needing to re-file against the correct company.
To request that an occurrence be discontinued, the filing representative should submit a Case Support Inquiry using the type “Occurrence Discontinue” and provide justification for the request (see below). The inquiry will be reviewed by AF with the appropriate parties being notified of the outcome.
Screenshot of the Create Case Support Inquiry option

Screenshot of the Occurrence Discontinue inquiry type

Withdraw Feature

When a feature filing is withdrawn, the occurrence status remains active and additional activity is allowed. The case will remain on the My Cases and My Company’s Cases worklist. Additional allowed activities include submitting a supplemental filing, or a new coverage filing.

Screenshot of the Withdraw Feature option

Some scenarios of a withdrawn feature filing include:
  • The filing company withdrawing the filing due to payment in full by the responding party
  • The responding party indicating in its response that no liability policy is in effect.
This is how these two statuses differ and why a discontinued occurrence does not appear on the My Cases and My Company Cases worklists, while a withdrawn occurrence does.
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