March 2020 E-Bulletin for E-Subro Hub

This month's E-Bulletin topics include:

  1. Member Participation Policy
  2. E-Subro Hub Metrics Reporting Revisited
  3. Valuable Studies
  4. CANCELLED - NASP 2020 Spring Conference: Grand Ole Subro

Member Participation Policy

Illustration of papersIn October 2019, Arbitration Forum (AF)’s Board of Directors approved a proposal to restore an arbitrator participation requirement to the agreements to convey to the signatories their commitment to each other to provide qualified arbitrators who make sincere efforts to hear cases. The Board also recently approved the establishment of a member participation policy. This policy, along with the changes to the agreements, helps to ensure timely resolution of arbitration cases.

Effective June 2, 2020, AF is implementing the Member Participation Policy

Since the founding of Arbitration Forums by the casualty insurance industry in 1943, member arbitrators have served as an alternative to costly litigation, improving intercompany relationships among insurance companies. Member arbitrators are a vital force that makes the intercompany arbitration process such a success. While AF provides staff arbitrators as a way to supplement high demand, it is ultimately the responsibility of members to commit to other member companies to hear cases.

We ask that every member commit to other member companies regarding the new policy and revised agreements by allocating arbitrator resources to maintain their 1:1 heard-to-filed ratio. For questions, please contact our Member Service Center at 866-977-3434 or
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E-Subro Hub Metrics Reporting Revisited

In the September 2019 E-Bulletin for E-Subro Hub, the Open Demand Metrics reporting tab was introduced. The original functionality allowed the user to create visualization charts for the Open Demand Detail report as a Demander. On March 26, improved functionality will provide this visualization from the Responder perspective as well. The dashboard page will include Demander and Responder radial selectors. 

Screenshot of the Open Demand Metrics tab

With this responder enhancement, we want to re-introduce the E-Subro Hub Metrics visualization tool. This AF tool allows users to filter and examine data in an illustrative format, rather than exporting and viewing Open Demands Detail report information in an Excel sheet.

The metrics dashboard tab is available under the current E-Subro Hub report menu. When accessing the dashboard, four visualization charts permit a user to view data in a format that can be refined quickly and consumed efficiently. These charts include:
  • Open Demands by Status
  • Age of Open Demands
  • Demands by Responder – Settled Status
  • Demands by State – Settled Status
As noted above, this data can now be run as a Demander or Responder, depending upon the radial selected.

Screenshot of the visualization

Open Demands by Status Chart

This is the primary graphic (left above) for the Open Demands Detail report and includes percentage of open demands by acceptance status: Accepted, Denied, In Negotiation, Issued, Pending, and Settled.

The total number of demands will be in the center of the chart. This total is dependent upon the filtering options selected by the user. In this example, the primary filter is the state of loss. By default, the dashboard will include all states. This filter can be refined to states of interest.

The percentage of demands for each represented status are visible around the perimeter of the chart.

Clicking on a status section allows the user to quickly view details using the other three charts.

Age of Open Demands Chart

This chart shows a breakdown of the demands in four time ranges: 0 to 30 days, 31 to 60 days, 61 to 90 days, and 91 plus days.

A bar graph displays the number of demands in the selected status by cycle time range.

Clicking on the bar allows the user to export the detail of the demands in Excel format (see figure below).

Screenshot of the visualization
Demands by Responder Chart

This chart provides the demands by volume for the top 20 opposing companies.

A bar graph displays the number of demands in the selected status by opposing company.

Clicking on the bar allows the user to export the detail of the demands in Excel format.

Demands by State Chart

This chart shows a breakdown of demands by state of loss using a heat map.

The color of the different states will represent the volume of demands in the selected status. Colors are used to represent the volume of demands by state.

Clicking on a state of loss allows the user to export the detail of the demands in Excel format.

These visualizations allow a member to filter and sort Open Demand Detail data based on what is seen in the charts, which is much different than manipulating the same demand list in a single Excel document.

The metrics reference document and updated training resources are available to view.

We will be adding visualization options to other reports in the future.

If you have any questions, please contact AF at 866-977-3434.
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Valuable Studies

AdvertisementNASP’s collection of Subrogation Benchmarking Studies are ready to go when you need them. From recoveries, to staffing, these detailed studies are the foundation to improving your business.

National Association of Subrogation Professionals
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CANCELLED - NASP 2020 Spring Conference: Grand Ole Subro

Image of the NASP conference flyerDue to increased concerns surrounding the COVID-19 virus, NASP’s Spring Conference that was scheduled for April 23 and 24 at the JW Marriott in Nashville, TN, has been cancelled.

For more information, please visit NASP’s website.
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