January 2019 E-Bulletin for E-Subro Hub

This month's E-Bulletin topics include:

  1. Ready to Join Total Recovery Solution (TRS)?
  2. A Closer Look at Frequently Asked E-Subro Hub Questions
  3. NASP 2019 Subrogation Litigation: Skills & Management Conference

Ready to Join Total Recovery Solution (TRS)?

Image of text that reads are you ready?As you know, AF’s Online Filing (OLF) technology for all arbitration programs is currently being upgraded to the Total Recovery Solution® (TRS®) technology platform. TRS is designed to reduce cycle time, improve decision quality, and reduce filing and decision errors.

TRS is being delivered to AF’s members in a phased approach, and we invite your organization to begin participating in late April. In the interim, we would like to work with you to ensure an easy and successful transition. The TRS platform is currently available for automobile subrogation arbitration program claims only (cases filed in our Auto program), and it will become the exclusive platform for all automobile subrogation claims by October 1, 2019. Upgrades will continue in 2020 when additional coverages/programs are added (i.e., PIP and Med Pay).

Onboarding to TRS is simple. Ready to get started? Contact us at Trsrollout@arbfile.org.

For more details about the benefits of TRS and to see the list of member companies already using the upgraded technology, please visit the Total Recovery Solution page on AF’s website.

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A Closer Look at Frequently Asked E-Subro Hub Questions

Conceptual illustration of business people surrounding a large magnifying glass to look at dataAn E-Subro Hub question that AF occasionally gets asked is: “Is there a way to create a list of my current pending inventory, so that I can view more than just my Work List items where actions are required?”

A user has the ability to create many demand lists with the custom search feature of E-Subro Hub. When you get to the Work List by clicking the E-Subro menu > My Demands > My Work List, you are on a specific Demand Listing page: My Work List.

Screenshot of E-Subro Hub My Demands menu
In the upper left of the page, you will see the Current List menu options. Clicking the drop-down arrow will show your current list is My Work List. At the bottom of the menu is the Custom search option. 

Screenshot of the Demand Listing showing the options for Current List
The custom search page gives you the option to create many lists by activating or ignoring filter options. For example, to create a list of outstanding demands owned by the user, set the following filter options:
  • Role = Both
  • Owner = Me
  • Company = None
  • Last Action By = Ignore
  • Action Flag = Ignore
  • Message Flag = Ignore
  • Last Action = Ignore
  • Demand Amount = Ignore
  • Demand Status = Outstanding
  • Issue Date = Specify Date Range
  • Date Range = 3-month max. date range
  • No Response In = Ignore
  • Inactive For = Ignore
  • Demand Type = Ignore
Image of the Demand Listing screen
Once the filter options are set, then click “Retrieve Demands.” The result can be exported to an Excel document by clicking the command in the bottom left corner. If you wish to see more than three months of data, set a new three month date range and save the information to the same Excel document. This can be done as many times as needed to capture an entire inventory.

If you have any questions regarding these enhancements, please contact AF at 888-371-2761 or send an email to esubrohub@arbfile.org
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NASP 2019 Subrogation Litigation: Skills & Management Conference

Omni Rancho Las Palmas Resort & Spa – Rancho Mirage, CA
March 28–29
Register today!
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