Improved Cycle Time without Compromising Quality

Image of a compass with the arrow pointing to the word qualityThe later half of 2020 saw significant reductions in both case cycle time and Post-Decision Inquiry (PDI) response time. This helps ensure awards are promptly paid, and our members’ claims are closed as quickly as possible.

There is the perception by some, however, that quality has been sacrificed to improve these processes. That simply is not accurate.

Arbitrators take the same amount of time to hear a case. Rather, improved member arbitrator participation has greatly reduced the time the cases sit in the ready-to-hear queue.

Likewise, appropriate time is taken to review a PDI and correct a clerical or jurisdictional error. We simply added resources to help reduce the pending backlog. This has helped achieve a current average response time of four days.

AF is committed to providing our membership with efficient and effective subrogation and arbitration services.
 


Article published in: January 2021 E-Bulletin