Latest News

Welcome, Sheila Walton-Moore!
September 15, 2020
AF is pleased to welcome Sheila Walton-Moore who will be joining us on September 28, 2020, as Director of Compliance, Procurement, and Legal.

Message from the President
September 14, 2020
This year, we have all faced significant disruptions to our lives. With COVID-19, how we work and live has had to evolve in a very short period of time, and change isn’t always easy. In the midst of so much change, it’s important to be able to count on some things to stay the same.
Article in: September 2020 E-Bulletin

PIP and Med Pay Coming to Total Recovery Solution (TRS) Soon!
September 14, 2020
As communicated in previous E-Bulletins, the ability to file PIP and Med Pay Arbitration in TRS is coming soon, with a planned rollout in Q4 of this year. This does not include New York PIP.
Article in: September 2020 E-Bulletin

REMINDER: AF Transitioning to New Member Management Application This September
September 14, 2020
AF will be transitioning to the new Member Management application in order to continue to provide optimal security and an enhanced selection of features for our users.
Article in: September 2020 E-Bulletin

Preserving Neutrality, Privacy, and Confidentiality
September 14, 2020
Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system. All decisions must be based solely on the arguments made in the contentions and the evidence submitted by the parties to avoid any perception of bias on the part of the arbitrator. An effort should also be made to keep confidential all information that could be used to personally identify someone in the process.
Article in: September 2020 E-Bulletin

System Maintenance, October 2020
September 14, 2020
AF is scheduled to perform system maintenance. As a result, AF’s website will be unavailable from 9 PM Eastern on Friday, October 2, 2020, to 10 AM Eastern on Saturday, October 3, 2020.
Article in: September 2020 E-Bulletin

NASP 2020 Annual Conference: Roaring Subro
September 14, 2020
November 16-17, 2020 The NASP 2020 Annual Conference will be held virtually.
Article in: September 2020 E-Bulletin

E-Subro Hub and Total Recovery Solution (TRS) Working Together for an Improved Member Experience
August 21, 2020
As responders, adding counterclaims is essential to a company’s bottom line. It allows the insurance industry to recoup a portion of the money paid during the claims process.
Article in: August 2020 E-Bulletin

Decision Quality? Members Say Yes!
August 21, 2020
Results from our Member Decision Review process continue to be strong, with close to 95% of decisions being reasonable and clearly explained.
Article in: August 2020 E-Bulletin

Reminder: Review Responding Party’s Company Name when Filing Cases
August 21, 2020
We’ve recently received feedback from members being added to cases in error due to their company name being similar to the actual responding company’s name.
Article in: August 2020 E-Bulletin

Concurrent Coverage: Supporting Policy Limits
August 21, 2020
Concurrent coverage disputes offer some interesting challenges for an arbitrator. There are a number of scenarios under which proof of policy limits is required for an arbitrator to make a proper decision in a concurrent coverage case.
Article in: August 2020 E-Bulletin

How to Create a Post-Decision Inquiry (PDI) in TRS
August 21, 2020
Parties to arbitration can file a potential clerical or jurisdictional error with AF, known as a Post-Decision Inquiry (PDI), within 30 days of the decision publication.
Article in: August 2020 E-Bulletin

Video Evidence – What It Is and Isn't
August 21, 2020
The ability to upload and submit video evidence has been widely applauded by our membership, as it eliminates the need to schedule a date and time for a video conference to show the video to the arbitrator.
Article in: August 2020 E-Bulletin

AF Transitioning to New Member Management Application This September
August 21, 2020
AF will be transitioning to the new Member Management application in order to continue to provide optimal security and an enhanced selection of features for our users.
Article in: August 2020 E-Bulletin

System Maintenance, October 2020
August 21, 2020
AF is scheduled to perform system maintenance. As a result, AF’s website will be unavailable from 9 PM Eastern on Friday, October 2, 2020, to 10 AM Eastern on Saturday, October 3, 2020.
Article in: August 2020 E-Bulletin

Upcoming TRS Enhancements and What We’ve Delivered Year to Date
July 13, 2020
Focused on innovation, AF is dedicated to bringing our membership the tools required to meet the needs of an evolving industry.
Article in: July 2020 E-Bulletin

PIP and Med Pay Changes Coming to TRS
July 13, 2020
As communicated in the June 2020 E-Bulletin, the ability to file PIP and Med Pay Arbitration in TRS is scheduled for Q4 2020 (does not include NYPIP).
Article in: July 2020 E-Bulletin

How-To Videos on Filing and Responding to Supplement Damages
July 13, 2020
For recovery purposes, it’s important to know how to file supplement damages once a TRS case is submitted. It is equally important to know the steps in disputing damages relating to those supplements as an adverse party.
Article in: July 2020 E-Bulletin

Evidence Linking and TRS
July 13, 2020
One of the improvements TRS offers is the ability to embed evidence directly into liability or damages arguments to require arbitrator comment.
Article in: July 2020 E-Bulletin

System Maintenance, October 2020
July 13, 2020
AF is scheduled to perform system maintenance. As a result, AF’s website will be unavailable from 9 PM Eastern on Friday, October 2, 2020, to 10 AM Eastern on Saturday, October 3, 2020.
Article in: July 2020 E-Bulletin

System Maintenance, October 2020
July 01, 2020
AF is scheduled to perform system maintenance. As a result, AF's website will be unavailable from 9 PM Eastern on Friday, October 2, 2020, to 10 AM Eastern on Saturday, October 3, 2020.

Allen “Ace Man” Acevedo Will Retire after 42 Years at Arbitration Forums, Inc.
June 24, 2020
After 42 years of dedicated service to Arbitration Forums, Inc. (AF) and our membership, Allen Acevedo is retiring on June 26, 2020.

PIP and Med Pay Arbitration Coming to Total Recovery Solution (TRS)
June 17, 2020
AF is pleased to announce that we will be introducing enhanced functionality to allow the filing of new PIP and Medical Payment coverages within Total Recovery Solution® (TRS®) in Q4 2020!
Article in: June 2020 E-Bulletin

Updates to AF’s Arbitration Rules
June 17, 2020
As communicated in the May 2020 E-Bulletin, AF’s Member Council and Board of Directors approved updates to the Arbitration Rules. While both Rules were originally scheduled to become effective August 1, the effective date for Rule 5-3 has been postponed until later this year.
Article in: June 2020 E-Bulletin

TRS Cycle Time Reduced!
June 17, 2020
Due to the significant efforts by our member companies to achieve their 1:1 heard-to-filed (HTF) ratio and AF staff arbitrators hearing more cases, we are pleased to announce that the average cycle time for cases filed in Online Filing (OLF) and Total Recovery Solution® (TRS®) has been greatly reduced!
Article in: June 2020 E-Bulletin

How to View a Suspension Status on a Case
June 17, 2020
Per the Member Participation Policy, which became effective June 2, 2020, any company not consistently meeting or showing progress towards a 1:1 heard-to-filed (HTF) ratio will have their filings suspended from being heard; however, those companies will still be able to file cases.
Article in: June 2020 E-Bulletin

Effective Evidence Linking
June 17, 2020
Arbitration filers and responders are aware of the concept of linking evidence. This is where a party directs the arbitrator to specific evidence that supports an allegation.
Article in: June 2020 E-Bulletin

Geoff Engert Will Retire after 31 Years at AF
June 17, 2020
After 31 years of dedicated service to AF and our membership, Director of Marketing, Compliance, and Legal Geoff Engert is planning to retire at the end of this year.
Article in: June 2020 E-Bulletin

NASP’s 2020 Subro Professionals’ Day is June 24
June 17, 2020
On Wednesday, June 24, the National Association of Subrogation Professionals will be celebrating its 8th annual Subro Professionals’ Day to highlight the contributions that you have made to the insurance industry.
Article in: June 2020 E-Bulletin

Arbitration Forums, Inc. adds Travelers to Growing List of Members Participating in Settlement Exchange System (SES)
May 27, 2020
On May 19, Arbitration Forums, Inc. (AF) welcomed Travelers to its growing list of member companies to adopt Settlement Exchange System (SES), AF's automated subrogation payment processing product.

Geoff Engert Will Retire after 31 Years at AF
May 18, 2020
After 31 years of dedicated service to AF and our membership, Director of Marketing, Compliance, and Legal Geoff Engert is planning to retire at the end of this year.

Updates to AF's Arbitration Rules Effective August 1
May 08, 2020
AF’s member council and Board of Directors approved updates to the Arbitration Rules.
Article in: May 2020 E-Bulletin

Considerations Regarding the Statute of Limitations when Filing Cases in TRS
May 08, 2020
Sometimes, a filer may wish to file a case and immediately defer it (e.g., if the statute of limitations for recovery is approaching and the reason for filing is to toll the statute).
Article in: May 2020 E-Bulletin

A Call for Arbitrators
May 08, 2020
Additional arbitrator attention is needed to address the pending inventory of Online Filing cases.
Article in: May 2020 E-Bulletin

AF Transitioning to New Member Management Application
May 08, 2020
To continue to provide optimal security and an enhanced selection of features for our users, AF will be transitioning to the new Member Management application.
Article in: May 2020 E-Bulletin

Member Participation Policy Reminder
May 07, 2020
As a reminder, AF is implementing the Member Participation Policy, effective June 2, 2020.
Article in: May 2020 E-Bulletin

Reminder: Member Participation Policy
May 04, 2020
As a reminder, AF is implementing the Member Participation Policy, effective June 2, 2020.

Tips for Filing or Responding in TRS
April 13, 2020
To support you as you work in Total Recovery Solution (TRS), we are sharing some tips for filers and responders.
Article in: April 2020 E-Bulletin

Missed a Revisit to Accept Policy Limits? No Problem!
April 13, 2020
In TRS, revisits are an important part of the process. They are intended to prompt the filer to action when adverse parties raise policy limits, damage disputes, or jurisdictional exclusions. While action is not required, not doing so, could be detrimental to a filer’s case.
Article in: April 2020 E-Bulletin

Additions to the Online Tutorials and TRS Resources Page
April 13, 2020
If you haven’t visited our Online Tutorials or TRS Resources Page lately, you might have missed newly added tutorials.
Article in: April 2020 E-Bulletin

AF Transitioning to New Member Management Application
April 13, 2020
To continue to provide optimal security and an enhanced selection of features for our users, AF will be transitioning to the new Member Management application.
Article in: April 2020 E-Bulletin

Enhancements to Liability Deductible User Interface
April 10, 2020
On April 4, enhancements to improve the user interface when liability deductibles or self-insured retentions apply to cases were released.
Article in: April 2020 E-Bulletin

Member Participation Policy
March 09, 2020
The Board also recently approved the establishment of a member participation policy. This policy, along with the changes to the agreements, helps to ensure timely resolution of arbitration cases.
Article in: March 2020 E-Bulletin

A Call for Arbitrators
March 09, 2020
Additional arbitrator attention is needed to address the pending inventory of Online Filing cases. Along with the increased volume in TRS, the demand for arbitrators has never been greater!
Article in: March 2020 E-Bulletin

TRS Case IDs Explained
March 09, 2020
You might think the series of numbers and letters found within TRS Case IDs are arbitrary. To the contrary, these characters provide us with valuable information to help identify the case origin, case sequence, damages, and counterclaims all at a glance.
Article in: March 2020 E-Bulletin

Preserving Neutrality, Privacy, and Confidentiality
March 09, 2020
Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system. All decisions must be based solely on the arguments made in the contentions and the evidence submitted by the parties to avoid any perception of bias on the part of the arbitrator. An effort should also be made to keep confidential all information that could be used to personally identify someone in the process.
Article in: March 2020 E-Bulletin

Valuable Studies
March 09, 2020
NASP’s collection of Subrogation Benchmarking Studies are ready to go when you need them.
Article in: March 2020 E-Bulletin

Member Participation Policy
February 06, 2020
Effective June 2, 2020, AF is implementing a Member Participation Policy.

Revisions to AF Agreements
February 05, 2020
Updates to Article Fifth and Sixth of the AF Agreements have been made to include arbitrator participation. These changes will become effective March 1, 2020.

A Call for Arbitrators
February 05, 2020
Additional arbitrator attention is needed to address the pending inventory of Online Filing cases. Along with the increased volume in TRS, the demand for arbitrators has never been greater!
Article in: February 2020 E-Bulletin

NASP 2020 Spring Conference: Grand Ole Subro
February 04, 2020
Visit the NASP website to register, select an exhibit booth, make hotel reservations, and download conference brochures.
Article in: March 2020 E-Bulletin

Another Quality Year
February 04, 2020
Providing arbitration services that efficiently and effectively meet our membership’s recovery and resolution needs is critical to Arbitration Forums, Inc. (AF)’s success, and we greatly appreciate the commitment of our member companies and arbitrators.
Article in: February 2020 E-Bulletin

Reducing Cycle Time
February 04, 2020
Cycle time is very important to our membership, and any delay in the payment of the award extends a case’s cycle time.
Article in: February 2020 E-Bulletin

Adverse Party in TRS: Reading Arguments from Recovering Party
February 04, 2020
With the deployment of TRS, reading other parties’ arguments has never been easier.
Article in: February 2020 E-Bulletin

Valuable Studies
February 04, 2020
NASP’s collection of Subrogation Benchmarking Studies are ready to go when you need them.
Article in: February 2020 E-Bulletin

Non-Compulsory Disputes in Special
February 04, 2020
There is a bit of mystery around Arbitration Forum, Inc. (AF)’s Special Forum.
Article in: February 2020 E-Bulletin

NASP 2020 Spring Conference: Grand Ole Subro
February 04, 2020
Visit the NASP website to register, select an exhibit booth, make hotel reservations, and download conference brochures.
Article in: February 2020 E-Bulletin

Revisions to AF Agreements
January 10, 2020
Updates to Article Fifth and Sixth of the AF Agreements have been made to include arbitrator participation.
Article in: January 2020 E-Bulletin

Arbitrators Needed: OLF Case Inventory
January 10, 2020
While no new Auto cases are being added to OLF, there remains a pending inventory of cases.
Article in: January 2020 E-Bulletin

January 25 Release Enhancements
January 10, 2020
The following enhancements will be deployed as part of the January 25 release.
Article in: January 2020 E-Bulletin

Which Forum Handles Rental Car Disputes?
January 10, 2020
Unfortunately, there can be some confusion about which forum resolves disputes for damage to rental cars.
Article in: January 2020 E-Bulletin

Print Case Functionality in TRS
January 10, 2020
Follow these steps to print cases in TRS...
Article in: January 2020 E-Bulletin

Valuable Studies
January 10, 2020
NASP’s collection of Subrogation Benchmarking Studies are ready to go when you need them.
Article in: January 2020 E-Bulletin

Disputed Damages and Rule 2-5 in TRS
December 16, 2019
The Arbitration Forums, Inc. Rules (effective October 1, 2019) includes updates that support TRS as the exclusive platform for Auto cases.
Article in: December 2019 E-Bulletin

Reminder: System Maintenance, February 2020
December 16, 2019
AF is scheduled to perform system maintenance and upgrades from February 14-16, 2020.
Article in: December 2019 E-Bulletin

AF Reduces Fees in 2020
December 13, 2019
Arbitration Forums, Inc. (AF) is pleased to announce additional changes to our fee structure, providing our members with even more cost-effective services.
Article in: December 2019 E-Bulletin

Revisions to AF Agreements
December 13, 2019
Updates to Article Fifth and Sixth of the AF Agreements have been made to include arbitrator participation.
Article in: December 2019 E-Bulletin

Non-signatories and TRS
December 13, 2019
On December 16, AF added the ability for a signatory to file against a non-signatory or vice versa in TRS...
Article in: December 2019 E-Bulletin

Effective Evidence Linking
December 13, 2019
Arbitration filers and responders are aware of the concept of linking evidence. This is where a party directs the arbitrator to specific evidence that supports an allegation...
Article in: December 2019 E-Bulletin

Counterclaims: A Revisit of Rule 2-2
December 13, 2019
Familiarizing yourself with the Arbitration Forums, Inc. Rules is not only important in regard to saving you valuable time when submitting cases, but also ensures you collect the right amount of money owed to your organization.
Article in: December 2019 E-Bulletin

System Maintenance Rescheduled to February 2020
November 18, 2019
AF was originally scheduled to perform system maintenance and upgrades during the weekend of December 6-8. However, we have rescheduled the maintenance period to February 14-16, 2020.
Article in: November 2019 E-Bulletin

Information Icon Now Available for TRS Member Reports
November 14, 2019
To increase accessibility of reports in TRS, a description for each member report can now be accessed via the new information icon in AF Analytics.
Article in: November 2019 E-Bulletin

TRS Revisits
November 14, 2019
Beginning with the November 1 release, revisits will be more visible within TRS.
Article in: November 2019 E-Bulletin

Add Deferment Update
November 14, 2019
The Deferment Reason drop-down options when adding a deferment have changed...
Article in: November 2019 E-Bulletin

TRS Entry Issues
November 14, 2019
The following issues generate a significant volume of post-decision inquiries that delay the resolution of the claim dispute. Please ensure appropriate entries when filing/responding to eliminate these issues.
Article in: November 2019 E-Bulletin

Can’t Upload Video Evidence? We have a Work-around
November 14, 2019
With the availability of video evidence in the OLF and TRS platforms, it’s important to know size and formatting guidelines.
Article in: November 2019 E-Bulletin

Revisions to AF Agreements
October 23, 2019
Updates to Article Fifth and Sixth of the AF Agreements have been made to include arbitrator participation.
Article in: October 2019 E-Bulletin

AF Reduces Fees in 2020
October 23, 2019
Arbitration Forums, Inc. (AF) is pleased to announce additional changes to our fee structure, providing our members with even more cost-effective services.
Article in: October 2019 E-Bulletin

Reference Guide Update: Affirmative Defenses/Exclusion
October 22, 2019
We occasionally receive questions asking if a disputed issue is a liability argument, damage dispute or exclusion to compulsory arbitration...
Article in: October 2019 E-Bulletin

Ride Hailing and Usage-Based Recovery
October 22, 2019
The world around us is evolving. We can use our modern phones to order up a car at a moment’s notice, or we can purchase insurance based on vehicle usage. While things certainly are changing, Arbitration Forums, Inc. (AF) still provides services for recovery that fit the modern world.
Article in: October 2019 E-Bulletin

Avoid These TRS Entry Errors
October 22, 2019
See some of the TRS entry errors to avoid.
Article in: October 2019 E-Bulletin

Insured Calls Regarding Claims
October 22, 2019
We’ve experienced an increase in phone calls from insureds wishing to discuss the arbitration decision on their claim. As a reminder, we do not discuss arbitration cases/decisions with insureds.
Article in: October 2019 E-Bulletin

Reminder: System Maintenance, December 2019
October 22, 2019
AF's website will be unavailable from 9 p.m. Eastern on Friday, December 6, 2019, to 6 p.m. Eastern on Sunday, December 8, 2019.
Article in: October 2019 E-Bulletin

NASP 2019 Annual Conference: Sentimental Subro Journey
October 22, 2019
October 27-30, 2019, Gaylord National Resort & Convention Center — Washington, DC
Article in: October 2019 E-Bulletin

Message from the President
September 17, 2019
With October 1 less than two short weeks away, we are in the final countdown to the full-scale launch of the first phase of our upgraded online filing platform, Total Recovery Solution (TRS).
Article in: September 2019 E-Bulletin

Urgent - TPA Action Items Requested Before October 1
September 17, 2019
We have received questions following an email that was sent August 5, 2019, regarding Third-Party Administrator (TPA) privileges, and wanted to provide clarification on the restricted and unrestricted actions leading up to the upgrade from Online Filing (OLF) to Total Recovery Solution (TRS) on October 1.
Article in: September 2019 E-Bulletin

Decision Quality through Member Feedback
September 17, 2019
An exciting design feature of TRS is its Member Decision Review functionality. Through this functionality, dedicated member reviewers provide their feedback on recent decisions.
Article in: September 2019 E-Bulletin

TRS Resource Page and Upcoming Webinars
September 17, 2019
We have several webinars in September.
Article in: September 2019 E-Bulletin

Non-signatories and TRS
September 17, 2019
On December 14, AF will be adding the ability for a signatory to file against a non-signatory or vice versa in TRS, including scenarios in which the non-signatory consents to arbitrate or the loss state mandates the use of intercompany arbitration through AF.
Article in: September 2019 E-Bulletin

TRS Self-Insured Filings
September 17, 2019
Self-Insured filers in OLF typically use the Affirmative Pleading section to provide their liability carrier’s information in the event the adverse party files a counterclaim for its damages.
Article in: September 2019 E-Bulletin

TRS Deferments Resource Now Available
September 17, 2019
In anticipation of the release of Deferments on October 1, a resource is now available to view on the TRS Resource Page.
Article in: September 2019 E-Bulletin

Preserving Neutrality, Privacy, and Confidentiality
September 17, 2019
Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system. All decisions must be based solely on the arguments made in the contentions and the evidence submitted by the parties to avoid any perception of bias on the part of the arbitrator. An effort should also be made to keep confidential all information that could be used to personally identify someone in the process.
Article in: September 2019 E-Bulletin

Filing without Global Email Addresses
September 17, 2019
Effective October 1, parties filing in TRS will be prompted to enter an email address for their own party and/or any responding parties that have no global email address on file.
Article in: September 2019 E-Bulletin

Adding Evidence during Damage Dispute Revisit
September 17, 2019
In response to member feedback, we are pleased to announce that, effective October 6, 2019, recovering parties will have the ability, during a revisit, to attach new evidence to rebut a responder’s damage dispute.
Article in: September 2019 E-Bulletin

System Maintenance, December 2019
September 17, 2019
AF's website will be unavailable from 9:00 p.m. Eastern on Friday, December 6, 2019, to 6:00 p.m. Eastern on Sunday, December 8, 2019.
Article in: September 2019 E-Bulletin

NASP 2019 Annual Conference: Sentimental Subro Journey
September 17, 2019
October 27-30, 2019, Gaylord National Resort & Convention Center — Washington, DC
Article in: September 2019 E-Bulletin

System Maintenance December 2019
September 17, 2019
AF's website will be unavailable from 9:00 p.m. Eastern on Friday, December 6, 2019, to 6:00 p.m. Eastern on Sunday, December 8, 2019.

Non-signatories and TRS
September 03, 2019
AF will be adding the ability for a signatory to file against a non-signatory or vice versa in TRS at a later time...

A Look Ahead at TRS
August 19, 2019
TRS will become the exclusive platform for all automobile subrogation arbitration program cases by October 1, 2019. And what about the other programs?
Article in: August 2019 E-Bulletin

Updates to AF's Arbitration Rules
August 19, 2019
As we upgrade Online Filing (OLF) to the TRS technology platform, we want to share updates to the Rules noting TRS terminology and changes for new Auto filings effective October 1, 2019.
Article in: August 2019 E-Bulletin

Notifications in TRS
August 19, 2019
Electronic notifications ensure immediate notice of arbitration filings and provide activity updates on cases. They also eliminate the need for users to enter/edit mailing addresses on each filing or response.
Article in: August 2019 E-Bulletin

TRS Resource Page and Upcoming Webinars
August 19, 2019
The TRS Resources page has job aids, recorded demos, TPA information, and a list of upcoming webinars. We have several webinars coming up in August.
Article in: August 2019 E-Bulletin

Enhancements to the TRS Worklist Queues
August 19, 2019
Users are now able to utilize multi-field filtering and column-level sorting to make searching for information easier!
Article in: August 2019 E-Bulletin

Upcoming TRS Q&A
August 19, 2019
Do you have questions about TRS? Join us for a live Q&A!
Article in: August 2019 E-Bulletin

Expand Your Arbitrator Experience – We Need You!
August 19, 2019
The need for member arbitrators has never been greater!
Article in: August 2019 E-Bulletin

Payment Received? Don't Forget to Withdraw the Case!
August 19, 2019
Did you know filers are required to withdraw cases from arbitration when a full settlement has been reached?
Article in: August 2019 E-Bulletin

Quick Tips on Filing or Responding
August 19, 2019
Remember these tips when filing or responding in TRS.
Article in: August 2019 E-Bulletin

Thank You for Joining TRS
August 19, 2019
Thank you for your partnership and early adoption of the TRS platform. We appreciate your participation and feedback, which has positively contributed to its success.
Article in: August 2019 E-Bulletin

Time is Running Out – Join TRS Today!
July 22, 2019
By October 1, 2019, all automobile subrogation arbitration program cases will be filed in TRS. Don’t wait until later this year to begin taking advantage of the benefits of TRS.
Article in: July 2019 E-Bulletin

Member Feedback Drives Enhanced Functionality
July 22, 2019
The ability to include a Damages Justification/Dispute Rebuttal when submitting a filing will be deployed soon.
Article in: July 2019 E-Bulletin

Upcoming TRS Q&A
July 22, 2019
Do you have questions about TRS? Join us for a live Q&A!
Article in: July 2019 E-Bulletin

TRS Enhancement: Withdrawn Feature Filing
July 22, 2019
An enhancement was recently made that allows a responding party to access and view a feature filing that was withdrawn by the recovering party.
Article in: July 2019 E-Bulletin

Part II: Salvage Pending? No Problem!
July 22, 2019
In last month’s E-Bulletin, we addressed the necessity for liability to be resolved prior to a responder submitting a total loss feature where salvage is pending. Now, we’ll address how to submit the feature damages if settlement is not reached with the original filing party.
Article in: July 2019 E-Bulletin

Decision Published – Who Owes What
July 22, 2019
On occasion, we receive inquiries asking for clarification on a decision, specifically which party owes what amount. This article will clarify the information shared on a TRS decision.
Article in: July 2019 E-Bulletin

Expand Your Arbitrator Experience – We Need You!
July 22, 2019
The need for member arbitrators has never been greater!
Article in: July 2019 E-Bulletin

Open Post-Decision Inquires in TRS
July 22, 2019
Members can determine whether a case includes a Post-Decision Inquiry (PDI) by viewing the Decision Actions section in the Case Summary.
Article in: July 2019 E-Bulletin

Updates to AF’s Arbitration Rules
July 17, 2019
As we upgrade Online Filing to the TRS technology platform, we want to share updates to the Rules, noting TRS terminology and changes for new Auto filings, effective October 1, 2019.

The Countdown Clock Is Running – Join TRS Today!
June 07, 2019
By October 1, 2019, all automobile subrogation arbitration program cases will be filed in TRS. Don’t wait until later this year to begin taking advantage of the benefits of TRS.
Article in: June 2019 E-Bulletin

Non-Signatories and the Upgrade to TRS
June 07, 2019
As a reminder, TRS is not currently available to non-signatories but will be available in the future.
Article in: June 2019 E-Bulletin

Added Functionality Coming to TRS
June 07, 2019
As part of the Online Filing (OLF) upgrade to the Total Recovery Solution® (TRS®) platform effective October 1, 2019, AF continues to develop functionality that aligns TRS with the Automobile Subrogation Arbitration Agreement and the Arbitration Rules.
Article in: June 2019 E-Bulletin

Reminder: Upcoming Changes to Arbitration Privileges
June 07, 2019
As part of the Online Filing (OLF) upgrade to the Total Recovery Solution® (TRS®) platform effective October 1, 2019, AF will be assigning privileges for TRS to all existing arbitration users at all member companies.
Article in: June 2019 E-Bulletin

Don’t Wait until October 1 – Join TRS Today!
May 03, 2019
The TRS platform is currently available for automobile subrogation arbitration program cases only (cases filed in our Auto program), and it will become the exclusive platform for all automobile subrogation arbitration cases by October 1, 2019.
Article in: May 2019 E-Bulletin

Added Functionality Coming to TRS
May 03, 2019
As part of the Online Filing (OLF) upgrade to the Total Recovery Solution® (TRS®) platform effective October 1, 2019, AF continues to develop functionality that aligns TRS with the Automobile Subrogation Arbitration Agreement and the Arbitration Rules.
Article in: May 2019 E-Bulletin

Intercompany Loss Transfer Circular Letters Now Posted on the NYDFS Website
May 03, 2019
We have provided links to circular letters specific to loss transfer arbitration (NYPIP) posted by the New York Department of Financial Services on its website.
Article in: May 2019 E-Bulletin

Cases in Process to Be Removed after 365 Days of Inactivity
May 03, 2019
As we communicated in the January 2019 E-Bulletin, AF will be removing any cases in process that have not had activity for the past 365 days to help maintain the integrity of the data in our system.
Article in: May 2019 E-Bulletin

Don’t Wait until October 1 – Join TRS Today!
April 12, 2019
The TRS platform is currently available for automobile subrogation arbitration program claims only (cases filed in our Auto program), and it will become the exclusive platform for all automobile subrogation claims by October 1, 2019.
Article in: April 2019 E-Bulletin

Upcoming Changes to Arbitration Privileges
April 12, 2019
As part of the Online Filing (OLF) upgrade to the Total Recovery Solution® (TRS®) platform effective October 1, 2019, AF will be assigning privileges for TRS to all existing arbitration users at all member companies.
Article in: April 2019 E-Bulletin

TRS and the Rules
April 12, 2019
AF has updated its Rules, noting TRS terminology and enhancements.
Article in: April 2019 E-Bulletin

Direct Filing – Three Paths to TRS
April 12, 2019
Learn more about how to file in TRS once the ability to submit an auto damage arbitration directly in TRS begins on April 29.
Article in: April 2019 E-Bulletin

Vehicle Technology and Damage Disputes – What’s Changing? What’s the Same?
April 12, 2019
Recent industry publications point to a technology shift in auto repairs, specifically in regard to smart technology in cars. Although vehicle technology is changing and repair costs increasing, the manner in which these damages disputes should be handled remains the same.
Article in: April 2019 E-Bulletin

Begin Your Transition to TRS Today!
March 07, 2019
The TRS platform is currently available for automobile subrogation arbitration program claims only (cases filed in our Auto program), and it will become the exclusive platform for all automobile subrogation claims by October 1, 2019.
Article in: March 2019 E-Bulletin

Video Evidence – What It Is and Isn't
March 07, 2019
The ability to upload and submit video evidence has been widely applauded by our membership, as it eliminates the need to schedule a date and time for a video conference in order to show the video to the arbitrator.
Article in: March 2019 E-Bulletin

Preserving Neutrality, Privacy, and Confidentiality
March 07, 2019
Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system. All decisions must be based solely on the arguments made in the contentions and the evidence submitted by the parties to avoid any perception of bias on the part of the arbitrator. An effort should also be made to keep confidential all information that could be used to personally identify someone in the process.
Article in: March 2019 E-Bulletin

NASP 2019 Subrogation Litigation: Skills & Management Conference
March 07, 2019
Omni Rancho Las Palmas Resort & Spa – Rancho Mirage, CA March 28–29
Article in: March 2019 E-Bulletin

Message from the President
February 11, 2019
Last year, Arbitration Forums (AF) celebrated 75 years of service to the insurance industry. We remain committed to extending that legacy of service as a member-driven and trusted technology solutions provider. With that in mind, we will be enhancing products and services throughout the year and beyond.
Article in: February 2019 E-Bulletin

Begin Your Transition to TRS® Today!
February 11, 2019
As you know, AF’s Online Filing (OLF) technology for all arbitration programs is being upgraded to the Total Recovery Solution® (TRS®) technology platform. It will become the exclusive platform for all automobile subrogation claims by October 1, 2019.
Article in: February 2019 E-Bulletin

NASP 2019 Subrogation Litigation: Skills & Management Conference
February 11, 2019
Omni Rancho Las Palmas Resort & Spa – Rancho Mirage, CA March 28–29
Article in: February 2019 E-Bulletin

Cases in Process to Be Removed after 365 Days of Inactivity
January 14, 2019
To help maintain the integrity of the data in our system, beginning this year, cases in process in Online Filing that have had no activity for 365 days will automatically be removed from the system.
Article in: January 2019 E-Bulletin

Kentucky PIP Arbitration
January 14, 2019
The Kentucky Insurance Arbitration Association (KIAA) was created by KRS 304.39-290 and mandates arbitration to resolve intercompany disputes arising from subrogation rights specific to but not limited to KRS 304.39-070. The KIAA’s Plan of Operation endorses Arbitration Forums, Inc. (AF) as an alternative forum.
Article in: January 2019 E-Bulletin

To Deny or to Uphold…
January 14, 2019
To deny or to uphold, that is the question. Did you know a no-coverage affirmative defense may receive an upheld ruling without a denial of coverage letter? Rule 2-4 in the AF Reference Guide states a denial of coverage letter is required to have a filing administratively closed.
Article in: January 2019 E-Bulletin

NASP 2019 Subrogation Litigation: Skills & Management Conference
January 14, 2019
Omni Rancho Las Palmas Resort & Spa – Rancho Mirage, CA March 28–29
Article in: January 2019 E-Bulletin

Direct Filing Coming to TRS in April 2019
December 20, 2018
Beginning April 29, 2019, members will have the option to file directly from TRS without pushing demands from E-Subro Hub.

Introducing Total Recovery Solution® (TRS®)
December 13, 2018
We are pleased to announce that AF’s online filing (OLF) technology for all arbitration programs is currently being upgraded to the Total Recovery Solution® (TRS®) technology platform.
Article in: December 2018 E-Bulletin

Damage Disputes Made Simple
December 13, 2018
This article is a second follow-up to our Damage Disputes from Both Perspectives webinar, which covered Rule 2-5 and how to present a damage dispute in a clear and concise manner.
Article in: December 2018 E-Bulletin

Submitting Statutes as Evidence
December 13, 2018
Submitting evidence is vital to supporting arguments raised in arbitration. Supporting evidence elevates arguments from a place of opinion to where the arbitrator will now consider the argument as fact.
Article in: December 2018 E-Bulletin

Policy Limits and Unknown Exposures? Request a Deferment
November 02, 2018
When an Applicant files arbitration seeking damages less than the Respondent’s policy limits, arbitration would have jurisdiction over this claim.
Article in: November 2018 E-Bulletin

Video Evidence File Size Limits
November 02, 2018
Video evidence files up to 40 MB can be submitted to OLF and TRS, unless submitted through AFClient 3.2, which has a current file size limit of 20 MB.
Article in: November 2018 E-Bulletin

NASP Celebrates 20 Years of Service!
November 02, 2018
AF congratulates the National Association of Subrogation Professionals (NASP) on celebrating its twentieth anniversary!
Article in: November 2018 E-Bulletin

NASP 2018 Annual Conference: Sentimental Subro Journey
November 02, 2018
Visit the NASP website to register, select an exhibit booth, make hotel reservations, and download conference brochures.
Article in: November 2018 E-Bulletin

AF’s Website Experiencing Intermittent Performance Issues
October 29, 2018
We are currently experiencing intermittent performance issues with the website. We apologize for any problems you may be having.

Damage Disputes from Both Perspectives
October 08, 2018
What’s the secret to prevailing in a damage dispute? The answer is... there isn’t one! Arbitration disputes have always centered on the premise that each company will both argue and support its case.
Article in: October 2018 E-Bulletin

System Maintenance, October 2018
October 08, 2018
AF's website will be unavailable from 10 PM Eastern on Friday, October 26, 2018, to 6 PM Eastern on Sunday, October 28, 2018.
Article in: October 2018 E-Bulletin

NASP 2018 Annual Conference: Sentimental Subro Journey
October 07, 2018
Visit the NASP website to register, select an exhibit booth, make hotel reservations, and download conference brochures.
Article in: October 2018 E-Bulletin

Video Evidence Submissions Coming September 23
September 11, 2018
We are excited to announce that the ability to submit video evidence in Online Filing will be available on September 23.
Article in: September 2018 E-Bulletin

System Maintenance, October 2018
September 11, 2018
AF's website will be unavailable from 10 PM Eastern on Friday, October 26, 2018, to 6 PM Eastern on Sunday, October 28, 2018.
Article in: September 2018 E-Bulletin

Clarifying "Missed Evidence" as a Clerical Error (Rule 4-2)
September 10, 2018
On rare occasion, the situation arises when an arbitrator expressly states that a specific evidence item "would have been helpful" or "was not submitted" when, in fact, it was properly listed as evidence and submitted by a party. In essence, the arbitrator "missed" the submitted evidence when reviewing the case.
Article in: September 2018 E-Bulletin

Respondents: Properly Support Prior Payments
September 10, 2018
When negotiating liability with adverse parties, respondents will often pay what they feel they owe, leaving the Applicant with an unpaid balance. To collect, Applicants will file the unpaid subrogation balance in arbitration.
Article in: September 2018 E-Bulletin

Expand Your Knowledge Today
September 10, 2018
Check out our online, instructor-led webinars.
Article in: September 2018 E-Bulletin

NASP 2018 Annual Conference: Sentimental Subro Journey
September 10, 2018
Visit the NASP website to register, select an exhibit booth, make hotel reservations, and download conference brochures.
Article in: September 2018 E-Bulletin

Arbitration Forums, Inc. Celebrates 75 Years of Member Service
September 10, 2018
AF has reached an exciting milestone, its Diamond Jubilee! This year is the 75th anniversary of providing our over 4,700 members with dedicated service and innovative, technology-based solutions.
Article in: September 2018 E-Bulletin

System Maintenance, October 2018
August 13, 2018
AF's website will be unavailable from 10 PM Eastern on Friday, October 26, 2018, to 6 PM Eastern on Sunday, October 28, 2018.
Article in: August 2018 E-Bulletin

Release of the Video Evidence Functionality Has Been Delayed
August 13, 2018
AF’s release of the video evidence functionality, originally forecasted for August 12, has been delayed.
Article in: August 2018 E-Bulletin

Expand Your Knowledge Today
August 13, 2018
Check out our online, instructor-led webinars.
Article in: August 2018 E-Bulletin

After the Decision: Can I Appeal?
August 13, 2018
The ability to appeal a decision is limited to the Property and Special Forums and must meet certain criteria.
Article in: August 2018 E-Bulletin

AF Launches New Arbitrator Testing Platform
July 05, 2018
We are pleased to announce that Arbitration Forums, Inc. (AF) has launched a new arbitrator testing platform!
Article in: July 2018 E-Bulletin

Learn How to Submit Video Evidence in Online Filing
July 05, 2018
AF is adding the ability for members to submit video evidence in Online Filing.
Article in: July 2018 E-Bulletin

Webinar – Damage Disputes from Both Perspectives
June 08, 2018
Explore damage disputes from the Applicant and Respondent perspectives in this 45-minute webinar.
Article in: June 2018 E-Bulletin

System Maintenance, July 2018
June 08, 2018
AF is scheduled to perform system maintenance and upgrades. As a result, AF's website will be unavailable from 10 PM Eastern on Friday, July 27, 2018, to 6 PM Eastern on Sunday, July 29, 2018.
Article in: June 2018 E-Bulletin

Video Evidence Submissions Coming in August
June 08, 2018
We are excited to announce that the ability to submit video evidence in Online Filing is coming in August, eliminating the need for a company representative to take the time to make a personal appearance to play the video evidence for the arbitrator.
Article in: June 2018 E-Bulletin

Webinar – Damage Disputes from Both Perspectives
June 08, 2018
Explore damage disputes from the Applicant and Respondent perspectives in this 45-minute webinar.
Article in: July 2018 E-Bulletin

System Maintenance, July 2018
June 08, 2018
AF is scheduled to perform system maintenance and upgrades. As a result, AF's website will be unavailable from 10 PM Eastern on Friday, July 27, 2018, to 6 PM Eastern on Sunday, July 29, 2018.
Article in: July 2018 E-Bulletin

System Maintenance, July 2018
May 21, 2018
AF's website will be unavailable from 10 PM Eastern on Friday, July 27, 2018, to 6 PM Eastern on Sunday, July 29, 2018
Article in: May 2018 E-Bulletin

Final Reminder: New Arbitrator Testing Platform Coming Soon
May 21, 2018
Any users who are in the process of testing to become an arbitrator have until June 1, 2018 to complete unfinished tests in the current platform
Article in: May 2018 E-Bulletin

Exciting Changes Coming to AF Reporting in 2018
May 21, 2018
This year, AF is beginning the migration of current reports into a more robust reporting platform
Article in: May 2018 E-Bulletin

Video Evidence is Coming to Online Filing This Summer
May 21, 2018
We are excited to announce that later this summer, we will be offering members the ability to submit video evidence in Online Filing
Article in: May 2018 E-Bulletin

Getting Help with Unpaid Awards
May 21, 2018
Learn the steps to request help with unpaid awards
Article in: May 2018 E-Bulletin

Improving the Member Experience
May 21, 2018
Your feedback helps us provide you with exceptional service
Article in: May 2018 E-Bulletin

System Maintenance, July 2018
April 27, 2018
AF is scheduled to perform system maintenance and upgrades. As a result, AF's website will be unavailable from 10 PM Eastern on Friday, July 27, 2018, to 6 PM Eastern on Sunday, July 29, 2018.

Liability Admitted? Remember to Enter 100 Percent
April 16, 2018
We often see cases where the Respondent concedes liability, noting “liability admitted” or “liability not disputed” in his or her contentions.
Article in: April 2018 E-Bulletin

Reminder: New Arbitrator Testing Platform Coming Soon
April 16, 2018
Arbitration Forums, Inc. will be transitioning to a new arbitrator testing platform. Remember to complete unfinished and/or outstanding tests in the current platform by May 4, 2018.
Article in: April 2018 E-Bulletin

Coming Soon – New Arbitrator Testing Platform
March 21, 2018
Arbitration Forums, Inc. will be transitioning to a new arbitrator testing platform in the second quarter of 2018. Get more details on how to transition to the new platform.
Article in: February 2018 E-Bulletin

Reminder: New Arbitrator Testing Platform Coming Soon
March 13, 2018
Arbitration Forums, Inc. will be transitioning to a new arbitrator testing platform in the second quarter of 2018. Get more details on how to transition to the new platform.
Article in: March 2018 E-Bulletin

NASP 2018 Subrogation Litigation:
February 21, 2018
Don’t Miss It!
Article in: February 2018 E-Bulletin

Re-asserting Affirmative Defenses
February 21, 2018
Read why it is so important for responding parties to revisit the case and re-assert the affirmative defense when warranted.
Article in: February 2018 E-Bulletin

Training Opportunities
February 21, 2018
These interactive, instructor-led Webinars offer valuable information on presenting an effective case, and key arbitration rules and terms.
Article in: February 2018 E-Bulletin

Listing Evidence
January 18, 2018
When preparing evidence for arbitration, have you ever wondered about the exact meaning of Rule 3-5, item (c), which says that the arbitrator may only consider evidence listed? The intent of this rule is to have parties clearly identify the type of evidence they plan to submit in order for consideration. Learn how to best describe your evidence to ensure it is considered.
Article in: January 2018 E-Bulletin

For Third Year in a Row, AF Named One of America’s 100 Best Adoption-Friendly Workplaces
November 29, 2017
AF has been recognized for its employee adoption benefits by the Dave Thomas Foundation for Adoption.

AF Is a Tampa Bay Times Top Workplace in 2017
November 29, 2017
AF is proud to be recognized as a Tampa Bay Times Top Workplace in 2017.

Thank You to Our Members
November 09, 2017
At this time and throughout the year, we are thankful for you and your continued support.
Article in: November 2017 E-Bulletin

New Reporting Tool Coming Soon
November 09, 2017
In preparation for the upcoming launch of Arbitration Forums, Inc. (AF)’s new reporting tool, available in the first quarter of 2018, changes are being made to the Reports menu on our website.
Article in: November 2017 E-Bulletin

Updates to the User Login Screen
November 09, 2017
As part of AF’s work to continuously improve the member experience and the security of our systems, we will soon be moving to a new user authentication standard.
Article in: November 2017 E-Bulletin

Evidence Considerations: Police Reports
November 09, 2017
If the police responded to the scene of an accident, in most cases, the police report will be viewed as a very persuasive piece of evidence. That report could be a vital piece of evidence in either proving or refuting liability.
Article in: November 2017 E-Bulletin

Tutorials Available at NO COST
November 09, 2017
Did you know that AF offers online video training tutorials for members at NO COST?
Article in: November 2017 E-Bulletin

Evidence Considerations: Detailed Statements
October 19, 2017
When gathering evidence for your case, do not overlook the necessity of taking detailed statements from all the involved parties. It is just as important to take a statement from the adverse party as it is to take one from your own insured.
Article in: October 2017 E-Bulletin

Electronic Proofs of Damage in Arbitration
October 19, 2017
Many members have reduced costs by replacing paper transactions with electronic methods, for example, by replacing paper draft payments with electronic payments. We have been educating our member arbitrators to accept electronic proofs of payment as proof of damages.
Article in: October 2017 E-Bulletin

Coming Soon…
October 19, 2017
Guess what AF is doing? We have begun work on updating our certification/testing website! Our goal is to improve our members’ experience during the certification and testing process. Look out for more information and details coming to an E-Bulletin near you!
Article in: October 2017 E-Bulletin

NASP 2017 Annual Conference—Deep in the Heart of Subro
October 19, 2017
November 5‒8, 2017 JW Marriott ‒ Austin, TX
Article in: October 2017 E-Bulletin

Evidence Considerations
September 14, 2017
Evidence is the key to prevailing in arbitration. As a front-line claims handler, you have the greatest opportunity to investigate and gather persuasive evidence should your claim later be brought into a subrogation or arbitration situation. With that in mind, AF has created a series of articles with tips and suggestions to help you focus your investigation on important elements that may prove to be essential in building a compelling case of liability and/or damages. This month’s article focuses on scene photographs.
Article in: September 2017 E-Bulletin

What to Consider When TPAs Are Involved
September 14, 2017
It can be confusing for the Applicant and Respondent companies when there is a TPA involved. Here are a few important guidelines to remember.
Article in: September 2017 E-Bulletin

Mandatory IL Auto Arbitration Repealed
September 14, 2017
On August 25, it was announced that the Illinois Insurance Code has been amended by repealing Section 143.24d. The Act takes effect “upon becoming law.”
Article in: September 2017 E-Bulletin

Product Liability Claim Filed Correctly?
September 14, 2017
Not all product liability claims are the same. If the Applicant seeks recovery of a personal or commercial automobile damage subrogation or self-insured automobile damage claim, the Auto forum is the appropriate forum with jurisdiction.
Article in: September 2017 E-Bulletin

Change to Compatibility View Settings in Internet Explorer
September 14, 2017
AF no longer requires arbfile.org to be included in the Compatibility View Settings in Internet Explorer.
Article in: September 2017 E-Bulletin

NASP 2017 Annual Conference—Deep in the Heart of Subro
September 14, 2017
November 5‒8, 2017 JW Marriott ‒ Austin, TX
Article in: September 2017 E-Bulletin

Multiple Exposures and Policy Limits: Consider the Options
August 10, 2017
Imagine you are handling a liability claim for a multi-car rear end collision, and your insured's Property Damage policy limits are $10,000.
Article in: August 2017 E-Bulletin

Clerical Error Update
August 10, 2017
AF is always listening to our members regarding our products and services, making sure they provide the highest possible quality and member satisfaction.
Article in: August 2017 E-Bulletin

Can Construction Defect Cases Be Heard with AF?
August 10, 2017
Construction defect cases can be rather complex and involve multiple parties.
Article in: August 2017 E-Bulletin

Deferment Needed? Don't Forget the Evidence
June 03, 2017
A deferment is a postponement on the hearing of a case for one year from the date of filing.
Article in: June 2017 E-Bulletin

Are Administrative Requests Becoming Obsolete?
June 02, 2017
The Administrative Requests section in AF's online filing application (OLF) includes specific requests that a party may make, including accepting policy limits, requesting a deferment, personally appearing, and requesting the return of physical evidence.
Article in: June 2017 E-Bulletin

Clerical Error Update
June 01, 2017
AF is always listening to our members regarding our products and services, making sure they provide the highest possible quality and member satisfaction.
Article in: June 2017 E-Bulletin

Training Opportunities
May 03, 2017
Whether you are filing for the first time or want a refresher course, these interactive, instructor-led webinars offer valuable information on filing and responding to claims.
Article in: May 2017 E-Bulletin

Clerical Error Update
May 02, 2017
AF is always listening to our members regarding our products and services, making sure they provide the highest possible quality and member satisfaction.
Article in: May 2017 E-Bulletin

Password Use and Reuse
May 01, 2017
AF will be increasing the number of passwords that must be used before a password can be reused
Article in: May 2017 E-Bulletin

Don't Miss It! NASP Subrogation Litigation: Skills and Management Conference
February 05, 2017
Omni Montelucia Resort — Scottsdale, AZ
Article in: February 2017 E-Bulletin

Training Opportunities
February 04, 2017
Whether you are filing for the first time or want a refresher course, these interactive, instructor-led webinars offer valuable information on filing and responding to claims.
Article in: February 2017 E-Bulletin

Damage Disputes from Both Perspectives
February 03, 2017
We recently offered a webinar covering damage disputes from both the Applicant and Respondent perspectives.
Article in: February 2017 E-Bulletin

Clarifying "Missed Evidence" as a Clerical Error (Rule 4-2)
February 02, 2017
On rare occasion, the situation arises when an arbitrator expressly states that a specific evidence item "would have been helpful" or "was not submitted" when, in fact, it was properly listed as evidence and submitted by a party. In essence, the arbitrator "missed" the submitted evidence when reviewing the case.
Article in: February 2017 E-Bulletin

System Maintenance, March 2017
February 01, 2017
AF is scheduled to perform system maintenance and upgrades.
Article in: February 2017 E-Bulletin