Arbitrator Resources

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Arbitrator Help Desk

For live, one-on-one assistance, contact us at 1-866-977-3434 or

AF provides resources to help our arbitrators be successful in their service to the insurance industry and maintain our members continued confidence in the arbitration process.

Guides, Job Aids, and Other Resources

Decision Entry

Damage Disputes

Policy Limits

Post-Decision Inquiries

Prior Payments



Our Webinars are designed to help you develop the skills needed to evaluate a case, render a decision, and more importantly, provide a clear analysis of the evidence that influenced your decision.

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Quality Decisions

For arbitrators who will resolve disputes in our Auto forums. Sign up >>>

For arbitrators who will resolve disputes in our Med Pay, PIP, and Property forums. Sign up >>

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Quality Decisions: Special Forum

For arbitrators who will exclusively resolve disputes filed in our Special Arbitration forum.
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Online Tutorials

  •  (6.5 minutes) - defines affirmative defense, identifies affirmative defense issues, and outlines the process to properly hear an affirmative defense issue.
  •  (9.5 minutes) - identifies potential coverage arguments, explains difference between coverage argument and jurisdiction objection, and defines the requirements for a successful affirmative defense based on a denial of coverage.
  •  (13 minutes) - Covers common issues that arise with damage disputes and arbitrator considerations for effectively handling them. These issues include: Adverse and Recovering Party misuse of TRS, recognition of a damages argument (comparison/contrast examples), Recovering Party deductible claimed twice, and showing the math on reduced damage decisions. 
  •  (8.5 minutes) - reviews the principles involved in writing a clear, concise and case-specific arbitration decision.
  •  (7 minutes) - discusses the identification of a deferment, explains valid deferment requests, and identifies reasons to reject a deferment request.
  •  (7.5 minutes) - discusses an arbitrator's ethical obligations when hearing cases and identifies cases an arbitrator should not hear.
  •  (7 minutes) - explains the difference between Contentions and Evidence, identifies common types of evidence, evaluates the usefulness of evidence, and discusses rendering a decision based on the evidence.
  •  (8 minutes) - reviews how to identify proof that a prior payment was actually accepted, which means it was cashed; entering a decision when a prior payment was accepted and cashed; and entering a decision when the liability assessment creates an award less than the prior payment that was accepted and cashed.
  •  (4 minutes) - guides you through the process of navigating an online case.
  •  (7 minutes) - discusses how to access the decision management page, provides description of the decision entry fields, and covers how to enter an accurate decision.
  •  (18 minutes) - reviews the hearing and decision review/approval process.