Applying to Become an Arbitrator

Step 1: Confirm Your Eligibility and Submit Your Registration Form

Read the   eligibility criteria. If qualified, submit a completed Arbitrator Registration Form.
  • Allow 5-7 business days for processing your registration form.
  • You will receive a separate email that includes a link to the required exam(s). Please save the email for future reference.
  • If you do not receive a message confirming that your form has been accepted after allowing 5-7 business days processing time, please contact Member Services at 1-866-977-3434 or submit an inquiry through the Member Support Portal (please select “Arbitrator Support” in the Service Offering field).

Step 2: Testing and Training

Arbitrator candidates must complete all required testing/training as soon as possible for the program(s) they will hear cases in as stated in the onboarding confirmation email. A link to AF’s arbitrator testing site is provided in the registration email as well as the specific exams that must be completed based on the candidate’s registration form. Advance preparation is not necessary, however, AF’s Rules and the Reference Guide to Arbitrations Forums' Agreements and Rules are available as resources, if needed.

Once you have submitted the required Arbitrator Registration Form and it is processed, you will receive an email with further instructions.

As part of the testing requirements, you will be provided with a login to AF’s arbitrator testing site. This login is used solely for testing purposes and cannot be used to access AF’s website or arbitrator functions. First time users will click “Forgot Password” to create a password.
 
Once you access AF’s arbitrator testing site, you will be automatically enrolled in the course for your desired program (Auto, Property, etc.). Course completion includes passing a claims knowledge exam with a score of 80% or higher. Once achieved, additional courses will appear under the “My Courses” section within 24 hours for you to complete. Please log back into AF’s arbitrator testing site to complete all remaining course activities listed. 

You may attempt to take the exams three times. After the third failed attempt, allow six months before re-attempting the exam.

After you successfully complete the required training and testing, you will be an arbitrator. Congratulations! Your Member Relations Field Arbitration Manager (MRF) will contact you within 7-10 days about hearing your first cases.