Arbitrator candidates must complete all required testing/training for the program(s) they will hear cases in as stated in the onboarding confirmation email. A link to AF's arbitrator testing site
is provided in the arbitrator profile registration email as well as the specific claims knowledge exam that must be completed based on the candidate's profile entries. Advance preparation is not necessary; however, AF's Rules
and the Reference Guide to Arbitration Forums' Agreements and Rules
are available as resources, if needed.
You may attempt to take the exams three times. After the third failed attempt, allow three months before re-attempting the exam.
Depending on the program(s) you will hear cases in, arbitrator candidates also need to complete one of AF's Quality Decisions training Webinars and pass the associated quiz with a score of 80% or more. We offer two versions of the quality decisions training Webinar, based on the types of cases you will hear. Please look closely at the link descriptions and choose the webinar that applies to you: Quality Decisions for Auto, PIP, and Med Pay (TRS)
and Quality Decisions in Online Filing (OLF) for Property or NY PIP cases
. A link to the required Webinar's schedule is included on the testing site.
Completing the exam and training can be done in any order.
After you successfully complete the required testing and training, you will be an arbitrator. Congratulations! Your Member Relations Field Arbitration Manager (MRF) will contact you within 7-10 days about hearing your first dockets.