Reference Guide
- Rule 2-1 – Added clarification regarding feature damages sought and rebuttal evidence (p. 38)
- Rule 2-5 – Added clarification related to prior payments (p. 47)
- Rule 3-1 – Added a note regarding global email addresses (p. 58)
- Revised first paragraph to align with Rule 2-4 (p. 32)
- Revised Shared Evidence section for consistency with Rule 2-1 (p. 38)
- Revised first paragraph for clarity (p. 39)
- Added further information relating to Total Loss vs. Repair disputes (p. 42)
- Added third example to Scenario 1 that explains how to enter credit when the proven cashed payment is more than the amount alleged by the responding company (p. 45)
- Added further explanation regarding double-dip payment credits (p. 47)