April 2022 E-Bulletin

This month's E-Bulletin topics include:

  1. Quality Reviews: Insights for Filers and Responders
  2. Reminder: AF Will Discontinue Support for Internet Explorer in June 2022
  3. May System Maintenance

Quality Reviews: Insights for Filers and Responders

As previously communicated, AF implemented a quarterly assessment process. The process is intended to measure the overall quality produced by our membership and to provide AF feedback on our efforts to partner with our membership to improve experiences.

We have completed the first quarter Quality Review for 2022. The review showed a slight overall improvement for filers and a slight decline for responders. Below are opportunities for filers and responders.

Filer Insights:
One of the most important sections of a filing is the liability arguments. The liability arguments are where you want to make concise and precise arguments regarding the facts of the loss and responder’s negligence. The use of templates and jargon sentences that lack specifics to the disputed claim are not preferred. Lengthy and redundant liability or damage dispute arguments are not beneficial.

In addition, when a responding party accepts 100% liability, the arbitrator receives a banner stating liability has been accepted and the arbitrator may proceed to the damages section. Filers’ damage dispute arguments in the liability section have the possibility of not being considered in those cases. Look in the Feature Workflow Step under Company-Paid Damages for the Damages Justification/Dispute Rebuttal section to enter filer damage dispute arguments. The damage rebuttal section is an appropriate spot for additional information refuting a new or particular damage dispute.    
  
Screenshot of the Company-Paid Damages module

Responder Insights:
The AF Reference Guide is a good place to do an overall review of AF’s Rule 4-1. The AF Reference Guide states: “The filing company does not prevail simply because no answer is submitted.” The key words in this sentence are “no answer is submitted.” The usage of Rule 4-1 No Default Judgment arguments as a responder’s liability answer is not necessarily supported. Why? Because you are “answering” the filing when you enter any information and then submit.  AF recommends a responding company enter their liability arguments and their conclusion regarding liability when answering a filing. For more information on Rule 4-1, please read page 60 of the AF Reference Guide.  
 
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Reminder: AF Will Discontinue Support for Internet Explorer in June 2022

As a reminder, Arbitration Forums will no longer support the Internet Explorer browser for its products and services after June 15, 2022. For the best experience when browsing the Arbitration Forums website or using our applications, users should transition to a modern web browser, such as Google Chrome or Microsoft Edge. 

If you need assistance, please reach out to your company’s technical support staff.
 
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May System Maintenance

The system maintenance that Arbitration Forums, Inc. (AF) was originally scheduled to perform in March has been rescheduled to May 13-16. As a result, AF’s website will be unavailable from 9:00 PM ET on Friday, May 13, 2022, through 5 AM ET on Monday, May 16, 2022. 

We apologize for any inconvenience this may cause your organization and appreciate your continued support as we work to enhance our products and services.
 
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