November 2017 E-Bulletin

This month's E-Bulletin topics include:

  1. Thank You to Our Members
  2. New Reporting Tool Coming Soon
  3. Updates to the User Login Screen
  4. Evidence Considerations: Police Reports
  5. Tutorials Available at NO COST

Thank You to Our Members

Thank You to Our Members
At this time and throughout the year, we are thankful for you and your continued support. Our mission is to effectively and efficiently serve your recovery and resolution needs. We appreciate your feedback and the opportunity to improve our processes and services to better meet those needs.
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New Reporting Tool Coming Soon

In preparation for the upcoming launch of Arbitration Forums, Inc. (AF)’s new reporting tool, available in the first quarter of 2018, changes are being made to the Reports menu on our website.

Effective Monday, November 13, members will see the following change to the current Reports menu located at the top-right corner of our website homepage. Access to the current reporting directory will not change.

Screenshot of the Reporting menu
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Updates to the User Login Screen

As part of AF’s work to continuously improve the member experience and the security of our systems, we will soon be moving to a new user authentication standard. Member companies that manage their users on the AF website and use the AF login will see a new login screen.

Users will continue to use their existing login IDs and passwords.
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Evidence Considerations: Police Reports

Part 3 of the Evidence Considerations Series

Image of a witness statementIf the police responded to the scene of an accident, in most cases, the police report will be viewed as a very persuasive piece of evidence. That report could be a vital piece of evidence in either proving or refuting liability.

If the report is favorable to your case, you will certainly want to include a copy of it in your file and draw attention to the key points that are helpful to your position. If the report is adverse to your case, a thorough adjuster may be able to discredit the findings by pointing out deficiencies such as:
  • Did the officer witness the accident or speak to others who did?
  • Did the officer use physical or otherwise independent evidence to reach his or her liability opinion?
  • Did the officer’s report include statements from the involved drivers?

If the report did not include your insured’s version of the loss, your insured may contact the police department and file an amendment or supplement to the report.
 
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Tutorials Available at NO COST

Image of a business woman reviewing papers at her deskDid you know that AF offers online video training tutorials for members at NO COST?

These tutorials are self-paced, so you can pause and rewind sections at your convenience. Each one provides members meaningful and relevant training on the various intercompany arbitration forums and processes to ensure your success and satisfaction.

See the tutorials currently available.
 
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