September 2016 E-Bulletin

This month's E-Bulletin topics include:

  1. Password Change Interval Enhancement
  2. Is Arbitration Mandatory?
  3. Additional Alpha Character Added to California Automobile Docket Numbers
  4. Member Testimonials
  5. NASP 2016 Annual Conference — The Summit of Subrogation: Climbing to New Heights

Password Change Interval Enhancement

Password SecurityTo improve the security of AF's website and member data that is submitted with an E-Subro Hub demand and arbitration filing, AF has enhanced its password change interval options to 30, 60, and 90 days. The three interval options provide member companies flexibility to adhere to their company's internal password security policy, if less than AF's maximum of 90 days. If you have questions about your company's password security policy, please contact your security administrator.

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Is Arbitration Mandatory?

If you file intercompany arbitration because arbitration is mandatory by statute and AF is designated as the administrator, remember to include this in your contentions and submit evidence to support the position (e.g., statute). This will help ensure the correct decision is rendered by the arbitrator, should the responding company assert an affirmative defense regarding it not being signatory to the applicable AF Agreement or that mandatory arbitration does not apply to the claim.

Review the states where arbitration is mandatory and AF is designated as the administrator.

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Additional Alpha Character Added to California Automobile Docket Numbers

Training and DevelopmentDocket numbers assigned to automobile claims that are filed for the state of California within Arbitration Forums, Inc. (AF)'s Online Filing System may soon include a second alpha character. This change will accommodate the expected growth in AF's automobile arbitration program.

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Member Testimonials

FeedbackWe recently received the following member testimonials regarding decision quality:

"Even though I disagree with some of the reasons for the decision, it was very detailed in explaining why the arbitrator decided what she did. Instead of just saying, 'Proved damages' or 'Proved reduction of damages' she actually explained why she made the decision that she made. Regardless if I agree or not, she explained it. That's good."

"Well thought out and written decision. Excellent!"

"Just the fact that you can tell the arbitrator reviewed everything, all the evidence, and based her decision on that. The write-up and everything is very clear as to why the decision was made the way it is. It's a very good decision."

Our member arbitrators continue to render quality decisions that address all arguments and provide a detailed analysis of the evidence to explain their rationale.

AF sincerely appreciates our member arbitrators' efforts in helping AF provide effective and efficient products and services to our membership. AF is also thankful to our members for taking the time to provide feedback and recognize these efforts.

Do you have feedback you'd like to share with us? Let us know at

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NASP 2016 Annual Conference — The Summit of Subrogation: Climbing to New Heights

NASP conference brochureOctober 23—26, 2016

The Broadmoor — Colorado Springs, CO

Be sure to visit us at Booth #109 or attend one of our sessions, "Secrets of Savvy Case Presentation for Applicants" or "Technology Solutions That Will Shape Tomorrow"!

Visit the NASP Web site to register, select an exhibit booth, make hotel reservations, and download conference brochures.

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