Member Testimonials

FeedbackWe recently received the following member testimonials regarding decision quality:

"It looks like all evidence I provided was considered properly in comparison with my contention. The decision clearly outlined and itemized well, so the panelist gave a good understanding of how she came to her decision."

"This is one of the most thorough arbitration decisions I have seen in some time. The arbitrator explained exactly how she came to the decision. A very complete decision!"

"She was very detailed in the reasons why she decided the way she did. I know that they already have the questions that they're supposed to answer, but she actually pointed to, 'your driver admitted to this...' and 'your driver said this....' She was very thorough."

Our member arbitrators continue to render quality decisions that address all arguments and provide a detailed analysis of the evidence to explain their rationale.

AF sincerely appreciates our member arbitrators' efforts in helping AF provide effective and efficient products and services to our membership. AF is also thankful to our members for taking the time to provide feedback and recognize these efforts.

Do you have feedback you'd like to share with us? Let us know at

Article published in: October 2016 E-Bulletin