Improving the Member Experience

FeedbackOur member arbitrators continue to render quality decisions that address all arguments and provide a detailed analysis of the evidence to explain their rationale.

The following member testimonials were recently received:

"She reviewed all of the evidence and made the right decision. Not that it was in my favor, it was just the right decision."

"I think the arbitrator did a good job of actually reviewing the evidence that I presented, and she had a good summary for that information. I was happy with the decision on this one."

"The explanation was well justified and made sense. That's about all we can ask for."

AF sincerely appreciates our member arbitrators' efforts in helping AF provide effective and efficient products and services to our membership. AF is also thankful to our members for taking the time to provide feedback and recognize these efforts.

Do you have feedback you'd like to share with us? Let us know at

Article published in: May 2016 E-Bulletin