March 2016 E-Bulletin

This month's E-Bulletin topics include:

  1. Prior Payment Made? Too Late to Raise Post-Decision
  2. Serving the Needs of Our Membership
  3. Training Opportunities

Prior Payment Made? Too Late to Raise Post-Decision

AF's Online Filing system includes prompts for both the Applicant and Respondent to enter any prior payment made. Regrettably, these entries can be overlooked by the parties, causing awards that are greater than what is actually owed. While the Applicant may not demand payment of the full award (assuming the prior payment was received/cashed), we receive many post-decision inquiries asking us to amend the award to reflect the correct amount owed. Such corrections will not be made post-decision if the parties did not enter the payment amounts and/or submit proof that the payment had been received/cashed.

Help ensure you receive correct awards on your cases and enter any prior payments made. This includes payments to the Applicant as well as payments of the deductible to the Applicant's insured. Payment of any out-of-pocket expenses or other damages not sought in the filing should not be entered, as they are outside of AF's jurisdiction.

Incident Information

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Serving the Needs of Our Membership

Image of an employee in a call centerAF is a membership-driven organization and exists solely to effectively and efficiently serve our members' recovery and resolution needs. Responding to membership inquiries, promptly and accurately, is part of the high-quality services we provide.

On occasion, we receive calls from insureds, referred to us by their insurer member, wishing to discuss the arbitration decision on their claim. When these calls are received, our staff refers the insured back to his/her insurer; we do not discuss the case or decision. The insured is not a party to the intercompany dispute, and how the insurer wishes to handle the insured's claim is solely at the insurer's discretion.

We ask that insureds not be directed to call AF to discuss a case or decision. Thank you for your support.

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Training Opportunities

Training and DevelopmentWhether you are filing for the first time or want a refresher course, these interactive, instructor-led Webinars offer valuable information on filing and responding to claims. Sign up today on the AF Web site!

Key Arbitration Rules and Terms
Mar. 31, 11 AM EST

Upon completion of this Webinar, learners will be able to better explain and apply the key rules and terms of AF's intercompany arbitration programs.

Writing Effective Contentions (Filing Company)
Mar. 25, 11 AM EST

Develop the skills you need to prepare an effective case by learning how to write an introductory statement, body, and closing statement, and discover how to use the "linking" technique to support each allegation with specific evidence. An activity is included to provide learners with the opportunity to apply the content discussed.

Writing Effective Contentions (Responder Company)
Mar. 25, 2 PM EST

Develop the skills you need to effectively respond to a filing by learning how to write an introductory statement, body, and closing statement, and discover how to use the "linking" technique to support each allegation made with specific evidence. This Webinar also includes discussion on affirmative defenses and disputing damages.

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