Improving the Member Experience

FeedbackOur member arbitrators continue to render quality decisions that address all arguments and provide a detailed analysis of the evidence to explain their rationale.

The following member testimonials were recently received:

"I think the arbitrator did a nice job explaining the thought process behind the decision."

"I thought the arbitrator listened thoughtfully to both sides. It was well-written. Her decision was logical."

"I think it's a good system. What's nice is both sides put in their evidence; it's reviewed; and you get a decision. It's easy. It's clean. It's efficient."

AF sincerely appreciates our member arbitrators' efforts in helping AF provide effective and efficient products and services to our membership. AF is also thankful to our members for taking the time to provide feedback and recognize these efforts.

Do you have feedback you'd like to share with us? Let us know at

Article published in: February 2016 E-Bulletin