Improving the Member Experience


Our member arbitrators continue to render quality decisions that address all arguments and provide a detailed analysis of the evidence to explain their rationale.

The following member testimonials were recently received:

"The decision was fairly detailed. It had clear explanations of how the arbitrator came to the decision."
"The explanation as to why she decided the way she did was very detailed. She also noted what additional evidence could have been beneficial to our party."

AF sincerely appreciates our member arbitrators' efforts in helping AF provide effective and efficient products and services to our membership. AF is also thankful to our members for taking the time to provide feedback and recognize these efforts.

Do you have feedback you'd like to share with us? Let us know at

Article published in: August 2015 E-Bulletin