August 2015 E-Bulletin

This month's E-Bulletin topics include:

  1. Reminder: System Maintenance This Weekend
  2. Coming Soon — System Announcements
  3. The Latest Paperless Initiative: Electronic Billing Statements
  4. E-Subro Hub Reduces Subrogation Costs and Increases Productivity
  5. Improving the Member Experience

Reminder: System Maintenance This Weekend

Image of tools over a cloud

AF is scheduled to perform system maintenance and upgrades. As a result, AF's Web site will be unavailable from 8 PM Eastern on Friday, August 14, 2015 to 10 PM Eastern on Sunday, August 16, 2015.

We apologize for any inconvenience this may cause our members. AF is committed to continuously enhancing our products and services. We thank you for your continued support.

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Coming Soon — System Announcements

Coming Soon

AF will soon be releasing the new system announcement enhancement. This enhancement will alert users to new product features and functionality or other critical, time-sensitive communications such as:

  • System maintenance
  • Program or rule changes
  • Product enhancements
  • Disaster preparation/recovery

Announcements may be displayed to all users, Online Filing users, E-Subro Hub users, or arbitrators. Members will also have the ability to see past announcements for up to one year.

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The Latest Paperless Initiative: Electronic Billing Statements

Image of a laptop

To increase efficiencies and decrease our carbon footprint, AF has moved many arbitration and subrogation processes online over the last several years, significantly decreasing the amount of paper sent and received. Our latest efforts in 2015 are E-Statements, electronic billing statements that members retrieve from the AF Web site.

Notices are sent via email with a secure link where members may retrieve their electronic statements as a Portable Document Format (PDF), an Excel spreadsheet (XLS), or comma-separated values (CSV).

AF has made significant progress toward transitioning our membership to electronic statements for billable arbitration transactions. To date, 370 members are using electronic statements for billable arbitration transactions, representing 98.3% of AF's billing.

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E-Subro Hub Reduces Subrogation Costs and Increases Productivity

In 2014, members issued over 1.2 million demands worth $5 billion through E-Subro Hub. It is the insurance industry standard for sending and receiving subrogation demands.

E-Subro Hub logo

With an easy-to-use interface, this Web-based system enables online communication and negotiation, eliminating costly subrogation-related printing, copying, mailing, and scanning expenses on outbound and inbound demands.

Benefits of E-Subro Hub

  • Reduces recovery cycle times up to 40%.
  • When necessary, subrogation demands may be moved into arbitration with a click of a button.
  • Includes Third Party Administrator (TPA) functionality.
  • Includes Team Management functionality, so member supervisors may manage their team's productivity more efficiently.

Best of all, it's available to members at NO COST! There are no start-up or transactional fees.

If your company isn't already realizing the great benefits that E-Subro Hub offers, please visit our E-Subro Hub page or call us at 1-866-ESUBRO1 (378-2761) to get started today!

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Improving the Member Experience

Feedback

Our member arbitrators continue to render quality decisions that address all arguments and provide a detailed analysis of the evidence to explain their rationale.

The following member testimonials were recently received:

"The decision was fairly detailed. It had clear explanations of how the arbitrator came to the decision."
"The explanation as to why she decided the way she did was very detailed. She also noted what additional evidence could have been beneficial to our party."

AF sincerely appreciates our member arbitrators' efforts in helping AF provide effective and efficient products and services to our membership. AF is also thankful to our members for taking the time to provide feedback and recognize these efforts.

Do you have feedback you'd like to share with us? Let us know at memberfeedback@arbfile.org.

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