TRS® Resources

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PIP and Med Pay Previews

See a preview of PIP and Med Pay in TRS before its release in December at one of our live demos. Sign up on our Webinars page.
PIP and Medical Payment Arbitration in Total Recovery Solution® (TRS®) (December 14, 2020) – On Monday, December 14, AF will introduce enhanced functionality to allow the filing of new PIP and Medical Payment (Med Pay) coverages within Total Recovery Solution® (TRS®). Note: Does not include NY PIP. By filing these coverages in TRS, members will benefit from reduced cycle time and improved decision quality. To ensure a seamless transition for our members, filing PIP and Med Pay in TRS is recommended, with the Online Filing (OLF) platform still available for use.


TRS is a work-in-progress; these resources are based on its current state of development.

For Recovering and Adverse Parties

 Guides and Helpful Tips

video icon Recorded Demos

  • PIP/Med Pay  (5:10) — Reviews the differences between the Auto, PIP, and Med Pay forums (does not include NY PIP). (Published 11/4/2020)
  •  (23:24) — Reviews the Filing workflow for TRS. (Published 2/4/2020)
  • PIP/Med Pay  (17:05) — Reviews the Filing workflow for TRS for a medical payment case. (Published 10/23/2020)
  • PIP/Med Pay  (21:32) — Reviews how to file a PIP case in TRS. (Published 11/4/2020)
  •  (7:36) — Reviews the primary-excess coverage functionality. (Published 6/8/2018)
  •  (11:48) — Demonstrates how to file arbitration in TRS against a company that is non-signatory to the automobile subrogation arbitration agreement. (Published 12/13/2019)
  •  (1:43) — Reviews how to file a PDI in TRS. (Published 11/18/2020)
  •  (2:23) — Reviews how to join an existing case when TRS finds a case that appears to be a duplicate of the case you are trying to submit. (Published 4/15/2020)
  •  (22:52) — Reviews the Responding workflow for cases with and without counterclaims. (Published 3/4/2020)
  • PIP/Med Pay  (17:55) — Reviews the Responding workflow for medical payment cases with and without counterclaims. (Published 10/23/2020)
  • PIP/Med Pay  (24:18) — Reviews the Responding workflow for PIP cases (does not include New York PIP). (Published 11/18/2020)
  •  (25:00) — Covers the steps to add, edit, delete, and withdraw a deferment, as well as to challenge the deferment or assert an exclusion against the deferred filing as the adverse party. (Published 9/19/2019)
  •  (10:28) — Reviews submitting evidence to TRS using AFClient. (Published 5/21/2019)
  •  (3:03) — Reviews submitting video evidence and adding bookmarks. (Published 8/15/2018)
  •  (3:43) — Reviews revisits in TRS. (Published 3/10/2020)
  •  (5:35) — Provides an overview of the TRS Worklist, filtering options, and the different views available. (Published 3/24/2020)
  •  (8:29) — Reviews requesting a three-person panel and/or personal appearance in TRS. (Published 1/10/2019)
  •  (9:28) — Reviews the steps to complete to submit a post-decision issue regarding policy limits or denial of coverage (Rule 3-9), a clerical or jurisdictional error (Rule 4-2), or a delinquent award pay notification (Rule 5-2). (Published 5/30/2019)
  •  (2:56) — Reviews how to remove a party if the party was wrongly named on the case. (Published 6/25/2020)
  •  (4:51) — Reviews how to file a supplement after the case has been heard. (Published 10/15/2020)
  •  (7:14) — Reviews how to respond to and dispute the supplement damages paid. (Published 10/15/2020)
  •  (6:07) — Reviews how to view a decision in TRS once it is published and where to find details of the findings. (Published 10/12/2020) 
  •  (2:25) — Reviews accepting policy limits post decision, creating a post-decision inquiry, and requesting an award payment. (Published 12/4/2020) 

For Arbitrators

Guides and Helpful Tips

video icon Recorded Demos

  •  (14:48) — Reviews the Hearing workflow for cases with and without counterclaims. (Published 3/4/2020)
  • PIP/Med Pay  (10:20) — Reviews the Hearing workflow for Med Pay cases (Published 11/25/2020)
  • PIP/Med Pay  (19:21) — Reviews the Hearing workflow for PIP cases. (Published 12/16/2020)
  •  (4:02) — This video will cover what the badges on the TRS Worklist mean. (Published 3/4/2020)
  •  (18:00) — Reviews the hearing and decision review/approval process. (Published 2/14/2019)
  •  (2:08) — Reviews how to access and reply to PDIs submitted by members. (Published 5/20/2020)
  •  (4:09) — Reviews how to hear a supplement case. (Published 6/25/2020)
  •  (4:12) — Reviews evaluating liability deductibles and entering liability decisions. (Published 10/23/2020)
  •  (8:00) — Explains the difference between granting and denying a jurisdictional exclusion (JE) and how to determine if a JE should be granted or denied, given a scenario. (Published 7/31/2020)
  •  (5:12) — Reviews how to render awards when policy limits are at issue, both when the recovering party has or has not accepted policy limits. (Published 7/22/2020)
  •  (5:04) — Reviews policy limit filings with an additional exposures and determining when it is in or out of jurisdiction. (Published 8/5/2020)
  • PIP/Med Pay  (7:34) — Reviews how to use the Modify Award option in TRS to award the correct amount. (Published 12/16/2020)

For TPAs


Live Webinars

Illustration of a laptop on a deskThese 60-minute sessions offer members a live demonstration of TRS. View the available dates and sign up for the following Webinars.