Upcoming Enhancement: Splitting the Claim/Policy Number and Introducing Internal References

Arbitration Forums, Inc. will be releasing a new enhancement to E-Subro Hub® on April 28 to improve user efficiencies and provide consistency with AF’s Total Recovery Solution® (TRS®). Demands will then have separate fields for the claim number, policy number, and an internal reference. Currently, E-Subro Hub has a single entry field for either a claim number or policy number.

The internal reference field will allow parties to enter data that is useful for in-house tracking, routing, and identification. This increased flexibility will remove the need for users to modify claim numbers by adding member-specific characters. Additionally, the separation of these fields will improve the association of E-Subro Hub claim data to any corresponding TRS case.

This change will modify what a user will see when completing common E-Subro Hub actions.

Add Demand
The Add Demand page will be modified from “Enter Your Claim/Policy Number” to “Enter Your Claim Number.”
Screenshot of Add Demand modal

Demand Details
The Demand Details page will be modified to separate claim and policy numbers to separate rows and add the internal reference field. The demander claim number is required; however, the demander’s policy number and internal reference fields are optional. The responder’s claim number, policy number, or insured’s last name/company name (if commercial) is required. The responder’s internal reference field is optional.
Screenshot of Deman Detail tab

Demand Print PDF
The demand print PDF will be modified to display claim number, policy number, and internal reference as separate rows for demander and responder.
Screenshot of the Demand Summary
 
Case Lookup
The Search by File Number tab in Case Lookup will be modified to allow searching by claim/file number, internal reference, or policy number. The claim/file number is the default setting.
Screenshot of the Case Lookup screen

The Subro Records result grid will be modified to include columns for the policy number and internal reference.
Screenshot of the Case Lookup screen showing the policy number and internal reference columns

Company Preferences
The preference settings will only be visible to a security administrator for a member company.
The Demander Requested Fields and Responder Requested Fields tabs will be modified to separate claim/policy number into two separate rows and add the internal reference field. The demander’s claim number remains required; the demander’s policy number and internal reference can be requested. The responder’s claim number, policy number, or insured’s last name/company name is required; the responder’s internal reference can be requested.
Screenshot of the Demander Requested Fields tab
 
If you have any questions regarding these enhancements, please contact AF at 888.371.2761 or send an email to esubrohub@arbfile.org.