Insured Calls Regarding Claims

We’ve experienced an increase in phone calls from insureds wishing to discuss the arbitration decision on their claim. As a reminder, we do not discuss arbitration cases/decisions with insureds. We refer insureds back to their carrier to discuss their claims.

Intercompany arbitration resolves subrogation disputes between insurers and self-insureds. While any deductible interest is included in the award as a courtesy calculation, and paid “in the interest of good will between the member companies,” the insured is not a party to the dispute. The subrogated carrier is free to adjust the claim as it deems appropriate, and not base its handling on the decision.