- Decision quality is a key driver to member satisfaction and usage of AF’s arbitration programs.
- Member feedback regarding the quality of decision is of utmost importance to AF and its membership.
Why is the Member Decision Review process so important? The feedback received is objective and completely neutral.
- Member reviewers are not affiliated with the cases/decisions they review.
- The arbitrator’s name is omitted. The reviewer does not know if they are providing feedback on a decision rendered by an arbitrator from their company or another company.
Additionally, TRS allows for member self-reviews where member managers can now review decisions rendered by their own arbitrators. You are now able to recognize your arbitrators for the fine work they do rendering decisions on intercompany arbitrations and identify any training opportunities.
Please contact your AF Field Arbitration Manager if your company is interested in participating in either the Member Decision Review or the self-review process. More to come in 2020...