Damage Disputes Decisions: A Reflection on Quality

Let’s review processes put into place to ensure high-quality decisions are being made pertaining to damage disputes. This guide walks you through the entire process from both the Total Recovery Solution® (TRS®) and Online Filing (OLF) perspectives.
Evaluating the case and keeping an open mind is the responsibility of an arbitrator. Your company may have a guideline for certain repair procedures or costs, but that does not mean that this guideline is accepted as an industry standard. Each claim has its own unique circumstances that drive how it is adjusted; your decision should be made based on the quality of contentions raised and the strength of the evidence presented.
AF would like to take this time and recognize your hard work and dedication to providing high-quality decisions. We truly appreciate your service!

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