Compatibility Issue?

No, we’re not discussing relationship issues. We’re talking about the rare occurrence when uploaded video evidence does not play.

If this happens, do not disregard the video and proceed to hear the case without viewing it. All evidence must be viewed and considered.

Rather, contact AF’s Arbitrator Support ( or 1-866-977-3434). We will promptly determine whether the file is corrupted. If the video plays properly for us, we will conduct a quick video conference and play it for you.