Can’t Upload Video Evidence? We have a Work-around

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With the availability of video evidence in the OLF and TRS platforms, it’s important to know size and formatting guidelines.

Video evidence including surveillance, smartphone, and body and dash cam videos must be 40 MB or less.

To upload videos, they must be saved in one of the following formats:
  • .mov
  • .wmv
  • .avi
  • .mp4
  • .vob
When videos do not meet these requirements, you may receive a system error. Don’t worry, we’ve got a work-around for you!

Start by opening a Word document, add the header “Video Evidence,” and attach it as evidence to the case.
Screenshot of the Attached Evidence screen

Screenshot of the evidence type options with video evidence selected

Next, request a personal appearance under the Filing Options and Billing Workflow Step, and submit the case to arbitration.
Screenshot of the Filing Options and Billing with personal rep at hearing selected

Once the case has been submitted to arbitration, a personal appearance hearing will be scheduled where the claims representative will share his or her video with the arbitrators for review.  
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