A Closer Look at an E-Subro Hub Question

How does a Third-Party Administrator (TPA) know if they have been assigned an E-Subro Hub® demand?

Including a TPA into an E-Subro Hub workflow is becoming more prevalent, as both a demander or as a responder. As a demander, there are several scenarios for making an E-Subro Hub assignment to a TPA.

Scenario One

If the demand will originate from the TPA, the referral would be initiated by a member’s internal process. The TPA would create the demand and likely own it from beginning to end. When the claim is resolved, the TPA and member would decide who will own the E-Subro Hub file when closed. In this scenario, the TPA would not need any type of E-Subro Hub notification from the member due to the fact they produced the demand and would monitor the file based on the TPA claim-handling practices.

Scenario Two

If the member has issued the demand and will be assigning ownership to handle the subrogation process, or is changing ownership to initiate arbitration, then the TPA can reasonably expect some notification of the assignment. The E-Subro Hub system does provide this notification by placing an active Action Flag with the TPA receiving unit. If the current negotiation status places the Action Flag with the demander, an ownership change will keep the Action Flag visible for the TPA when reviewing their newly-received demand.

If there is no Action Flag with the demander, the assignment action will create a diary, then immediately expire that diary. Rather than having an Action Flag as a result of a negotiation event, the TPA will have the Action Flag due to an expired diary. In either situation, the TPA will see the demand on their receiving unit Worklist. This is similar to a member reviewing their Worklist.

The previous two scenarios would apply if the TPA was assigned a response-side demand as well.

Additional Information

There are a few other items to keep in mind when assigning E-Subro Hub demands to a TPA:
  • When assigning a demand to a TPA, the same notification triggers will be active if a demand is assigned back to the member company. Since email notifications are a configurable item for a TPA and can be either active or not active, the Action Flag is a crucial tool.
  • If a demand is owned by the TPA, a member should not take any negotiation action as this could alter what the TPA will see on their Worklist. For instance, the member could accidently remove the Action Flag from the TPA and it would no longer be visible on their Worklist.
If you have any questions regarding this material, please contact AF at 888-371-2761 or send an email to esubrohub@arbfile.org.